Concerns, Complaints & Compliments
We want to hear your views
North Bristol NHS Trust wants to know what you, your family and
friends think about the services we provide.
We value this feedback as it assists us to shape our services to
meet the needs of our patients.
We hope that you are generally satisfied with your
care/treatment but if you are not and wish to raise a concern or
make a complaint, please complete the relevant form.
Many concerns and complaints arise through simple
misunderstandings. So if there are matters that trouble you, or
your family, we would ask that initially you make your feelings
known as soon as possible to a member of staff.
If you consider that any immediate explanation and related
action does not satisfactorily address your concern, that you ask
for it to be escalated to a more senior member of staff who will
try to once again informally resolve the matter to your
satisfaction. By following this course of action we hope any issues
will be quickly resolved.
For further information, download:
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Contact ACT
Advice & Complaints Team (ACT)
Trust Headquarters
Frenchay Hospital
Beckspool Road
Frenchay
Bristol
BS16 1JE
Telephone: 0117 340 3741 or 0117 340 3076
Telephone/Fax: 0117 340 6646
Fax: 0117 340 6561
Email: complaints@nbt.nhs.uk