Our Vision

North Bristol NHS Trust provides hospital and community healthcare to the residents of Bristol, South Gloucestershire and North Somerset and we are also a specialist regional centre for neurosciences, plastics and burns, orthopaedics and renal services.

We're also the largest hospital teaching Trust in the South West with links to the University of Bristol, University of Bath and the University of the West of England and we're committed to developing our staff by offering them learning and research opportunities that will improve the care and services we offer our patients. We have also strengthened our research portfolio over the last year, with around 500 staff involved in 400 separate research projects across the Trust.
Across our hospitals in Southmead and Frenchay, and our local community work through school nurses, health visitors and therapists, the delivery of exceptional healthcare that is welcoming, open, honest and in partnership with our patients and carers.

Already 93% of our patients are very happy with the care they receive from us and every year over 6,000 patients and carers make the time to write us a compliment letter thanking us for the care and attention they received. 

Our aim at North Bristol NHS Trust is to deliver exceptional healthcare for all our patients and carers by:

• Improving the patient experience and safety
• Progress significantly towards no waits\no delay
• Preparing for the new hospital at Southmead in 2014
• Great place to work for our staff
• Build a strong, healthy, viable organisation

We believe we will deliver these objectives for our patients by providing:

Exceptional care

As the largest teaching Trust in the South West we have internationally renowned medical teams delivering incredible outcomes for our patients through the hard work and dedication of our 9,000 doctors, nurses, healthcare professionals and support staff.

For many years we have been at the forefront of new medical techniques and innovations, including brain and spinal surgery, joint replacement and the world's first radar breast imaging system, to name but a few.

We provide award-winning services and receive a significant number of referrals from other hospital Trusts for our wide range of specialist services. We treat over 200,000 patients a year, including over 6,000 births, and yet our philosophy is that each patient is treated with respect and dignity and, most important of all, as a person.

Personal care

We want to make sure that during your stay with us you feel welcomed, relaxed and confident in the care you are receiving. All our medical teams care about the quality of the service provided to you, from the moment you walk through the door to helping you through to the day of your discharge.

To protect your privacy and dignity we aim to provide all inpatient beds in single sex areas and we have instigated protected visiting hours to ensure patients get their full rest and recuperation. Over 500 of our front line reception and support staff have received training in customer care, plus our freshly prepared and locally sourced food caters for all medical, dietary, religious and cultural needs.

Safe care

Patient and visitor safety is at the forefront of delivering exceptional healthcare, not only the focus on safe medical procedures, cleanliness and infection control but also personal safety whilst visiting us.

We are recognised within the region for excellent patient safety and recently we were awarded a '5 star' rating by Dr Foster's, the UK's leading independent provider of healthcare comparative information. We were the only Acute Trust in the South West to receive this top rating.  

We have also ensured a rigorous cleaning regime with over 94% of patients tell us they are really impressed with how clean our facilities are.     

Patient safety also extends into how we hold your personal data. Our new Medical Records and Data Centre ensure your details are kept within state-of-the-art security with all records such as treatment notes, x-rays and prescriptions all kept in one place.

To ensure your personal safety you will have your own bed-side cabinet to keep your belongings in and outside our car parks are regularly patrolled by security staff to provide some peace of mind during your visit and stay.

Efficient care

By providing efficient healthcare we will further reduce waiting times, you will be treated swiftly during your stay in hospital and, where appropriate, we'll build a seamless link with your GP and local community social service teams.

This year we have received an 'excellent' rating for achieving all the Department of Health's national priorities, so all our patients received treatment within 18 weeks of referral, all patients with suspected cancer saw a consultant within 2 weeks and nearly all patients arriving at our Emergency Department were either discharged or admitted within 4 hours of arrival.

By providing all our patients and carers with exceptional, safe, personal and efficient healthcare is why North Bristol NHS Trust aspires to be known for 'Exceptional healthcare, personally delivered.'