App launched to help patients find right health service

Thursday, 23 January 2014

Picture of appAn app has been launched by the NHS to help people find the most appropriate healthcare service to meet their needs quickly and easily.

South Gloucestershire Clinical Commissioning Group has released the free app to give iPhone users advice at their fingertips.

It has been launched in conjunction with the local NHS campaign Think ABC before A&E, which urges patients to consider whether they need to attend a hospital emergency department or could actually seek help somewhere more suitable, such as a minor injuries unit or through their GP.

The app provides advice about the different services available for people who are unwell or have suffered an injury, such as the 111 phone service, while also giving details about the closest pharmacies, GPs, minor injuries units and A&E. It also includes tips on the healthcare essentials people should store at home, links to services, and somewhere to store notes and set up alerts for appointments.

The app is currently only available for iPhones but an android version is in development. To download the app visit

Dr Jonathan Hayes, the GP Chair of South Gloucestershire CCG, said: “It’s really important that people know exactly where to go for the right treatment. A&E departments are extremely busy, and people coming to them with a minor injury and illness may have to face longer waits.

“More and more people are using apps to find local services, so this seemed a great way to support our winter campaign. The app will help many residents find out what is the best service for their condition, and also help them find it. That could be a minor injury unit or pharmacy, or even a call to NHS 111, before A&E.”

Think ABC before A&E encourages people to think:

  • Anytime free medical advice from NHS 111
  • Book an appointment with your GP surgery
  • Call in at your local minor injuries unit or Walk-in Centre.