Chief Inspector of Hospitals asks people to tell him about the care provided by North Bristol NHS Trust

Monday, 11 August 2014

England's Chief Inspector of Hospitals is inviting members of the public to tell his inspection panel what they think of the services provided by North Bristol NHS Trust.

Their views and experiences will help inspectors decide what to look at when they inspect Southmead Hospital in November under the new inspection regime which has been introduced by the Care Quality Commission.    

The Chief Inspector, Professor Sir Mike Richards, announced last year that he will lead large inspection teams, including clinical and other experts, along with trained members of the public and professional inspectors.

To ensure the views of patients and the local community are properly heard, the inspectors will be holding a listening event for the whole of Bristol and South Gloucestershire on Wednesday, September 3 at 5pm at Bristol City Hall, College Green, Bristol.  

People are being encouraged to attend the listening event to find out more about the inspection process, to tell the team about their experiences of care and to say where they would like to see improvements made in the future. 

Sir Mike said: "The new inspections are designed to provide people with a clear picture of the quality of the services in their local hospitals, exposing poor or mediocre care as well as highlighting the many hospitals providing good and excellent care.

"We know there is too much variation in quality – these new in-depth inspections will allow us to get a much more detailed picture of care in hospitals than ever before.

"Of course we will be talking to doctors and nurses, managers and patients in Southmead Hospital.   But it is vital that we also hear the views of the people who have experienced the care provided by North Bristol NHS Trust over the course of the last year or so, or anyone who wants to share information with us.  This will help us plan our inspections, and so help us focus on the things that really matter to people who depend on this service.

“This is your opportunity to tell my team what you think, and make a difference to the NHS services in the Bristol area.”

Sir Mike's inspection team is expected to look in detail at eight key service areas: A&E; medical care (including frail elderly); surgery; intensive/critical care; maternity; paediatrics/children’s care; end of life care; and outpatients.

A full report of the inspectors’ findings will be published by the Care Quality Commission later in the year. The trust will be given one of the following ratings:  Outstanding, Good, Requiring improvement, Inadequate.

  • The inspection of the North Bristol NHS Trust will start on 4 November .
  • CQC inspectors are also inspecting services provided by University Hospitals Bristol Foundation Trust, starting on 9 September
  • Bristol Central GPs will be inspected during December.