Exceptional Healthcare Awards - Best Improvement in Patient Experience

Thursday, 10 November 2016

This year’s Exceptional Healthcare Awards are being held tomorrow.

The awards, supported by Southmead Hospital Charity, celebrate the efforts and achievements of some of our outstanding members of staff and volunteers.

In the lead-up to the awards ceremony we are showcasing the shortlisted nominees in every category.

Today we are highlighting the shortlisted nominees in the Best Improvement in Patient Experience category, which recognises teams or individuals who have made changes to the working environment and /or practices that improve the patient experience.

The shortlisted nominees are:

Emergency Department Bereavement Team

Kate White and the Emergency Department Bereavement Team have been shortlisted in the Best Improvement in Patient Experience category in the Exceptional Healthcare Awards

The team is a voluntary service formed by ED Nurses who support the families of patients who unexpectedly pass away whilst in the department. The service highlights the holistic nature of the care in ED and shows the dedication and commitment of staff who give up their own time to improve the patient experience.

Emergency Department Sister, Kate White, said: “The ED team feel passionate about caring for their patients and relatives. They strive to do the best for patients and their families often in extremely difficult circumstances.

“Part of this care is providing support to families who have suffered the loss of a loved one. Sudden death can often leave families with lots of unanswered questions. They can also find it difficult to cope with the fact that their loved one has died so unexpectedly.

“We felt that there was a gap in the service we provide and the development of the ED Bereavment Team allowed us to follow-up families and provide much needed support.

“Families feedback suggests that they find this service helpful and beneficial.

“We feel honoured to have our efforts recognised by being shortlisted for this award.”


Medirooms Team, Brunel

The Medirooms Teeam has been shortlisted in the Best Improvement in Patient Experience category in the Exceptional Healthcare Awards

The team has created the Mediroom Short Stay Unit to house overnight elective patients. This results in less routine operations being cancelled and allows clinical teams to redesign pathways, so more patients can have their operation in a timely, safe and high quality environment.

 They said: “We’re very pleased that the team has been recognised for all of their hard work and dedication.  There are 105 members of staff in our team - the result of amalgamating four separate teams when we moved into the Brunel building. 

“All the staff have worked towards creating a multi-skilled team to improve the patient experience throughout the theatre journey.”

Mental Health Liaison Team, Brunel, Medicine

The Mental Health Liaison Team has been shortlisted in the Best Improvement in Patient Experience category in the Exceptional Healthcare Awards

The team, made up of North Bristol NHS Trust staff and colleagues from Avon and Wiltshire Mental Health Partnership, has been expanded to ensure the mental health needs of all patients who are in Southmead Hospital for an acute medical reason are met.

Working to exceptional and accredited standards, the team address the stigma of mental health, promoting parity of esteem and provide on the spot education, advice, support and encouragement to NBT staff whilst ensuring that the patient has an holistic approach to their care.

Mental Health Team Liaison Manager, Jaci Bennett said: “Over the last year we have been expanding the team to ensure that the mental health needs of patients treated at North Bristol NHS Trust are supported. 

“I am very proud to be a manager of a team that has worked very hard to integrate and share their skills with the staff at this hospital.   It is a testament to the work of the team that our efforts have been acknowledged with us being shortlisted in these awards and it means a lot for us to be witness to the changing attitudes towards mental illness.”