Exceptional Healthcare Awards - Best Quality Research or Innovation

Tuesday, 1 November 2016

We are gearing up to North Bristol NHS Trust’s annual Exceptional Healthcare Awards.

The awards, supported by Southmead Hospital Charity, celebrate the efforts and achievements of some of our outstanding members of staff and volunteers.

In the lead-up to the awards ceremony on November  11 we will be showcasing the shortlisted nominees in every category.

The second category is Best Quality Research or Innovation, which recognised teams or individuals who have developed or introduced a new product, technique, system or procedure which originated in a clinical procedure or a research project

The shortlisted nominees are:

Fiona Wright and the Chronic Fatigue Syndrome Service (CFS), Southmead and Cossham

The Chronic Fatigue Syndrome Team has been shortlisted in the Best Quality Research or Innovation of theExceptional Healthcare Awards

Working with a national charity, the team developed and implemented an innovative project to help patients with CFS and Myalgic Encephalomyelitis (ME) return to work.  The year-long pilot project – Support, Empower and Employ ME – provided access to advice sessions and group workshops to help people return to work and stay in employment. 

Occupational Therapist, Fiona Wright, said: “We were thrilled to find out that we had been shortlisted in the Best Quality Research or Innovation category of the Exceptional Healthcare Awards.

“The team here has worked very hard over the years to provide high quality support to people with  Chronic Fatigue Syndrome (M.E.) and this was a great acknowledgment of that.

“The pilot employment project we have been working on with Action for M.E. (SEE M.E.) was the result of close collaboration with our clinic, service users, the charity and external funders.

“The results have been excellent with 73% of people taking part achieving their employment related goals.  By doing this work within the clinic we have maximised the effectiveness of the treatment we can offer.” 


Denver McCrum and the Patient Flow Team

The Patient Flow Team has been shortlisted in the Best Quality Research or Innovation of the Exceptional Healthcare Awards

The flow team has installed electronic white boards on wards to help teams monitor and plan their patient’s pathway and discharge from hospital. The boards capture each element of the patient’s discharge plan which in turn enables Multi-Disciplinary Teams to complete effective board rounds while giving senior clinical staff and directorate management teams’ real time information about bed availability and discharge activity at a glance.

Denver McCrum from the Patient Flow team said: “We did this to improve the patient care experience by improving overall flow. This was about trying to find a viable solution to improve the experience for everyone.

“It is a joint programme with work from the clinical part of clinical teams and Information Management and Technology.  

“It was great to be recognised for the efforts we have put in here.”


Nicola Manning, Lead Research Nurse in Cardiology

Lead Cardiology Research Nurse Helen Manning has been shortlisted in the Exceptional Healthcare Awards st Quality Research or Innovation category

Nicola’s commitment to providing evidence-based care means she is the first port of call when doctors want to carry out research or audit projects. Her work has led to new regimes being developed and rolled out to teams within the hospital.

Nicola said: “I have found out what patients think about the service and what we can put into place to improve things for them. It has been my biggest piece of work this year and I have been doing it with someone from the BRI and UWE so we can all give a better service across the whole of Bristol to make it equitable.

“It was a real shock to be shortlisted. You feel you are doing these things and no-one knows what you are doing, so to be recognised was amazing. I felt really proud.”