Exceptional Healthcare Awards - Unsung Hero

Tuesday, 8 November 2016

There are just days to go until North Bristol NHS Trust’s annual Exceptional Healthcare Awards.

The awards, supported by Southmead Hospital Charity, celebrate the efforts and achievements of some of our outstanding members of staff and volunteers.

In the lead-up to the awards ceremony on November  11 we will be showcasing the shortlisted nominees in every category.

Today we are highlighting the shortlisted nominees in the Unsung Hero, category. This recognises an individual who has gone the extra mile and has shown effort and commitment to the job over and above what is expected of them.

The shortlisted nominees are:

Alison Thornton and Jenifer Thornton, Cleaners, Bristol Brain Centre

Alison and Jenifer Thornton have been shortlisted in the Exceptional Healthcare Awards Unsung Hero category

The nomination said: “Never have you seen such passion in two ladies, committed to their jobs who really want to make a difference in our work place and make it a pleasant, clean environment. Every door hinge, frame, nothing gets past them, and all with a lovely smile. Our Brain Centre treasures - The Thornton Twins!!”

Alison and Jenifer said: “We were both surprised and very honoured that we have been  nominated for this award. We have always taken great pride in our work and always aim to achieve the same high standard each day.

“We are so thrilled that the Brain Centre have put our names forward for this award.”



Kim Clements, Administrator, Staff Development,

Kim Clements has been shortlisted in the Exceptional Healthcare Awards Unsung Hero category

Kim was credited for her amazing commitment to her role, both as Learning & Development administrator but also volunteering as a patient befriender, supporting patients at mealtimes.

She spends hours of her own time teaching new mothers in NICU how to knit for their babies and quietly giving them encouragement and positivity at a time when they are extremely anxious.

Kim said: “I do these things because I enjoy them and I enjoy the benefits they bring to others.

“In my role in Learning & Developmeny we don’t have contact with the main hospital so it is nice to be connected though the volunteering.

“I was very honoured to be nominated – to know that what I do makes a difference and is noticed and appreciated is lovely, although I was a little embarrassed as I don’t do it for that reason.”

Amy Redman, Homecare Clerical Officer, Core Clinical

Amy Redman has been shortlisted in the Exceptional Healthcare Awards Unsung Hero category

Amy started with the homecare team in the pharmacy last year. During that time, she’s developed a training package for band 2 apprenticeships in homecare management, ensuring a structured and comprehensive plan was in place, building good working relationships as well as appropriately challenging service delivery.

Amy said: “When I came into this role I was in a position that was sink or swim and have managed the service for over a year.

“I feel really proud and a little overwhelmed. Things like this never happen to me, I was quite surprised.”