Good scores for NBT in national Inpatient Survey

Wednesday, 19 May 2010

North Bristol NHS Trust scored very highly once again in the national survey of patients for the treatment, care and services provided at its hospitals, making significant improvements in a number of key areas.
The NHS Inpatient Survey 2009 provided some very encouraging views of patients’ experiences at Frenchay and Southmead hospitals.
Overall 96 percent of patients said they were treated with respect and dignity whilst in hospital. In addition 93 percent said they were happy with the care they received.
Other key findings included:
• 92 percent said they would recommend the hospital to family and friends
• 96 percent were happy with the standards of cleanliness in their ward
• 84 percent were satisfied with the quality of the food
• 96 percent had confidence in the doctors treating them
• 95 percent said they were given privacy when being treated or examined.
Significant improvements were made in a number of areas when compared to last year’s survey results.
Most notably these included progress in providing single sex wards for patients and more information being given at the Emergency Department about particular conditions and treatments.
The Trust also got higher scores this year from patients who felt that nurses made sure they were involved in conversations about their care. They also praised the Trust’s efforts to reduce delays to discharges.
Marie-Noelle Orzel, Director of Nursing at North Bristol NHS Trust, said: “Following on from the results of the national patient surveys, we have been piloting both inpatient and outpatient surveys across the Trust using volunteers and self-service.
“This uses wireless technology touch screens to capture data whilst allowing us to feedback in real time to those clinical areas surveyed.
“An evaluation programme is now underway to implement the rollout of this programme across the Trust which will ultimately allow us to respond to issues raised by patients much faster.”

A full copy of the report has been published this morning (Wednesday, May 19) on the Care Quality Commission’s website at