Staff and volunteers celebrated at Exceptional Healthcare Awards

Tuesday, 24 November 2015

The efforts of outstanding North Bristol NHS Trust staff were recognised during the Exceptional Healthcare Awards 2015.

Having been whittled down from dozens of nominations staff and volunteers shortlisted in 11 categories were invited to a ceremony on Friday, November 20 to celebrate their achievements. A 12th winner - chosen to receive a special Chief Executive Award – was also announced on the night.

The awards, supported by Southmead Hospital Charity, were hosted by newsreader Will Glennon, who spoke of his own experience of Southmead Hospital – when staff saved his life following a cycling accident last year.

News reader Will Glennon presenting the North Bristol NHS Trust Exceptional Healthcare Awards

Making a Difference – Helen France and the Wellbeing Centre Team

The category recognised teams or individuals who have consistently provided excellent customer care to patients, visitors, members of staff or other users.

The NGS Macmillan Wellbeing Centre opened in September 2014 to provide advice and support to people affected by cancer and in its first year more than 1,750 passed through its doors.

People affected by cancer who have benefited from the centre frequently tell the team that they “feel lucky to have a lovely place to come to”.

As Project Manager Helen France was unable to attend the awards, Lead Cancer Nurse Carol Chapman and staff and volunteers from the centre picked up the award.

Carol said: “We are extremely proud. And we have made sure that Helen has been involved throughout the night by sending her updates.”

Also shortlisted were HIV Clinical Nurse Specialist Liz Williams and the Imaging Support Workers.


Best Quality Research and Innovation – Stephen Whitehead, Pharmacy IT Lead

This category recognised teams or individuals who have developed or introduced a new product, technique, system or procedure which originated in a clinical practice or a research project.

North Bristol NHS Trust’s Pharmacy IT Lead, Stephen Whitehead, developed an innovative discharge medicines tracking system using existing resources. He utilised data that was already captured in order to provide a visual display to ensure that work for patient discharge prescriptions is delivered according to key performance indicators, such as timescales

As Stephen was unable to attend the ceremony, his manager Principal Pharmacist, Jane Smith, collected the award on his behalf.

She said: “What Stephen has done is come up with a solution to display our waiting times using existing resources, which has given us exactly what we want.

“This is wonderful and I am very proud on his behalf.”

Also shortlisted were Emergency Department Consultant Jason Kendall and Nicola Morgan and the CT improvement initiative group.


Supporting Southmead Hospital – Mike Burns, Blood Bikes NICU Support

This category recognised the volunteers, fundraisers and Move Makers who have made an outstanding contribution to the Trust.

Mike Burns was nominated for his work in setting up the NICU support service to help parents and babies at Southmead Hospital and beyond. The service helps mothers of babies in the Neonatal Intensive Care Unit (NICU) by providing transport to and from the unit.

Speaking after the awards, Mike said: “I’m flattered. It’s more about the recognition of the volunteers and supporters that enable us to do what we do – it’s for everyone." 

Also shortlisted were Lung Exercise and Education Programme volunteer Jean Price and Southmead Hospital League of Friends.


Inspirational Leader – Penny Crawley, ward manager Rosa Burden Centre

This award recognises an inspirational and resilient leader whose approach demonstrates a positive and sustained impact on patients and staff.

Penny has gone from a student nurse at the Rosa Burden Centre, to Staff Nurse, Senior Staff nurse, to Ward Manager of the unit.  Penny’s success has been due to her enthusiasm, pragmatism and determination to succeed.

She said: “I’m overwhelmed, but proud and very privileged – it’s wonderful.

“I have a brilliant team and I wouldn’t be able to do it without their support. It is lovely to lead a team that believe in you.”

The other shortlisted nominees were Move Maker Manager Jill Randall and Rebecca Coad of the Bristol Speech and Language Therapy Research Unit.


Patient Safety Champion - Colorectal Team

This category recognised the teams or individuals who have improved patient safety and/ or reduced risk either in a defined area or across the whole organisation.

The Colorectal Team was nominated for its work in reducing infections following surgery over the last five years.

The multi-disciplinary team includes consultants, junior doctors, specialist nurses, the theatre team and IT specialists, who have all worked together to collate information about surgical site infection in patients who have undergone major colorectal surgery and focused on interventions to reduce its occurrence.

Consultant Surgeon Anne Pullyblank: “It feels amazing to win this award. Our work has been nominated several years for all the work we have done and to finally win an award I am really proud.

The work we have done really makes a difference to patients and I am very proud of what we have achieved.”

Also shortlisted were Principal Pharmacist Jane Smith and Senior Healthcare Assistant Emily Humby.


Service Transformation  - Vascular Physiotherapy and Occupational Therapy Team

This category recognised teams or individuals who have introduced a new process or pathway designed to improve the patient journey.

The team has worked hard at developing new clearer rehabilitation pathways for amputee patients. The rehabilitation pathway ensures patients are referred to the correct specialist therapists throughout the region, linking in with the Bristol Centre for Enablement for assessment for prosthetic limb fitting where appropriate.

Claire Worgan, lead physiotherapist: “We are very proud of the team and all the hard work everyone has put in over the last year.”

Clare Waggett, Lead Occupational Therapist: “It’s not just about our team, it’s the interaction with other teams as well and putting the patients first to make it work.”

Also shortlisted were the Enchanced Recovery Team and the Urology Stone Unit.


Unsung Hero

This category recognised individuals who have gone the extra mile and shown effort and commitment to the job over and above what is expected.

The judges could not choose an overall winner in the category and all shortlisted nominees were deemed to be worthy winners.

Alexandra Rossiter, ward manager 34a

Alexandra was nominated for “always going above and beyond what is expected of her”. As well as being praised for motivating staff and patients, helping to develop the Enhanced Recovery Programme on the Colorectal Ward and being kind, supportive and infectiously happy, Alexandra’s act of heroism in saving the life of a child while on holiday was also highlighted

After the receiving award, Alexandra, said: “I am overwhelmed, I really didn’t expect it and just thought it was nice to be nominated.”

Carlene Powell and Anita Rummels, Move Projects Team

Carlene and Anita played a vital role during the move into the new hospital. They co-ordinated all the moving of furniture, whilst creating a good working relationship between the Trust, the removers and ward managers which made communication so much easier during a very busy time.

Anita said: “It’s amazing. I’m really shocked and proud.

“This is the icing on the cake of the whole period of the move.”

Carlene added: “I was shocked to be shortlisted but never imagined winning.

“We worked hard and I think people thought that we did a good job.”

Jill Randall, Move Maker Manager

Jill moved from her role leading Facilities teams to take on a brand new role as Project Support manager for Voluntary Services with specific responsibility for creating the Move Makers role in autumn 2013. 

Initially the intent was for the team of Move Makers to stand down after the three-week period of the move into the new hospital in spring 2014. Jill soon recognised that there would be an ongoing need for such assistance and discussions within the Trust Senior Management team supported her vision.

Jill said: “I’m really excited and pleased for my team and cannot wait to tell them all about it.”


Kate Baldwin, Carolyne Beckett, Kashif Haq, Jonathan Turner Pathology

Kate, Carolyne, Kashif and Jonathan are Biomedical Scientists who work in microbiology and used their expertise to support the UK effort during the Ebola outbreak in Sierra Leone by volunteering in laboratories.

Carolyne said: “I think we are all a bit humbled about. We don’t feel heroes at all, we were just doing our job. I felt that because it was something I could do I should do it.

Kate said: “For me I think the people of Sierra Leone are the real heroes."

Jonathan added: “For me the true unsung heroes are the people at the hospital there. While the award is great they were the ones we are thinking of tonight.”


Sue Miller, Picture Archiving and Communication System (PACS)/ Radiology System Manager

Sue was praised for “constantly going the extra mile – or even two – to ensure that patients receive good care”.

Her role involves ensuring that digital copies of X-ray images are available to imaging and other NBT staff as well as colleagues across the region at all times.

Sue said: “I feel very, very proud. Thanks to my line managers for nominating me and the judges and my PACS team and the Imaging Department who support me – they are all wonderful.”


Teresa Smyth, Major Trauma Office

Teresa is a member of the trauma team and is responsible for submitting patient demographics and outcome data to a national database (TARN).

Her nomination said Teresa has pretty much singlehandedly overseen the transformation of this data input from an “ad-hoc” system to the “Rolls –Royce” like service we now have.

She said: “It’s brilliant.

“I work with a fantastic group of people and it is nice to know that my work doesn’t go unnoticed.”


Best Improvement in Patient Experience – Laura Hughes and Anita Philip Neurosurgical Advanced Spinal Nurse Practitioners

Laura and Anita set up a telephone follow-up clinic service for non-complex spine neurosurgery patients.

Initially the service was offered as a pilot but after it was trialled, positive patient and consultant feedback led to it being expanded to cover a broader group of patients.

Laura: “The other people in our category were so good so I just couldn’t believe that we had been chosen.

“We know we have worked hard, but to be recognised in this way is overwhelming.

Anita “We did not expect this and were shocked, but it is about the job and is great that this has raised the profile of the service we offer.

Also shortlisted were the Dementia Team and Community Children’s Occupational Therapist Rachel White.


Team of the Year –  Advanced Nurse Practitioners, Hospital at Night

The team of highly skilled and dedicated nurses work to ensure the safety of patients at night and on weekends, by providing the right skills to the right patient at the right time.

The Hospital At Night Advanced Nurse Practitioners provide clinical support to nurses and medical staff and many members of NBT staff have been supported, educated and worked alongside the team.

Charlotte Dicken said: “It’s fantastic.”

Simon Godwin said: “Often, because we work nights we feel that we are the unseen people in the Trust because we are going home when everyone is coming in in the morning.

Tracy Hurley: “We are so passionate about what we do and it is lovely to know that people feel that we are doing a good job.”

Ollie Phipps added: “We want to thank our entire team, past and present.”

The other shortlisted teams were the Bristol Centre for Enablement, the Capital planning Team, and Women’s Health Physiotherapy Team.


Rising Star – Catherine Rowe, Neuropathology Laboratory

Catherine joined NBT in October 2014 and has made a huge impact on the directorate in this short time. 

The Neuropathology department has undergone significant transition over the last two years including the relocation from Frenchay to temporary accommodation at Southmead while new facilities are built. 

Catherine has also redesigned lab processes and instigated regular team meetings.

She said: “I’m really really pleased and excited.

“I was up against some really good people who had done amazing things, so I was shocked.”

Also shortlisted were Ward sister Rebecca Parsons and staff nurse Antonio Diez Canovas


Public and Members Award – Dr Vernon Parfitt, Consultant Physician and Endocrinologist

Dr Parfitt was nominated by a patient who was impressed by the way he went above and beyond to try and alleviate some of the aspects of their condition.

After receiving the award, Dr Parfitt said: “I’m surprised, humbled and delighted because it is nice to have somebody say something really good about the treatment they have had. It gives you a really warm glow and fills you with delight.”

Also shortlisted was the Cardiac Rehab Team at Bradley Stoke Health Centre.


Chief Executive Award, Head of Health and Capital Planning, Tricia Down

The special award was announced on the night by Chief Executive Andrea Young, for her efforts over the last ten years working on the planning, design and delivery of the new Brunel building.

After receiving the award, Tricia said: “I just cannot believe it. I had no idea, but it is such a wonderful feeling.

“I absolutely feel this award is not just for me, it is for the team because without the team I am nothing.”


Newsreader Will Glennon rounded off the awards with an emotional thank-you to the gathered Trust staff .

Afterwards he said: “I’m really honoured to have presented the awards because the hospital gave me so much after my accident. They gave me my life back – they really did save my life and I was happy to be involved to give something back to the hospital, that is helping so many people in this area.

“Every day when I was in hospital the actions of just one person would make that day better or make a big difference. They put me back together and achieved the goal of saving me. And each person needs to know that what they did and what they do is incredible.”

Chief executive, Andrea Young, said: “The Exceptional Healthcare Awards gave us the chance to celebrate the very best of care we provide to our patients and their families.

“It was wonderful to be able to take the time to acknowledge the hard work of all of our staff while praising the individuals and teams who have gone the extra mile.

“I would like to thank Will Glennon for presenting the awards, and sharing his own personal experiences of the care he received during his time at Southmead Hospital, and thanks to our sponsors and Southmead Hospital Charity for enabling us to make the awards happen.”

You can view a gallery of photos from the night here.