Your choices in an emergency

Monday, 8 November 2010

In times of an accident or a medical emergency understanding what options are available will help you to get the best care as quickly as possible.

We want to ensure that people choose the right service for their needs, and that hospital services are freed up to treat people who really need A&E and other specialist services. Choosing the right health service for your needs enables you to get the best treatment for your condition.

Remember, only call 999 in a critical or life-threatening situation.

Accident and Emergency (A&E) department at Frenchay Hospital
Frenchay Hospital’s A&E department is open 24 hours a day, every day of the year.

When you go to A&E, a doctor or nurse will assess your condition and decide what action to take.

The emergency department treats around 65,000 patients a year and is for people with life threatening injuries, chest pain, shortness of breath, abdominal pain, fractures. Telephone: Frenchay Emergency Department Reception 0117 3402532 or 0117 3403887.

Minor Injuries Unit at Southmead Hospital
If your injury is not serious, go to the minor injuries unit (MIU) at Southmead Hospital. 

The MIU is open 7 days a week from 9am – 9pm, including bank holidays. Patients can be booked in up until 8pm.

The MIU at Southmead treats 20,000 patients a year and is staffed by nurse practitioners who treat injuries such as cuts and grazes, broken bones, minor burns and scalds, bites and stings, strains and sprains, minor head injuries, and minor eye or ear problems. Most patients are treated and discharged or admitted to hospital within 2 hours of arrival.

If an injury requires a specialist opinion, patients can be transferred to an appropriate specialty or the emergency department at Frenchay Hospital.
Telephone: Southmead MIU Reception 0117 3235100.

Yate Minor Injuries Unit
An Emergency Nurse Practitioner (ENP) or an Emergency Care Practitioner (ECP) sees all patients here.

An on-site digital X-ray facility and physiotherapy unit means that the MIU can diagnose and treat a range of injuries including sports injuries, falls, minor burns, broken arms and noses, cuts and sprains.

Open: 8.30am – 7.30pm Monday to Friday, 10am – 1.30pm on Saturday, Sunday and bank holidays.
Location: Yate West Gate Centre, 21 West Walk, Yate,. BS37 4AX
Telephone: Yate MIU Reception 01454 315355

NHS Walk-in Centres
NHS Walk-in Centres offer fast and convenient access to health advice, information and first aid.

You can walk in without an appointment, seven days a week

Main services:

  • Blood pressure checks
  • Contraceptive advice
  • Coughs, colds and flu-like symptoms
  • Minor cuts and wounds
  • Muscle and joint injuries
  • Skin complaints
  • Stomach ache, indigestion, constipation, vomiting and diarrhoea
  • Treatment of minor infections

Bristol City Walk-in Centre has now moved to Broadmead Medical Centre, in Boots.
Open:  8am-8pm Monday to Saturday
11am - 5pm Sunday and bank holidays (except Easter Sunday and Christmas Day)
Location: 59 Broadmead, Bristol, BS1 3EA
Telephone: 0117 954 9828

Bristol (South) NHS Walk-in Centre has now moved to the South Bristol NHS Community Hospital

Open: 8am-8pm every day
Location: South Bristol NHS Community Hospital, Urgent Care Centre, Hengrove Promenade, Hengrove Park, Whitchurch Lane, Bristol, BS14 0DE

Telephone: 0117 342 9692
Please note that the best postcode to use for Sat Nav is BS14 0DB, which will take you to the City of Bristol Skills Academy at the entrance to the hospital site.  The hospital is then 400m from the Skills Academy further in Hengrove Park.

GP Out of Hours Service
Out of hours GP services operate from 6.30pm- 8am Monday-Friday, all weekends and bank holidays.

GPs and nurses offer telephone advice, face-to-face consultations, or home visits for patients who are housebound. This service is available for treating conditions that cannot wait until your GP surgery reopens. Call your usual surgery where you will be given instructions or diverted to the out of hours service.

NHS Direct
NHS Direct is a 24-hour nurse advice and health information service.
Telephone: 0845 4647
NHS Direct Online: