We can enable British Sign Language users to contact us using a Sign Language interpreter, through the InterpretersLive! Service, provided by Sign Solutions.
To find out how to use the Interpreters Live video service visit https://vimeo.com/193751127
Our InterpretersLive! video service hours are 8am to Midnight, seven days a week. If an Interpreter is not immediately available, you can hold or retry later. Outside of these hours please contact InterpretersLive! to pre-book an Interpreter who can be online within 30 minutes.
This service is accessible via a Windows supported devices and Apple Mac. You need a webcam and a broadband upload speed of 1mb and flash player installed. The service is compatible with the following browsers: Google Chrome version 46 and later, Firefox version 45 and later, Opera version 39 and later. If you are using Safari 9 or Internet Explorer 11, when prompted please download the plugin.
You will only need to do this once, next time you will be taken straight to the call button.
For accessing the service via an iPad or Android device contact InterpretersLive! by emailing firstname.lastname@example.org for your free App invitation.
If you are having difficulties connecting to the InterpretersLive! Service try watching our Troubleshooting guide at https://vimeo.com/193751304; video transcript available at signsolutions.webeden.co.uk/#/connecting-to-interpreterslive/4558785018
Alternatively, contact Sign Solutions at www.signsolutions.uk.com/contact for further help or to provide feedback on the service.
If you wish to make a complaint, please follow the guidelines at https://vimeo.com/166215817
Sign Solutions providers of InterpretersLive! are certified ISO 27001 and ISO 9001, all data is processed and held securely. As a certified organisation we are committed to continuous improvement and are externally assessed annually, to ensure progress is maintained.