Quality & Accreditation at Bristol Genetics Laboratory

Bristol Genetics Laboratory (BGL) is committed to providing a service of the highest quality, and evaluation and continual quality improvement of all aspects of the laboratory’s service.

The Laboratory’s Quality Policy and Quality Manual have been compiled to meet the requirements of accreditation standards.
The Bristol Genetics Laboratory has adopted the Quality Policy of North Bristol NHS Trust’s Pathology Sciences.

Accreditation

BGL is a UKAS accredited medical laboratory No.9307 (see PDF iconUKAS certificate). BGL’s activities that are accredited to ISO15189:2012 are described in BGL’s UKAS schedule of accreditation

External Quality Assessment
The Laboratory is also a full participant in appropriate External Quality Assessment (EQA) Schemes (UKNEQAS/CEQAS/EMQN/UKNEQAS LI/ UKNEQAS Blood Coagulation/EuroMRD). BGL uses EQA scheme providers accredited to ISO17043. Where a scheme is not available, BGL will ensure appropriate alternative proficiency testing arrangements are in place.
If it is necessary to refer a sample to another laboratory for testing every effort is made to use an ISO15189:2012 accredited centre.


User Feedback
We strive to fulfill the requirements of all our service users and invite comments to ensure that our service meets the needs of both referrers and patients. Regular user surveys are carried out.

Complaints
Complaints are taken very seriously and are fully investigated and a written response provided. The laboratory follows the Trust complaints procedure, details of which are available here

Confidentiality/Protection of Personal Information
The laboratory takes all appropriate measures to ensure the protection of personal information; all staff are required to adhere to Trust clinical governance policies, including confidentiality and information security. 

Consent
This laboratory follows the recommendations laid down by the Joint Committee on Medical Genetics guidance document “Consent and Confidentiality in Genetic Practice September 2011”. This document places responsibility for informed consent upon the requesting clinician and includes suggested proforma patient consent forms. Hence on sample receipt this laboratory assumes the clinician has obtained valid consent for the processing/storage issues described on the reverse of our request form.

Provision of Clinical Advice
Senior laboratory staff are available during normal working hours to provide clinical advice on appropriate tests, interpretation of reports and follow up testing. For very urgent out of hours advice, senior staff can be contacted via the NBT switchboard.

Last Updated:  14th March 2018