Cossham Hospital Move Maker Volunteer


This role is to meet and greet patients and visitors arriving at Cossham Hospital, providing directions, a listening ear, and support for general enquiries.

Commitment level

4 hours, weekly or fortnightly for a minimum of 6 months

Shifts are available Monday - Friday, between the hours of 9am-5.00pm

Summary of duties

  • Smile and greet all people who arrive into the hospital and assist them in reaching their onward destination
  • To offer assistance to all visitors requiring information about pick up and drop off areas
  • Direct patients, visitors and relatives to the nearest public toilets and other such services as appropriate, including car parking arrangements
  • To offer wheelchair assistance within the building atrium area as appropriate
  • Compliance with all infection control procedures and guidelines shared with the volunteer
  • Be an ambassador for North Bristol NHS Trust 

Skills, experience, attitudes, and qualities needed


•    Excellent listening skills and a non-judgmental attitude
•    Shows empathy, patience, and consideration of others
•    Ability to take clear directions
•    A friendly and open manner
•    To feel comfortable in an acute hospital environment
•    To adhere to the Trust values of treating others with respect at all times
•    Understand the importance to stay within the boundaries of the role description
•    Problem solving mentality and proactive attitude
•    This role may entail a fair amount of walking


•    The ability to read floor-plans and maps
•    Experience working with people with cognitive impairments or dementia
•    Experience working with people with autism or a learning disability 

Training and information provided

•    Volunteer mandatory training programme (please find further information on our FAQs page)
•    Department orientation and induction
•    Specialist training if required, such as Dementia Level 2
•    Shadowing induction sessions with an existing volunteer or staff member demonstrating the role.
•    Ongoing supervision and support 
•    Ongoing updates and information

Challenges of the position

Coming into hospital can be an anxious time for patients and their relatives. Sometimes this may make people less tolerant than they might usually be and they may come across as impolite. It is important that the volunteer remains calm and listens politely and seeks staff support immediately if required. 

In exceptional circumstances, aggression may be encountered, and the Trust has a clear procedure in place for managing this. 

Boundaries of the position

Volunteering within the NHS has clear bounderies to ensure that we are keeping our patients and volunteers safe. Please download the detailed role description below for further details. 

Reimbursement of expenses

•    Travel expenses to and from the hospital can be reimbursed

Benefits of volunteering

•    Gain practical volunteer experience and learn about the healthcare environment 
•    Develop skills and experience that may be transferable to paid employment, such as working as a part of a team
•    Opportunity to help/support patients during a difficult time
•    References can be provided on completion of three months volunteering, if required
•    Ongoing support and supervision sessions
•    Making friends with other volunteers and meeting new people
•    Awards in recognition of volunteering contribution
•    Light refreshments when on duty
•    Free parking

Recruitment information

You will be asked to provide two independent references from people who have known you for more than three years (this cannot be a family member).

You will also need to have a standard Disclosure and Barring Service (DBS) check for this role, which will be paid for by the Trust.

All volunteer roles are subject to a 6 week trial period, after which an informal review will take place.

How to apply

If you would like to apply for this volunteer opportunity, please click the link below to be taken to the application portal, where you will be able to apply online: 

Current Vacancies | North Bristol NHS Trust (

If you would like an alternative method to apply, such as a paper application form, please get in touch with us directly on: 

Telephone Number: 0117 414 0110


Postal Address: Volunteer Services, North Bristol NHS Trust, Brunel building, Level 1, Gate 18, Southmead Hospital, Bristol, BS10 5NB