Administration & Corporate

Description

Reporting to the Switchboard Supervisor the post holder will ensure the responsive and professional standards of the North Bristol switchboard are maintained.

This post will create and maintain strong working relationships with all Switchboard staff and could communicate with Assistant Directors, Executive Directors including Clinical Directors, General Managers, Heads of Nursing and all other staff within the organisation.

Candidates interested in applying will ideally have Switchboard experience and familiarity of working with the public.

We are looking for unique individuals with extensive knowledge of the challenges presented within the NHS and how this is likely to impact our services and how we deliver them.

Description

Main duties of the role:

• Teaching groups of up to 10 students per class
• Minimum three days (up to a maximum of four days) teaching per week
• Supporting with cover in other functional skills subject areas to support with sickness or annual leave as required.
• Ad-hoc revision or 1:1 learner support as required and where there is capactiy
• Effective liaison and co-ordination with learners, managers, and other members of the team to optimise opportunities for learning in the workplace and classroom.
• Plan and deliver teaching, and assessments to learners in their area of responsibility.
• Ensure all documentation is completed to the required standards of the awarding body and Apprenticeship Centre.
• Provide support where required to other members of the teaching team needing to complete documentation as part of the learner's journey.
• Identify learners who are failing to meet targets and initiate action plans to address any issues which may affect the timely completion of qualifications and a awards.
• Provide regular updates on learners' progress to managers.
• Report any concerns to managers, identifying and escalating those issues that may be outside their area of responsibility.

See the attached job description for further details.

Description

The Customer Service Practitioner apprenticeship is a 12-15 month learning programme consisting of:

• 12-month training and support to develop the knowledge, skills, and behaviours to gain a Level 2 Customer Service Practitioner qualification.
• Monthly assignments, skills assessments and 1:1 support with a dedicated tutor/assessor
• Workplace mentor to support you to put your learning into practice
• End Point Assessment delivered by Innovate Awarding – graded Pass or Distinction
• Potential for progression into a permanent role upon completion of your apprenticeship

Please note to be eligible for the apprenticeship you must be:

• Over the age of 16
• Have lived in the UK/EEA for the past 3 years
• Have the right to work and reside in the UK
• Hold GCSE Maths and English at minimum of Grade D/3  (I’ve added this grade because this is the equivalent of what they would need to enrol when they do their enrolment assessments, having this level brings security they can enrol)

Description

•    Liaise with patients, referrers and other healthcare professionals making and taking phone calls to book and change patient’s appointments.  
•    Undertake all the administration required for patient appointments; booking on the system and scanning documentation. 
•    To use and maintain records for all patients within the BEST computer system, ensuring appropriate alerts and communications are recorded.
•    To plan and coordinate the monthly clinical rotas for Orthotics & Prosthetics, ensuring sufficient cover for all BCE clinical activity, wards, schools and other remote clinics. 
•    Coordinate the management of the waiting lists, which includes adding patients to the waiting list, scheduling appointments and liaising with the relevant clinical staff to ensure achievement of RTT targets. 
•    To ensure all clinics are fully utilised and to escalate capacity issues to the appropriate manager.  
•    To act as the first point of contact for Band 2 administrators providing guidance to resolve issues and supporting with training and mentoring new members of staff. 
•    To raise work orders on the BEST system for required clinical pathways (Wigs). 
•    To attend monthly meetings and huddles with the clinical teams, proactively and constructively raising challenges and successes for the admin team and seeking resolutions. 
•    Undertake general office and clerical tasks as required.

Description

Knowledge
•    Educated to GSCE ‘O’ level/ONC standard.
•    Proficient with PC, with knowledge of Microsoft Desktop packages e.g. Outlook, word and excel.

Training
•    Good inter-personal skills and the ability to communicate clearly and effectively, on a daily basis, at all levels i.e. with management, members of staff, service stakeholders, BWPC staff, service end users, Trust nursing staff, local budget holders and suppliers.
 
Experience
•    Experience within a supply chain/logistics environment.
•    Experience within a customer facing role, such as retail or hospitality.

Description

• Line management of the ICU reception team
• Responsible for maintaining rosters for all ICU nursing staff, housekeepers and admin staff using the E-Rostering system
• Ensure accurate recording of all Annual Leave, Sickness and Other Leave.
• Authorise annual leave in line with local guidelines and procedures, highlighting any issues to the line manager / matron / ward sister.
• Process leave requests and shift swaps in a timely manner via E-Rostering
• Ensure that there is sufficient nursing cover on each shift. Where there are shortfalls, try to resolve and where this is not possible, escalate to relevant Supervisory Ward Sister or Matron as early as possible.
• Ensure all relevant parties are aware of changes regarding cover, annual leave requests and requirements.
• Action telephone / email enquiries and take appropriate action.
• Liaise with IM&T teams to help solve IT issues.
• Work closely with the nurse in charge to understand shortfalls in nursing cover.
• Support colleagues with any training needs on using the e-rostering system.
• Provide ad-hoc administrative support to the intensive care unit.
• Act as a point of contact for the unit when escalating urgent issues to the matron or supervisory ward sister.
• Provide reception cover due to sickness or annual leave

Description

The post holder will be required to undertake  audio typing, which will include consultant  clinics, discharge summaries and patient letters. The role will also include answering the telephone and dealing with queries from patients, relatives & clinical staff as well as supporting the medical secretary with all other admin duties.

Please note: Typing skills are an essential requirement for this role. Therefore, candidates without this experience need not apply and will not be shortlisted.

"PREVIOUS APPLICANTS NEED NOT APPLY"

Description

This role is vital in supporting ICU, Emergency, Stroke & Anaesthetic Research It is a fixed post for 12 months. Extension of the post cannot be guaranteed.

The post is suitable for someone who is flexible to work with a variety of different clinical teams, self-motivated, extremely organised and efficient with good communication and IT skills to include Microsoft packages

Description

Interpret and action payroll changes for an allocation of the payroll to ensure the accurate, prompt and efficient payment of weekly and monthly salaries in line with current national local and statutory guidelines.

To maintain accurate payroll records and meet all key deadlines

To resolve all pay related queries effectively and in a timely manner

To maintain accurate records and meet all key deadlines for the reconciliation of incorrect payments ensuring staff and managers are notified as soon as identified.

Description

•    The post holder must be competent to provide guidance to all NBT staff on Fire Safety matters throughout the organisation. 
•    The post holder must have a complete understanding of relevant legislation and statutory requirements.
•    The post holder to hold Fire Prevention/Safety qualifications
•    The post holder to hold Fire Risk Assessor qualification
•    The post holder to have good Presentation and communications skills
•    The post holder to have good interpersonal skills
•    The post holder to have a commitment to Fire Safety
•    The post holder to have excellent Knowledge and understanding of HTM Firecode
•    The post holder to have at least 3 years’ experience in Fire Safety or equivalent
•    The post holder to have specialist knowledge of a range of Fire Safety procedures and policies
•    The post holder to be able to deliver Staff training
•    The post holder to have good organisational skills
•    The post holder to be good at problem solving 
•    The post holder to remain up to date in all aspects of Fire Safety legislation

Description

Main duties of the Laboratory Manager:

• To manage and supervise the range of specialist technical services offered by the Department of Neuropathology.
• To manage the Department’s resources, to include both biomedical scientists and administrative staff.
• To be responsible to the Deputy Divisional Operations Director within Neurological & Musculoskeletal Sciences as well as the Specialty Lead for Neuropathology.
• To develop and maintain the Department’s use of the Trust laboratory information management system

Please see the Laboratory Manager job description for more detail.

Description

The Safeguarding Team Administrator will provide flexible administrative support to the corporate safeguarding team which includes the Named Professionals and Specialist Practitioners. This will include a wide and varied work load, in order for the team to operate effectively.

We are seeking someone who is an experienced administrator, ideally with experience in the NHS and is highly organised. You will be able to process complex information and take the initiative having a 'can do' attitude to your work.  The post holder will be liaising with a variety of people throughout each day so a confident telephone manner and email response that reflects the professional reputation of the team is essential.

You need to be able to concentrate for prolonged periods of time whilst being able to respond to changing demands on your work plan. You will need to be proficient in using IT packages including Microsoft 365 with SharePoint and  Excel and have experience of data entry,  maintaining complex databases, supporting workflow including arranging meetings, writing minutes and organising diaries for a busy team.

Having a creative and innovative outlook to assist the team with communicating important Key messages using a range of media tools will be an asset to this role.

The post holder will play a key part in supporting a professional Trust-wide safeguarding service where each team member has something unique and individual to offer, as well as part of an external safeguarding system.

Description

As a Project Manager in the team, you will be responsible for ensuring your projects are well planned, co-ordinated, and delivered with benefits identified upfront and realised on delivery. You will be expected to use your knowledge and experience to ensure projects and wider programmes are delivered within time and cost constraints and your ability to build strong relationships and trust with clinical and operational teams will support the implementation of these programmes and projects.

The post holder will be working in a dynamic change environment, with tight timescales and with a wide variety of stakeholders. This exciting role has a real opportunity to drive and contribute to clinical and operational programmes of work which will make a genuine difference to patients while being part of a growing and forward-looking team.

Description

To provide secretarial support for the efficient operation of the department
Diary management for the Consultant Surgeons
To act as a contact point, liaising between patients, medical and nursing staff and other internal and external organisations taking clear and concise messages when required, using personal judgement and sensitivity to resolve as necessary

To receive, sort and prioritise daily correspondence for clinicians as required
To receive and act upon telephone calls and face to face enquiries from patients, relatives and staff giving advice and information in a prompt, helpful and professional manner, handling conversations with sensitivity and confidentiality. 
 Accurately maintain waiting lists where required
Undertake photocopying, filing and other general administration duties
Typing 

Description

Knowledge

Up to date awareness of Catering Procedures, Food Safety HACCP regulations

Have proven experience of assisting with running an efficient and cost-effective service,  offering a wide variety of food products to patient / staff or visitors in a professional and friendly manner.

Experience of supporting with the day-to-day running of the restaurant/ward service or food production facility in accordance with current legislation and Trust policies and procedures.

The ability to help support the chefs on preparing (If required) light meal items as per menu/official guidelines and supervise the mealtime food and beverage provision.

Full knowledge and understanding of HACCP and other legislative requirements when food is produced and served

Full knowledge if Natasha Law and food allergens

Proven experience of supervising staff to deliver a service to be proud of within the area o work associated areas.

To ability to support the Senior Operational Manager in the absence of the manage

Training

To hold or obtain within 3 months of commencement of employment with NBT, a Foundation Certificate in Food Hygiene or equivalent qualification.

Supervisory skills qualification desirable.

Attendance at relevant statutory and non-statutory training, e.g. fire, food safety within 6 months of commencement of employment.

Experience

Recent and relevant experience in large-scale preparation methods.

Description

The post holder will be responsible for the effective management of the inpatient and outpatient performance for Trauma and Orthopaedics within the division of NMSK. 

The post-holder will:

- work closely with a range of colleagues to plan and co-ordinate resources to ensure achievement of access targets in line with Trust objectives.

- be responsible for monitoring demand for services and ensuring that the Trust achieves its key performance objectives. 

- be responsible for the management of the administration teams, ensuring high quality scheduling of all elective and non-elective care for outpatients, inpatients and surgical activity, including proactive patient-level management of RTT pathways.

-  ensure that patients are managed in line with Trust policies and national standards for booking. There is an expectation that the post holder will act as lead for service improvement in booking processes.

-  be a budget holder for teams within the Cluster.

- be responsible for ensuring that activity undertaken in the independent sector is managed in line with the contracts.

- lead on projects and initiatives identified by the Cluster Triumvirate and the post-holder themselves.

- deputise for the Assistant General Manager on designated projects.

Description

• Day to day management of administrative and secretarial teams within Neurosurgery and Spines.
• Management of all administrative and clerical staff within the department
• To update the Management team of the outpatient and inpatient waiting list position and identify any current or potential issues.
• To support the validation of all pathways by the required monthly deadlines, including management of ‘catchables’.
• To update the Management team of the performance of the administrative function, identifying and sharing best practice and areas for improvement.
• To investigate and respond to departmental complaints and concerns, including lessons learned and action plans for improvement.
• To produce statistical reports for the General Manager and Performance Manager as required.
• To support the management of consultant, middle grades and junior doctor’s rota.
• To attend meetings, training and briefing sessions appropriate to the role and take notes as required for feedback to colleagues or formal minutes as appropriate.
• To maintain effective communication by holding regular team/department meetings.
• To assist in the recruitment, orientation programme and training of staff as required.
• To undertake ad hoc administrative / project work as appropriate.
• To participate in the Single Point of Contact (SPOC) rota for ASCR.

Description

This role also involves working closely with the Pelvic consultants and leading a team of admin staff. 

Ensuring the booking of patients for prostate cancer diagnostic procedures and surgical treatments.

Leading a team of three assistants in the coordination of the prostate cancer pathway . 

Actioning of admin from a team of consultants and typing letters from clinic. 

Description

• Timetabling medical student teaching sessions.
• Organising clinic and theatre experiences for medical students.
• Liaising with clinical staff across NBT.
• Liaising with medical school staff.
• Assisting with medical student assessments.
• Attending University of Bristol meetings.
• General office administration.

Description

Facilitating the smooth running of the diagnostic pathway by ensuring that co-ordinated and streamlined clinical and administrative processes revolve around the patient and their individual needs.

To provide information and support about tests, investigations, cancer and 
cancer services, to enable people to navigate the health and social care system and make choices that are best for their cancer and their life.

A key aspect of the role involves daily and direct (e.g. face to face and telephone) communication with patients, relatives, carers, and 
other health and social care professionals from of referral at point of suspicion of lung cancer. The information and nature of the communication required is sensitive due to the nature of cancer. Communication in this context requires a high degree of empathy, understanding, diplomacy, honesty and integrity.