Administration & Corporate

Description

The post holder must have extremely good computer and communication skills, as well as being a team player and have an ability to use their own initiative. Being an extremely busy department, the ability to work under pressure and be able to prioritise changing workloads is absolutely essential for this role.

Previous secretarial experience is essential and experience in a Medical Secretary role with knowledge of medical terminology would be an advantage.

Typing experience is also essential for this role as well as advanced knowledge/previous use of MS Office.

Description

The ideal candidate would be flexible, confident and have great communication skills.  They should be able to use / be willing to train to use the hospital's patient administration systems. 

Good customer service skills are a must, as well as being empathetic towards the patients  and visitors in the hospital.

We are looking for someone with drive and enthusiasm to join our friendly and supportive team.

The successful candidate will join a supportive and encouraging leadership style with focus to assist our team across Centralised Outpatients to achieve North Bristol Trust targets and provide exceptional healthcare, personally delivered.

You should be willing to undertake further personal development as needed to fulfil the role to your full potential.

Description

Applications are invited from enthusiastic, bright, and positive individuals to join the Outpatients team at North Bristol NHS Trust. We are looking for outstanding individuals to become a key part of our highly performing bookings team as an Outpatient Booking Clerk.

We are seeking applicants with drive and ambition to join our friendly and supportive team. Applicants must have excellent communication and computer skills,  knowledge of using spreadsheets and validation.

Outpatients is a high volume service and you will need to show a high degree of initiative in your work. As part of the role you will receive opportunities for on-going development and support to fulfil your potential.

Description

• Receive patients, their relatives and other visitors into the theatres and medirooms suite and promote an efficient, courteous and responsive service.
• Use relevant computer systems to ensure that all patients are correctly admitted, transferred and discharged.
• Ensure that all patient information is accurately entered onto the hospital computer system. 
• Deal with the initial handing of incoming telephone calls and enquiries, ensuring that they are passed onto the appropriate person if necessary.
• Liaise closely with medical secretaries and waiting list co-ordinators regarding hospital admissions and day case bookings.
• Request and trace notes in an accurate and timely manner.
• Prepare admission folders.
• Print theatre schedules on a daily basis and distribute to theatres.
• Undertake general office duties eg. filing, faxing, photocopying.
• Act as central reporting and information point for maintenance and suppliers eg. reporting of photocopier repairs, building faults, etc. 
• Process incoming and outgoing mail and distribute accordingly.
• Participate in the training of new reception staff.
• Carry out any other duties as required that are commensurate with the grade and nature of the services.

Description

• Provide a point of contact for cancer services team for all urological cancer patients.
• Develop excellent working relationships with departments which deliver diagnostic services in order to co-ordinate the patient’s diagnostic journey.
• Liaise with the medical secretary and cancer nurse specialist teams to support patients through their pathway, ensuring timed milestones are achieved and communicated to patients appropriately
• Develop strong links with fast track team and local primary care and community teams.
• Support information delivery about varied tests and procedures; this role may include providing preparation information for investigations and procedures such as CT scans, MRI safety questionnaires, cystoscopy and biopsies in order to expedite appointments and progress the patient pathway
• To provide general updates about appointments and next steps to patients on cancer pathways
• To be responsible for checking the outcomes of patients attending clinic on Two Week Wait appointments and help facilitate booking of any required tests within deemed timescales
• Develop an in depth knowledge and understanding of the patient pathway for urological cancer and diagnostic pathways
• To proactively manage and track the patient through every stage of the patient pathway on a daily basis, to ensure that diagnostic tests and pathway milestones are achieved within the targets

Description

• PA to the Director of Operational Estates and Facilities together with administrative support to the Senior Management Team (SMT) of the Estates and Facilities Division
• Manage multiple diaries 
• Use a variety of Microsoft packages to prepare correspondence, spread sheets and presentations
• Ensure good communication flow within the team, circulating information and keeping everyone up to date with administration issues
• Maintain electronic and filing systems in according with GGDPR
• Preparation of agendas and associated paperwork and the undertaking of minutes at various Divisional and Trust meetings
• Responsible for accurate minutes of formal compliance meetings such as H&S, PFI contract, Water Safety and management of Action Logs to ensure governance 
• Deal with telephone enquiries relevant to the Division, seeking advice where necessary
• General administrative duties ensuring efficient running of the Division
• Produce report / graphs illustrating data
• Raise Purchase Orders and receipt invoices through the EROS system, maintaining log 
• Assist with IT orders for equipment and services
• Support recruitment, onboarding and induction of new members of the senior team

Description

In this vital role, you will:

. working in partnership with other members of the integrated discharge service (IDS), ward multi-disciplinary team (MDT) and community partners, to support decisions with regards to discharge planning. 

. Represent the IDS team at ward daily board rounds.

. Provide effective & timely communication of discharge actions using existing communication tools. 

. Be expected to undertake a range of duties without direct supervision, with early identification of any needs required to support discharge, whilst being able to recognise when escalation for support outside of your scope of practice , regarding discharge. 

Recognise the need for and undertake referrals for additional assessments and treatments. 

Description

The Senior Decontamination Manager is to provide expert advice and assistance to a wide range of staff, consultants, senior managers and Trust directors on decontamination issues and policy. In addition, the post holder must ensure that all aspects of decontamination management comply with, or are being developed towards, present national laws, regulations, guidance and all recognised standards

The post holder will provide professional scientific technical and overall management of decontamination process and ensure all staff are provided with the opportunity and encouragement to develop.

Ideally a background of working within the hospital environment, plus the ability to demonstrate a history of process management and decision-making ability is essential.

Description

The postholder should have the following knowledge, training, experience and skills:
•    Qualified in a Project Management or Building related subject

•    Working towards (RICS/MCIOB/APM or similar).

•    Preferably hold a HNC/D or Bachelor’s degree or equivalent in an appropriate Building/M&E subject 

•    Minimum of 2+ years’ experience in an Estates environment in either a project management role or a role with management experience of maintenance. 
•    Preferably a holder of project and programme management qualifications or equivalent training/experience. 
•    Use of recognised project management tools (MS Project)
•    Evidence of commitment to ongoing professional development.
•    Evidenced experience of developing and implementing Project Management Principles and programmes.
•    Evidenced experience of managing stakeholders, consultants and contractors.
•    An understanding of national policy in relation to health building standards (HBNs, HTMs, British Standards, BREEAM etc).
•    Good interpersonal, communication and negotiating skills and an ability to develop and maintain good and robust working relationships with a wide range of people from within the Trust, partners and external stakeholders. 
•    Good budget management skills. 

Description

The main duties of this role will be to:

• Manage and deliver projects with external suppliers, ensuring cost-effective, efficient content or engagement campaigns are delivered.
• Plan and manage Trust-wide recruitment events, open days, and careers evenings both on an off site
• Work collaboratively with the Apprenticeship and Talent Acquisition team on projects
• To develop and maintain robust community engagement plans including an advanced level of management information.

Please see Job Descrition for full duties. 

Description

Main Duties of this role will be:

• Effective liaison and co-ordination with apprentices, managers and other members of the team to support apprentices successfully navigate their learning and complete their apprenticeships timely.
• Plan interventions with apprentices when issues arise or when an apprentice requires support, which are timely and have the required positive outcomes for the apprentice. Work with delegates in a classroom capacity to delivery enrichment activities or workshops as and when required
• Support the increase in apprenticeship uptake at NBT, particularly in the target groups identified in the MSPF bid by supporting events, and promoting apprenticeships at all NBT sites, and in the community.
• Ensure any required documentation is completed to the required standards of Apprenticeship or Awarding Body.
• Provide support where required to other members of the team needing to complete documentation as part of the apprentice’s journey.
• Report any concerns to the apprenticeship relationship manager identifying those issues that may be outside their level of competence.
• Deputise as and when required for the Apprenticeship Relationship Manager at meetings and events.

Description

The successful candidate will be expected to manage their own caseload of Court of Protection cases with minimal supervision (e.g. serious medical treatment cases, disputes around capacity and/or best interests) and be committed to developing the in-house Court of Protection provision, to include training of staff.

The successful candidate will also preferably have experience in one of our other core areas of work:- claims, inquests and healthcare legal advice and/or be interested to develop expertise and undertake work in these areas.  

The role will report to the  Associate Director and Head of Legal Services (Clinical) and provides an excellent opportunity to enhance your skills and knowledge across a broad portfolio of cases and advisory work, with a particular focus on Court of Protection work.  

Description

To act as a secretary with support of the admin assistant to manage the general admin queries day to day and work with the consultant’s team to answer any patient queries.

To play a central role within these services and to work in close liaison with colleagues, staff in other departments, GPs, patients and the general public.

To exercise initiative, independent judgment and decision making with situations arising from the duties described below to ensure an effective, high quality service. 

Logging patient calls, recording referrals and completing the makeup of files; supporting the organising of the delivery of equipment, booking outpatient appointments, and checking patients out on the Careflow PAS  (Patient Administration System) to ensure appropriate income generation; to ensure accurate RTT and income data.

Description

• NNEB, NVQ level 3 Qualification or BTEC
• Paediatric First Aid
• Child Protection Training
• Knowledge and understanding of the Statutory Framework for the Early Years Foundation Stage and Welfare requirements
• Working knowledge of all the settings policies and procedures and the ability to put these into practice when required.
• Experience of working with children aged 0-5 within an early years setting
•  Understanding and awareness of Health and Safety
• To have strong communication skills essential for team work
• To take responsibility for a group of children, taking an active role in settling a new child in, liaising with parents and keeping up to date records of learning and development.
• To have effective writing skills, enabling completion of children’s written assessments and other related and non-related paperwork
• To have the imagination and enthusiasm to plan and evaluate activities for children
• To establish and maintain relationships within the staffing team, with parents and with all children.

Description

Description

• To track patients on a cancer pathway and escalate issues to the Cancer Performance Manager/Cancer Support Manager where directed.

• To identify patients that are about to exceed deadlines for data collection and rectify any missing data where necessary.

• To notify the relevant staff of patients whose missing data is likely to cause the deadlines for data collection to be exceeded.

• To provide timely and accurate information for patient tracking meetings (PTL)

• Work flexibly as part of a team to cover for annual leave and sickness

• Work within base at Southmead.

Description

To monitor screening systems on a daily basis to ensure that national screening standards are met and areas of concern are identified in a timely manner.

Be responsible for checking the quality of data entered onto the maternity and appointment  systems and to escalate to the screening coordinator  

To provide data to the  Screening Midwives for the quarterly Key Performance Indicators and annual report.

To liaise closely with the  Screening Coordinators, Lead Sonographers,  ward areas and community teams to ensure the smooth running of the  screening service.

· To be responsible for answering telephone enquiries and  to resolve queries and referring to other members of the team / department as appropriate.

· To be confident and competent when dealing with distressed patients during telephone or face to face conversations and referring to the Screening Midwives. 

· To respond expediently to abnormal results following investigative treatments, highlighting them in person to the  Screening Midwives to avoid delay.

· To contribute to  screening programme audits.

To act as the main point of contact in relation to issues / updates for the screening failsafe systems.

Description

To provide a comprehensive appointment booking service, general clerical duties and provide cover for the contact center when required within the Imaging Department of North Bristol NHS Trust

Description

• The installation and configuration of operating system software onto end user devices using a standard build process
• The configuration of devices, including installing software, prior to their deployment
• The physical installation of end user devices on desks and other locations throughout the trust
• The physical movement of assets in storage locations, build workshops and across the trust
• The upkeep of stock and asset records
• Basic experience of working with End User Devices such as Desktop PCs, Laptops and iPads and the ability to follow procedures to undertake activities
• A basic understanding of IT and an interest in end user devices such as Laptops, Desktops, iPads and phones would be essential
• The post holder needs a good standard of communication and inter-personal skills
• Proficient in Customer Service Techniques, delivering customer centric services, excellent customer service etiquette skills working in line with service procedures
• Ability to adapt to changing workloads and to respond to changes in the priority of the work undertaken
• Experience of working in a process driven environment and the ability to work to targets
• Ability to collaborate with other team members and escalate issues as required
• Understanding of managing stock, undertaking stocktakes as required and supporting the team in maintaining stock levels
•  

Description

Main duties of the Laboratory Manager:

• To manage and supervise the range of specialist technical services offered by the Department of Neuropathology.
• To manage the Department’s resources, to include both biomedical scientists and administrative staff.
• To be responsible to the Deputy Divisional Operations Director within Neurological & Musculoskeletal Sciences as well as the Specialty Lead for Neuropathology.
• To develop and maintain the Department’s use of the Trust laboratory information management system

Please see the Laboratory Manager job description for more detail.

Description

The Divisional Finance Manager role is within one of six divisional finance teams in Financial Management. This role provides an excellent opportunity to have a real, tangible, and positive impact on operational activities and patient care.

In this role, you will report into the Senior Divisional Finance Manager and work closely with the Finance Business Partner for the Division.

This role is suitable for any candidate with a good understanding of management accounting and who is looking to develop their analytical skills and broaden their experience of working with operational staff.

You should be a qualified CCAB accountant (or finalist) with a good track record of delivering results within a large complex environment. Previous NHS experience is not required*

*Please note that any applicants who are not yet exam qualified will be offered a band 6 until exams are passed.

Description

• To respond to patient telephone enquiries and booking calls in a courteous and timely manner, always maintaining confidentiality.
• To use the hospital PAS System to contact patients to make/cancel and/or rearrange outpatient appointments, at short notice if necessary, and to use other modules as required by the job.
• To use the e-Referrals appointment system to book/redirect referrals for the BHOOP service.
• To arrange interpreters for patients in accordance with booking protocol.
• To manage clinical waiting lists working alongside clinicians to ensure appropriate prioritisation of clinic bookings in line with the RTT pathway and BNSSG access policy.
• To reduce and cancel clinics and reschedule appointments using hospital PAS system in accordance with department booking rules.

Description

To be responsible with the support of colleagues for the day to day running of the Private and Overseas Patient Office and maintenance of relevant files/systems.  

The key areas are:

• To be responsible for the documentation and implementation of guidance relating to private and overseas patients in accordance with the Trust’s tariff and policies and Department of Health and Social Care guidelines, ensuring that payment of appropriate charges is received.
• To ensure that the Trust maximises all potential private and overseas patient income.
• To act as a point of contact for Trust staff, Department of Health and Social Care, insurance companies and patients regarding private and overseas patients’ issues, including general enquiries and charges.

Description

You will lead the Charity’s Philanthropy and Partnerships work with responsibility for delivering the Charity’s fundraising through major gifts, legacies, grants and corporate fundraising. Working within our small Partnerships Team to develop relationships across a range of audiences and working closely with the Charity Director and Head of Fundraising, you will have responsibility for securing six-figure gifts from philanthropic individuals and organisations to benefit patients and the incredible staff who look after them.

Key responsibilities will include cultivating deep relationships with both significant Charity donors and senior clinical colleagues in the Trust, detailed research on High-Net-Worth Individuals, writing complex proposals for support, facilitating cultivation events and working closely with the Charity Director and Head of Fundraising to agree defined projects that require internal commitment and substantial financial support. You also be responsible for managing our legacy pipeline and line managing the Philanthropy and Partnerships Officer to deliver efficient and effective estate administration.

You will need comprehensive knowledge of fundraising and considerable networking skills with the ability to identify influential contacts both internally and externally. You must be able to visit high-net-worth individuals, create high-quality grant proposals, manage complex legal estate administration and lift the profile of the Charity.

Description

North Bristol Trust’s Equality, Diversity and Inclusion (EDI) Team is looking to recruit to a Band 6 development role as an Equality, Diversity & Inclusion Officer .

The post holder will be central to delivering actions from the NBT EDI Improvement Plan (including Workforce Race and Disability Equality Standards) and promoting a positive inclusive culture throughout the organisation. This role involves working within the EDI Team, and liaising with Staff Equality Group/Network chairs, Divisional leads (Clinical and Non-Clinical) and HR leads and managers internally and across health and care organisations in Bristol, North Somerset and South Gloucestershire.

You will need to have lived experience of being from at least one protected characteristic group (since this is a race equality positive action role, at least one of protected characteristics required will need to be Black, Asian or Minority Ethnic ethnicity) and demonstrate experience and outcomes from working with different equality communities.  

Description

The Senior Divisional Finance Manager role is within central Financial Management. This role provides an excellent opportunity to have a real, tangible, and positive impact on operational activities and subsequently patient care.

In this role, you will report into the Head of Management Accounting and Planning.

As a Senior Divisional Finance Manager, you will:

• Help to deliver the monthly I&E position for the Trust
• Lead on the delivery of improvement projects 
• Develop robust relationships with, both, finance staff and the wider organisation
• Manage a team of Divisional Finance Managers to achieve the departments goals and objectives

The successful applicant will have:

• Excellent understanding of Financial Management
• Experience of working in an innovative finance function
• Experience in understanding and analysing large data sets
• Ability to manage multiple priorities and a complex workload
• The ability to communicate clearly and effectively, tailored appropriately to the audience

You should be a qualified CCAB accountant (or finalist) with a good track record of delivering results within a large complex environment. Previous NHS experience is required.

Description

• Perform a range of support maintenance functions including designing, building, testing, and maintaining research database systems.

• Perform tasks to support the development of research databases within the Research & Development department

• Take ownership of issues relating to research databases

• To actively participate in the R&I Support function, advising on and monitoring the use of the research database systems

• Adhere to Trust policies & procedures including those related to data protection and security

• Assist in Data Quality to ensure maintenance of research databases are completed in a timely fashion and to a high level of accuracy

• Acquire knowledge of Research policies and procedures to understand the impact of maintenance of the database systems

• Maintenance of user’s accounts and their deletion in line with the Trust's Data Security Policy

• Provide on-going support to users both face to face and on the telephone • Assist in the production of documentation to support Back Office process, including the change control mechanism

• Assist the Research & Development team and approved stakeholders in implementing system

• Performing system management tasks to main the integrity of research database systems and the data held within it

• Attend training sessions, as required, maintaining and improving the post holders skills.

Description

The post holder will be part of the Charity’s fundraising team providing administrative support to the whole team to enable all fundraising roles to focus on activity which is strategic, relational and proactive. With specific responsibility for the delivery of donation thank you letters, stewardship calls, event participation registration and some research, the role will work collaboratively with those responsible for all income streams.

The post holder will require a good knowledge of fundraising and networking skills with the ability to identify influential contacts both internally and externally.

Description

As a Placement Officer within NBT eXtra – the Trust’s temporary supply of temporary staff from our database to fill vacant shifts called in by hospital managers. Key duties will therefore include:

• Taking requirements from managers and logging them on the system.
• Identifying, contacting, booking staff from our database to fill empty shifts.
• Providing a high standard of customer service to both managers and temporary staff, predominantly by telephone, but also using email and SMS.

About You

As the successful Placement Officer, you will need:

• Excellent customer service skills with an excellent telephone manner.
• Good admin (including PC) skills and experience.
• Effective Communication skills both written and verbal.
• The ability to work under pressure within a team and under own initiative.

An understanding of the different types of staff group within a hospital setting would also be an advantage.

This unique opportunity offers an exceptional service driven individual the next step in their career, the role is varied and at times challenging but plays an integral role in the smooth running of a successful Temporary Staffing service which provides high calibre staff to the organisation.

This is a fantastic opportunity to join our forward-thinking Trust and be a part of our success. If this sounds like you and you are interested in applying, you should highlight how you meet the criteria through your employment history, qualifications and within your supporting information.

Description

To work as an integral part of the Breast Cancer Specialist Nursing team in providing a patient centred approach to their cancer journey using the Personalised Care & Support model.  The cancer support worker will promote access to support services and assess patients individual needs and requirements in a holistic way and will do this by 

• Working alongside the Cancer Clinical Nurse Specialists
• Coordinating care by providing a single point of access
• Triaging patients, using a risk assessment framework and initiate appropriate response according to protocols
• Undertaking individual holistic needs assessments and care planning
• Providing basic telephone and face to face advice and refer on or sign-post to other sources of support
• Coordinating any necessary assessments
• Supporting information provision
• Guiding people through the use of self-assessment resources
• Participating in the organisation, delivery and administration of the Health and Wellbeing events and courses and other patient education sessions
• Documenting and monitor all aspects of care coordination and service delivery, supporting data collection for audit.

Communication skills and adaptability are essential as is the ability to work as part of a team but also autonomously managing your own caseload of patients and using initiative, but also recognising your own personal limitations and boundaries.

Description

Applicants will need to be a good team worker as well as able to work independently. They will need to be flexible, and able to use their own initiative working proactively with colleagues to ensure waiting time targets are achieved. The post holder will be responsible for prioritising own workload and ensuring data quality and customer service are met to a high quality standard.

You will also need to be able to demonstrate your excellent IT skills and your ability to plan, prioritise, manage your time and problem solve effectively.

Description

Performance

• To ensure processes are in place for the early identification of problems relating to the management of patients on a cancer pathway.
• To meet on a regular basis with the Cancer MDT and Performance Manager to discuss issues relating to the management of the Trust PTL and monitoring meetings.
• StaffingTo support the management of all administrative and clerical staff within Cancer Services. This will include:

• Ensuring the administrative workload within the department is within acceptable levels and fairly distributed.
• To discuss and plan with the senior management team any proposal to review the administrative and clerical work within the department.
• To be able to identify poor performance across administrative and clerical staff and to be able to effectively resolve problems or situations that may arise.
• To support the monitoring and management of absences and the provision of absence data to the Department of Human Resources.
• To provide effective leadership in order to promote a high-quality and motivated team.
• To lead in the recruitment, orientation program, and training of staff as required.
• To attend the weekly Cancer PTL meetings to highlight and discuss patients on the 62 Day pathway.
• To identify any areas of the patient pathway that require improvement.
• To work with the Cancer MDT and Performance Manager on any improvements to the accuracy and appropriateness of data capture and reporting.

Description

The Lead Learning Designer will be a hands-on, experienced in the development of  people led blended learning approaches which harnesses a range of digital solutions. They will have experience in projecting managing design team’s, ensuring deadlines are met and a high quality blended digital approach is achieved.

Leading a small learning design team, the Lead Designer needs to be personally self-motivated and can motivate others to be high performing and committed members of a team. They should have a keen eye for detail ensuring all the team’s deliverables meet with the Trust’s needs, alongside being creative and flexible in thinking. This is a critical role and as such requires a candidate with the prerequisite knowledge of learning design and system enabled change.