Description

• To assist in the completion of data validation tasks on a daily basis following a timetable and to ensure all reports are managed daily.  Daily validation of reports include waiting lists across Therapies, pending patients, accepted referrals, cashing up etc. 
• To regularly check the care of patients ‘overdue’ an appointment or waiting for an appointment, essentially to verify that information has been recorded correctly and to facilitate further care where needed. 
• To check care pathways where information has been recorded as missing obtaining the required information. 
• To assist staff in the department in the use of Careflow to prevent data quality issues arising. 
• To assist with other data quality and validation issues as requested by Specialty Manager. 
• To manage e-Referrals ensuring patients recorded as an Associated Slot Issue (ASI) is uploaded ready for clinical triage as part and parcel of waiting list management 
• To ensure outpatient bookings are managed chronological as per the BNSSG Patient Access Policy. 
• To work flexibly according to the needs and demands of the service. 
• To communicate with admin & therapists, managers, clinicians, NHS staff, patients and their relatives as necessary.  

Description

The Patient Flow Co-ordinator will be responsible for collating and organising all data pertinent to the operational running of the department inclusive of ensuring the accurate and timely provision of information to be shared internally and externally and therefore informing decision making.

The successful candidate will have previously developed IT skills inc. proficiency in Word, Excel, and excellent communication skills and will be familiar with the operational demands and performance metrics that the emergency department report against. 

Description

We have an exciting new opportunity at North Bristol Trust for a talented person to join our People Systems, Information and Planning Team.  The successful candidate will be working in partnership with the data warehouse, business intelligence other corporate teams to develop accurate and insightful analysis meet the reporting needs of the organisation.  Working in partnership with the Head of Strategic Workforce Planning the successful candidate will also work with colleagues in clinical and non-clinical teams to provide data and an analysis that underpins workforce planning to ensure we have the right people, with the right skills, in the right place at the right time to deliver an outstanding patient experience.

It is an exciting time to work here at NHS North Bristol Trust (NBT), which has been undergoing significant changes over the last year in the Business Intelligence department, with a shift in how we deliver high quality reporting and intelligence to the wider Trust though interactive self-service reporting in Qlik Sense.

Description

• Updating virtual telephone and email spreadsheets and transferring to clinic appointments retrospectively
• Contact with patients, triaging telephone calls, recording information

     on spreadsheets if patient needs a call back from Nurses, etc.

• Cancelling clinics for Specialist Nurse annual/study leave and maintaining department calendar
• Sending information packs to patients ahead of appointments
• Monitoring of IBD advice service Outlook inbox if required
• Dealing with emails that come in for the team where possible, passing on to them if needed
• Supporting weekly IBD MDT meeting by collating email patient referrals to IBD meeting, printing clinic list and typing and sending out outcomes for patients via email as required
• Scanning and filing to patient records as required
• Checking for ice results and giving to relevant Specialist Nurse requester
• Taking prescriptions to Pharmacy and Medical day care departments
• Bookings of Medicine POD’s for Nurses to use for telephone clinics
• Ensuring clinical system has the up-to-date information for patients
• Outpatient bookings on clinical system where necessary (short notice that outpatients can’t accept), including retrospective bookings
• Typing of Specialist Nurse urgent dictations where required and processing and sending Nurse checked letters where needed
• Action outcome forms where needed/sending them on to the email inbox for telephone clinics
• Assisting where needed with the accurate recording of outcomes following outpatient clinic

Description

Please read the attached Job Description and Personal Specification documents before applying for this post.

The ideal candidates will have a bubbly and happy personality with experience of working with children and have a passion for the role. You must have confidence in being able to interact with children between 0-5 years, ensuring their safety at all times. You must be self-motivated, confident, reliable, as well as showing initiative. You will be working under the direction of the room senior, qualified practitioners and alongside other members of the team.

The nursery is split into three age groups: Babies, Toddlers and Pre-school. The role will involve you being a key person to a group of children and being responsible to carry out observations and with the support of a qualified practitioner plan activities for the children in your care.  You will be required to build relationships with parents/carers and have the skills to communicate with them effectively. You will be supporting children whilst they play and extend their learning, for example reading stories, role play, and whilst outside. It will also involve intimate care (nappy changing, toileting) and mealtimes.

You will be joining a professional but extremely friendly nursery that thrives on delivering the best possible childcare to our families.

Description

Applicants will need to be a good team worker as well as able to work independently. They will need to be flexible, and able to use their own initiative working proactively with colleagues to ensure waiting time targets are achieved. The post holder will be responsible for prioritising own workload and ensuring data quality and customer service are met to a high quality standard.

You will also need to be able to demonstrate your excellent IT skills and your ability to plan, prioritise, manage your time and problem solve effectively.

Description

The post holder will be required to undertake  audio typing, which will include consultant  clinics, discharge summaries and patient letters. The role will also include answering the telephone and dealing with queries from patients, relatives & clinical staff as well as supporting the medical secretary with all other admin duties.

Please note: Typing skills are an essential requirement for this role. Therefore, candidates without this experience need not apply and will not be shortlisted.

"PREVIOUS APPLICANTS NEED NOT APPLY"

Description

At North Bristol NHS Trust, we are committed to treating each patient as an individual with respect and dignity, aiming to deliver excellent clinical outcomes and a first-class experience for everyone who uses our services.

Our administrators are key members of our ward team. Working under the direction of the senior nurse or ward manager, you will work closely with a variety of colleagues working in different roles.

We are currently looking for the following varied roles:

• Administrators
• Receptionists
• Secretaries
• Audio Typists
• Co-ordinators
• Data Entry

To be successful in this role, you must be able to work independently as well as part of a team and have:

• Excellent communication and interpersonal skills
• Numeracy and literacy level 2 or equivalent
• IT skills, including Basic Word, E-mail, keyboard skills
• Caring and compassionate attributes
• An ability to prioritise work and effective time management skills
• A desire to undertake any additional training as required for the post

Description

 We are looking for  outstanding and experienced individuals to become a key part of our highly performing team. The successful applicants must be capable of organising a team in the delivery of performance targets and experienced in problem solving, speaking with patients and working with data.

Applicants must have excellent communication and computer skills. A strong understanding of the Patient Access Policy, data quality, and relevant performance targets such as RTT is essential.

This is an exciting and highly rewarding role and provides an excellent opportunity for the right individual to progress into further management positions. Outpatients is a high volume service and you will work as part of a team managing a portfolio of bookings, clinics, reception, inbound call centre,  data quality, and performance relevant to the Outpatients service.

As part of the role you will receive opportunities for on-going development and support to fulfil your potential.

Description

We are looking to recruit Outpatient Call Handlers into our appointments Call Centre. This role will have a vital part to play in all parts of outpatients appointments, serving as great experience for those looking to build a career in the NHS.

As a member of the Centralised Outpatient Services team, the post holder will have responsibility for answering a wide variety of calls and queries from patients each day. On average, each call handler answers approximately 80 calls per day in a challenging environment.

Reporting to the Outpatients Team Leader the post holder will ensure the responsive and professional standards of the North Bristol Outpatients Team are always maintained.

We are looking for talented individuals willing to work hard, with a positive attitude and with a flexible approach to change who can make a significant contribution to the important work of this highly performing team.

We are offering Full time and Jobshare for this post. Available working hours will be discussed during interview and agreed with each candidate as to what suits them best.

Description

The position will involve overseeing and running the 2-3 year old room.  Saplings Day Nursery is an in-house NHS nursery that caters for 91 children ranging from 3 months to 4 years 11 months.  You need to hold a relevant childcare qualification of level 3 or above and have been qualified for 3 years + with 1 year of this having been working in a day nursery.  You need to have strong leadership skills, communication skills and good knowledge of the EYFS and the Welfare requirements.

The nursery is open Monday to Friday from 7.00am – 18.00pm

4 days a week Monday to Friday with 1 day off out of the 5 days.

Shift pattern –

3 x 08.00am to 18.15pm

1 x 08.30am to 18.15pm

With a 45-minute lunch break

If you require any further information, please contact the Nursery Manager Helen Dacre on 01174140254 or helen.dacre@nbt.nhs.uk

Description

Will be competent in their scope of practice and provide compassionate care and therapy to agreed quality standards.

Maintain momentum of discharge planning throughout the entire process, supporting and working in partnership with other members of the Integrated Discharge Service (IDS), Ward Multi-Disciplinary Team (MDT) and community partners.  Where appropriate, to constructively challenge decisions with regards to discharge planning in order to achieve a balance of patient and family wishes and best interests within the frameworks of the Mental Capacity Act and safeguarding processes. To participate in baseline assessments and collateral information gathering with other members of the MDT, keeping the patient and their families informed of discharge plans.

Provide effective and timely communication of discharge actions using communication tools where required.

Will be expected to undertake a range of duties without direct supervision but will be required to report back on delegated duties to the ward teams and case managers where required.

Will be competent to work across multi-professional disciplines, making referral for additional assessments and treatments, supported by a case manager.

Promote the use of discharge lounge in all areas.

Description

An opportunity has arisen for a Senior Waiting List Coordinator role in the Gynaecology Department at North Bristol NHS Trust.

We are looking to recruit an enthusiastic, highly organised and driven individual to join our team as a Waiting List Coordinator in our busy department at North Bristol NHS Trust. This role involves working as part of a team in a pressurised position – the post holder will be expected to prioritise their own workload to ensure that the management of specific waiting lists is being accomplished in line with clinical urgency, the Trust’s waiting time standards and the Trust’s Patient Access Policy.

Successful candidates will need excellent organisational skills with the ability to manage and prioritise work effectively, first class communication skills with a professional and friendly manner, high levels of attention to detail and accuracy, understanding of the sensitivity of the nature of work they're carrying out and dealing with patient matters in the strictest confidence, and a flexible and friendly working approach.

The closing date for this post may be bought forward should we receive a high volume of suitable applications.  

Description

At North Bristol NHS Trust, we are committed to treating each patient as an individual with respect and dignity, aiming to deliver excellent clinical outcomes and a first-class experience for everyone who uses our services.

Our administrators are key members of our ward team. Working under the direction of the senior nurse or ward manager, you will work closely with a variety of colleagues working in different roles.

We are currently looking for the following varied roles:

• Administrators
• Receptionists
• Secretaries
• Audio Typists
• Co-ordinators
• Data Entry

To be successful in this role, you must be able to work independently as well as part of a team and have:

• Excellent communication and interpersonal skills
• Numeracy and literacy level 2 or equivalent
• IT skills, including Basic Word, E-mail, keyboard skills
• Caring and compassionate attributes
• An ability to prioritise work and effective time management skills
• A desire to undertake any additional training as required for the post

Description

As part of a well-established administrative team the role requires an elevated level of patient contact by phone as well as administration duties associated with clinic management and waiting lists whilst being able to use own initiative with a great team-player ethos to ensure an effective and efficient, and high quality of administrative support is always provided. 

Description

As Sustainability Project Officer:

You will be implementing, monitoring and progressing actions relating to the Trust’s award-winning Travel Plan. The role will be the main contact point for staff on the Trust’s TravelSmart campaign and be responsible for ensuring the Trust meets the obligations in its Travel Plan.

You will:

• provide specialist advice on sustainable travel and will develop and implement these strategies in cooperation with other stakeholders
• develop and run travel related initiatives, engaging with staff and the public
• provide specialist advice on sustainable travel
• Support projects to deliver sustainable change

YOU: The successful Sustainability Project Officer will:

• have a passion for the environment, sustainability and helping others
• Have knowledge of sustainable local and national travel initiatives and groups

• have experience of a wide range of communication methods including report-writing, digital communication and face-to-face to a wide range of audiences

• have excellent communication skills to influence and encourage behavioural change

If it's not for you please share with anyone who may be interested - thanks!

Description

THE ROLE:

You will:

• within the context of the BNSSG ICS Green Plan, be responsible for the implementation of the Trust Green Plan and the carbon route map.
• provide senior professional management services and leadership including: carbon, sustainable and active travel, environmental legal compliance, sustainable design and construction, environmental management systems, biodiversity protection and enhancement, sustainable communications and staff engagement.
• proactively embed sustainability and efficiency within the organisation and engage key stakeholders including external partners to deliver the NBT and ICS vision to become a leader in the field of sustainable healthcare.
• ensure that the NBT sustainability management and governance frameworks are fit for purpo
• develop key  alliances  and  positively  engage  with  external  agencies  and stakeholders to enhance NBT and the ICS’s reputatio

Description

As a Senior Clinical Coder you will be responsible for extracting highly complex clinical information from the patients’ medical record, then translating this medical terminology into a series of codes using international and national classifications. Key duties of the post would include:

• Ensuring departmental Key Performance Indicators (KPI’s) and targets are consistently achieved
• To work autonomously without direct supervision when allocating work and in the achievement of daily coding targets
• To be proactive, flexible and supportive towards an electronic way of working as the Trust develops its electronic patient record
• To assist in the development of trainee and less experienced clinical coders
• To be self-sufficient in resolving complex clinical coding queries and issues

Description

The post holders main responsibilities will be to:

• Support provision of kit/equipment in Musculoskeletal theatres (to include general instrumentation, loan kits and associated implants).
  
  
• Support an effective kit management service by ensuring kit requirements are acquired from surgical team and are planned in association with theatre scheduling.
  
  
• Inform CSSD of daily kit requirements and work with theatre department, scheduling team and CSSD to communicate and plan kit needed as per agreed processes.
  
  
• Ensure compliance with clinically agreed protocols of kit use.
  
  
• Continuously ensure kit expenditure is logged, managed and reportable.
  
  
• Ensure most cost effective and efficient route of supply is maintained.
  
  
• Ensure loan kit required for operating lists is ordered in good time and recorded appropriately as per defined process.
  
  
• Manual handling including roll cages, moving instruments sets and unpacking deliveries.

Description

We are looking for outstanding, experienced individuals who will become key parts of, and make positive contributions to our highly performing team.

Applicants must have a high standard of literacy and numeracy and excellent keyboard skills. High level understanding and working knowledge of computer systems is essential in this role. Knowledge of RTT and performance targets are essential for this role.

Description

Main duties of the Job 

To provide a reception & telephone service for the ward.

To assist in the provision of a clean, tidy and smooth running environment for patients and their families.

To develop organisational skills through planning a workload and prioritising needs, to contribute to a learning environment.

To support trained staff and Ward Manager

The ability to prioritise workloads with frequent interruptions while maintaining a high level of organisation is essential. Strong IT skills are required to navigate your way around the bespoke NHS software systems (full training will be provided) as well as using basic Microsoft programs.

Strong interpersonal skills are essential to this role, you will need to have a friendly, professional and approachable demeanor when liaising with a wide range of public and professional people.

Description

The key tasks respectively involve monitoring patients' treatment pathway and coordinating treatment to ensure safety standards are met. To ensure theatre time is well utilised.

To work closely with clinicians in order to understand the treatment pathway of the patient and facilitate this accurately.

Description

You will be responsible for scanning documentation, assisting with contacting patients regarding appointments, covering reception areas as and when required including occasional weekends and all other general administrative duties. You will also be assisting with maintaining the typing turnaround times.  

Description

• Data inputting and collection from patients notes
• Completing database
• Running reports
• Liaising with other hospitals and TARN team
• Supporting the Major Trauma Service with administration duties

Description

The primary role is to act as receptionist for Gynaecology. The post also involves participation in the running and preparation of outpatient clinics and the ward reception. You must establish good communication and team working by liaising closely with other members of staff ensuring targets are met.

For full details of main duties please see job description and person specification.

Description

We are recruiting to the exciting role of an Administrative Assistant - Healthcare Legal Team (Band 3). 

The role is a full time post. The role will provide administrative support to the solicitors, legal executive and paralegals in the team in response to healthcare litigation, clinical negligence, personal injury, staff claims, occupiers liability and public liability claims, inquests and healthcare advice. 

The main duties and responsibilities are:-

• Disclosing medical records on legal claims;
• Setting up new files and logging new matters;
• Providing assistance to Healthcare staff and the legal team in relation to claims and inquests e.g. following up statement and comment requests with Trust staff, co-ordinating meetings, preparing disclosure, preparing Court files. 
• Liaising on a day to day basis with our insurers NHS Resolution, Coroners' officers, external solicitors and internal staff.

This is an exciting opportunity to be part of an expanding team and provides an excellent opportunity to develop your administrative skills and knowledge across a broad portfolio of healthcare legal work. 

Description

1. Coordinating with the maintenance managers, team leaders and contracted maintenance/verification/insurance inspection service providers to enable maintenance activity. To ensure risk assessment, method statements and safe systems of work have been received into the maintenance department and have been reviewed by the relevant maintenance department manager or team leader as appropriate.
2. To ensure the CAFM system is updated with “service/inspection carried out on” and “next service due dates” and all other relevant information.
3. Ensuring contractors have received an induction and receive a copy of the site safety rules and precautions for infection control.
4. Ensuring contractors and visitors complete the EM site attendance register accurately and in full, ensuring the instructing manager or team leader is made aware of the contractor/visitor and initials the attendance register.
5. To frequently check the attendance register to make sure a contractor/visitor is still on site, has not left without signing out or has failed to return keys etc.

Description

Duties include:

• Booking scan and clinic appointments and notifying patients and/or other healthcare professionals  of the appointment
• Answering telephone enquiries in relation to clinic appointments and general enquires
• Greeting women attending for appointments and ensuring that clinics are managed efficiently
• Assisting Midwives with information and problem solving

Full duties of the job can be found in the attached job description.

Description

We seek individuals who have very good IT knowledge of the Microsoft environment and Patient Administrative Systems.  You will use your extensive administrative/outpatient experience to oversee performance of outpatient activity, including leading on cross-departmental meetings.

We are looking for you to bring your knowledge and experience to help lead our teams, which include the Booking Team, Patient Contact Centre and Reception Team.  You should also have a willingness to learn and help improve and/or implement new systems and projects.

Description

• Supporting Medical Secretaries with typing of clinics using audio equipment
• To assist with the dissemination of post to individuals within the department on a day to day basis
• Photocopying
• To assist with department filing as and when required.
• Answering of department telephones and using judgement in responding to queries or taking messages. Ensure that all enquires are dealt with politely, courteously, promptly and professionally.
• Access voicemail and pass on accurate messages.
• To attend mandatory courses and participate in training programmes relating to areas of work. Ensure that skills and knowledge are up to date and develop when necessary.
• To use Careflow(patient record system) to look up patient appointments, addresses and tracking of notes.

Description

The postholder will be responsible for providing professional programme management expertise to develop a Joint Payroll Function across both Acute NHS Trusts in BNSSG (University Hospitals Bristol & Weston NHS Foundation Trust, and North Bristol NHS Trust) to ensure that the programme delivers in line with expectations. The post holder will also be responsible for guiding others through the challenges of a service transformation project with complex stakeholder management. 

The role demands experience of delivering large scale, people-centred change programmes, working with payroll teams, to deliver change across the acute providers. Candidates will also need technical programme management skills and exceptional leadership and management skills and will be expected to offer innovation and creativity to fully support the project and programme outcomes, including design and delivery of a centralised payroll function.  

Description

The Role

As a Placement Officer within NBT eXtra – the Trust’s temporary supply of temporary staff from our database to fill vacant shifts called in by hospital managers. Key duties will therefore include:

• Taking requirements from managers and logging them on the system
• Identifying, contacting and booking staff from our database to fill empty shifts
• Providing a high standard of customer service to both managers and temporary staff, predominantly by telephone, but also using email and SMS

About You

As the successful Placement Officer you will need :

• Excellent customer service skills with an excellent telephone manner
• Good admin (including PC) skills and experience
• Good Communication skills both written and verbal
• The ability to work       within a team and under own initiative

An understanding of the different types of staff group within a hospital setting would also be an advantage

This unique opportunity offers an exceptional service driven individual the next step in their career, the role is varied and at times challenging but plays an integral role in the smooth running of a successful Temporary Staffing service which provides high calibre staff to the organisation.

This is a fantastic opportunity to join our forward thinking Trust and be a part of our success. If this sounds like you and you are interested in applying, you should highlight how you meet the criteria through your employment history, qualifications and within your supporting information.

Description

Reporting to the Switchboard Supervisor the post holder will ensure the responsive and professional standards of the North Bristol switchboard are maintained.

This post will create and maintain strong working relationships with all Switchboard staff and could communicate with Assistant Directors, Executive Directors including Clinical Directors, General Managers, Heads of Nursing and all other staff within the organisation.

Candidates interested in applying will ideally have Switchboard experience and familiarity of working with the public.

We are looking for unique individuals with extensive knowledge of the challenges presented within the NHS and how this is likely to impact our services and how we deliver them.

Description

To monitor screening systems on a daily basis to ensure that national screening standards are met and areas of concern are identified in a timely manner.

Be responsible for checking the quality of data entered onto the failsafe systems and to ensure that national standards are maintained. 

To maintain the screening registers and inform the ANNB Screening Midwives of any impending breaches and remedial actions undertaken.

· To provide data to the ANNB Screening Midwives for the quarterly Key Performance Indicators and annual report.

· To liaise closely with the ANNB Screening Coordinators, wards and community teams to ensure the smooth running of the ANNB screening service.

· To be responsible for answering telephone enquiries and referring to other members of the team / department as appropriate.

· To be confident and competent when dealing with distressed patients during telephone or face to face conversations and ensure resolution of individual concerns.

· To respond expediently to abnormal results following investigative treatments, highlighting them in person to the ANNB Screening Midwives to avoid delay.

· To contribute to ANNB screening programme audits.

To act as the main point of contact in relation to issues / updates for the screening failsafe systems.

Description

 To coordinate the staff & resources, prioritise & allocate job tasks; manage the day-to-day activities across the whole department for their shift as required to provide an efficient and quality driven service to Theatres, Endoscope users, the wider Trust and external customers.
 To work in accordance with Departmental Policy and Quality Management Systems to ensure compliance by other staff.
 To assist in the development and regular review of Standard Operating Procedures and department’s policies.
 To apply standards to the reprocessing of reusable medical devices, including disassembly, 
cleaning, disinfection, checking, assembly, despatch and tracking in a controlled environment.
 To ensure the effective delivery of equipment to users on a daily basis by following users' request.