Administration & Corporate

Description

The post holder must have extremely good computer and communication skills, as well as being a team player and have an ability to use their own initiative. Being an extremely busy department, the ability to work under pressure and be able to prioritise changing workloads is absolutely essential for this role.

Previous secretarial experience is essential and experience in a Medical Secretary role with knowledge of medical terminology would be an advantage.

Description

The Safeguarding Team Administrator will provide flexible administrative support to the corporate safeguarding team which includes the Named Professionals and Specialist Practitioners. This will include a wide and varied work load, in order for the team to operate effectively.

We are seeking someone who is an experienced administrator, ideally with experience in the NHS and is highly organised. You will be able to process complex information and take the initiative having a 'can do' attitude to your work.  The post holder will be liaising with a variety of people throughout each day so a confident telephone manner and email response that reflects the professional reputation of the team is essential.

You need to be able to concentrate for prolonged periods of time whilst being able to respond to changing demands on your work plan. You will need to be proficient in using IT packages including Microsoft 365 with SharePoint and  Excel and have experience of data entry,  maintaining complex databases, supporting workflow including arranging meetings, writing minutes and organising diaries for a busy team.

Having a creative and innovative outlook to assist the team with communicating important Key messages using a range of media tools will be an asset to this role.

The post holder will play a key part in supporting a professional Trust-wide safeguarding service where each team member has something unique and individual to offer, as well as part of an external safeguarding system.

Description

As a Project Manager in the team, you will be responsible for ensuring your projects are well planned, co-ordinated, and delivered with benefits identified upfront and realised on delivery. You will be expected to use your knowledge and experience to ensure projects and wider programmes are delivered within time and cost constraints and your ability to build strong relationships and trust with clinical and operational teams will support the implementation of these programmes and projects.

The post holder will be working in a dynamic change environment, with tight timescales and with a wide variety of stakeholders. This exciting role has a real opportunity to drive and contribute to clinical and operational programmes of work which will make a genuine difference to patients while being part of a growing and forward-looking team.

Description

• To accurately and efficiently generate patient communication letters
• To ensure that all communications are saved on network drives
• To raise any queries relating to specific patient letters with the appropriate medical secretary
• To carry out other clerical activities as required, such as photocopying, filing, sorting and distributing letters etc.
• To answer queries relevant to role from administrative and clinical staff in a professional and courteous manner, referring on to a relevant staff member if necessary.
• To work in partnership with the Medical Secretary and wider administrative team.
• To provide cross-cover for colleagues during times of absence.
• To ensure the process is followed for patients who have cancelled or not attended their appointment, including return to GP where appropriate.
• To ensure patient confidentiality is maintained at all times
• To carry out other reasonable duties, appropriate to the grade, as agreed between the post holder and Speciality Manager

Description

To provide secretarial support for the efficient operation of the department
Diary management for the Consultant Surgeons
To act as a contact point, liaising between patients, medical and nursing staff and other internal and external organisations taking clear and concise messages when required, using personal judgement and sensitivity to resolve as necessary

To receive, sort and prioritise daily correspondence for clinicians as required
To receive and act upon telephone calls and face to face enquiries from patients, relatives and staff giving advice and information in a prompt, helpful and professional manner, handling conversations with sensitivity and confidentiality. 
 Accurately maintain waiting lists where required
Undertake photocopying, filing and other general administration duties
Typing 

Description

Knowledge

Up to date awareness of Catering Procedures, Food Safety HACCP regulations

Have proven experience of assisting with running an efficient and cost-effective service,  offering a wide variety of food products to patient / staff or visitors in a professional and friendly manner.

Experience of supporting with the day-to-day running of the restaurant/ward service or food production facility in accordance with current legislation and Trust policies and procedures.

The ability to help support the chefs on preparing (If required) light meal items as per menu/official guidelines and supervise the mealtime food and beverage provision.

Full knowledge and understanding of HACCP and other legislative requirements when food is produced and served

Full knowledge if Natasha Law and food allergens

Proven experience of supervising staff to deliver a service to be proud of within the area o work associated areas.

To ability to support the Senior Operational Manager in the absence of the manage

Training

To hold or obtain within 3 months of commencement of employment with NBT, a Foundation Certificate in Food Hygiene or equivalent qualification.

Supervisory skills qualification desirable.

Attendance at relevant statutory and non-statutory training, e.g. fire, food safety within 6 months of commencement of employment.

Experience

Recent and relevant experience in large-scale preparation methods.

Description

We are looking for an outstanding and experience individual to join our high performing team.  The role will promote and support good data quality and includes regular report monitoring with the aim to strive to improve performance for the department.  This interesting and varied role also involves providing admin support for booking Therapy Services patient groups as well as supporting our booking teams.

Main duties of the job

• Promoting good data quality and its importance.
• Have excellent communication skills and work emphatically with our patients.
• Extracting and analysing data from systems; undertaking validation of patient data.
• Co-ordinating patient group bookings, contacting patients and liaising closely with group AHP leads.
• Supporting a friendly outpatient booking team, providing help and assistance when cancelling/re-booking patients appointments covered by general clinic maintenance input.
• As part of the role you will receive opportunities for ongoing career development.

Description

The post holder will be responsible for the effective management of the inpatient and outpatient performance for Trauma and Orthopaedics within the division of NMSK. 

The post-holder will:

- work closely with a range of colleagues to plan and co-ordinate resources to ensure achievement of access targets in line with Trust objectives.

- be responsible for monitoring demand for services and ensuring that the Trust achieves its key performance objectives. 

- be responsible for the management of the administration teams, ensuring high quality scheduling of all elective and non-elective care for outpatients, inpatients and surgical activity, including proactive patient-level management of RTT pathways.

-  ensure that patients are managed in line with Trust policies and national standards for booking. There is an expectation that the post holder will act as lead for service improvement in booking processes.

-  be a budget holder for teams within the Cluster.

- be responsible for ensuring that activity undertaken in the independent sector is managed in line with the contracts.

- lead on projects and initiatives identified by the Cluster Triumvirate and the post-holder themselves.

- deputise for the Assistant General Manager on designated projects.

Description

• The workload is mostly predictable.
• The post holder will be required to use a PC and so this post is classified as a DSE user
• Physical work is mainly light, for example the lifting of files of patient notes.
• Receptionists may have to deal with patients with special needs or unpredictable behaviour.

Occasionally dealing with patients who are angry, upset and frustrated, both in person and on the telephone.

Description

• Day to day management of administrative and secretarial teams within Neurosurgery and Spines.
• Management of all administrative and clerical staff within the department
• To update the Management team of the outpatient and inpatient waiting list position and identify any current or potential issues.
• To support the validation of all pathways by the required monthly deadlines, including management of ‘catchables’.
• To update the Management team of the performance of the administrative function, identifying and sharing best practice and areas for improvement.
• To investigate and respond to departmental complaints and concerns, including lessons learned and action plans for improvement.
• To produce statistical reports for the General Manager and Performance Manager as required.
• To support the management of consultant, middle grades and junior doctor’s rota.
• To attend meetings, training and briefing sessions appropriate to the role and take notes as required for feedback to colleagues or formal minutes as appropriate.
• To maintain effective communication by holding regular team/department meetings.
• To assist in the recruitment, orientation programme and training of staff as required.
• To undertake ad hoc administrative / project work as appropriate.
• To participate in the Single Point of Contact (SPOC) rota for ASCR.

Description

This role also involves working closely with the Pelvic consultants and leading a team of admin staff. 

Ensuring the booking of patients for prostate cancer diagnostic procedures and surgical treatments.

Leading a team of three assistants in the coordination of the prostate cancer pathway . 

Actioning of admin from a team of consultants and typing letters from clinic. 

Description

• Support provision of kit/equipment in Musculoskeletal theatres (to include general instrumentation, loan kits and implants).
• Support an effective kit management service by ensuring kit requirements are acquired from surgical team and are planned in association with theatre scheduling.
• Inform CSSD of daily kit requirements and work with theatre department, scheduling team and CSSD to communicate and plan kit needed as per agreed processes.
• Ensure compliance with clinically agreed protocols of kit use.
• Continuously ensure kit expenditure is logged, managed and reportable.
• Ensure most cost effective and efficient route of supply is maintained.
• Ensure loan kit required for operating lists is ordered/returned in good time and recorded appropriately as per defined process.
• Manual handling including roll cages, moving instruments sets and unpacking deliveries.

Description

The post holder will be responsible for collating information in relation to the clinical pathway and outcomes for patients admitted to the Trust with fragility fractures. This will mainly be patients with hip and femoral fractures but may include other patients admitted with fragility fractures who have been reviewed by the Geriatric Trauma Team.

The post holder will work closely with the Orthogeriatric team to ensure the accurate and timely collection, input, validation and submission of data to the National Falls and Fragility Fracture Audit programmes (NHFD - National Hip fracture Database and FLSDB - Fracture Liaison Service Database) will co-ordinate the booking of follow-up appointments when appropriate.

The Post holder  will help in the production of reports from the data that will contribute to the department’s clinical performance reporting, to highlight areas of good practice and where improvements are needed to ensure patient care meets the criteria and performance indices for best practice, including monthly reports highlighting reasons patients have not met the best practice criteria.

Description

The post holder must have extremely good computer and communication skills, as well as being a team player and have an ability to use their own initiative. Being a busy department, the ability to work under pressure and be able to prioritise changing workloads is absolutely essential for this role.

Previous secretarial/administrative  experience is essential and experience in a Medical Secretary role with knowledge of medical terminology would be an advantage.

Description

We are looking for an experienced, dynamic, capable and enthusiastic administrator who is used to managing complex data and information who can support the effective management of the Network’s core business function, assist with co-ordinating events, as well as a range of other supporting improvement initiatives, projects and related tasks; maintaining effective relationships and communications with network and board members, working with a diverse range of clinical professionals and stakeholders across the region.

The successful candidate will also have the opportunity to provide cross cover on an ad hoc basis to support the South West Burns Clinical Network, also based at Southmead hospital. The post is hosted by North Bristol NHS Trust, with a working base at Southmead Hospital, Bristol and is offered on a flexible basis; working from home as well as opportunities to travel to other provider locations across the network.

Description

Main duties:

Full Duties of the post are contained within the job Description. 

The main duties for this role fall into the the below six categories, and are explained in detail within the Job Description. 

System Oversight

Service Management

Leadership 

Local and National best practice

Communication 

People Management

Description

This role is working within finance, providing an excellent opportunity to have a real, tangible, and positive impact on operational activities and subsequently patient care. You will report into the Assistant Director of Finance – Financial Management

As a FBP, you will:

• Lead the C&F finance team to provide a comprehensive and effective financial management and business partnering function.
• Lead on the delivery of month end process and year forecasts when required.
• Lead on the annual planning process from a financial perspective for the relevant directorates
• Lead on the development of business cases in line with Trust strategy
• Support the delivery of a detailed savings programme.
• Undertake training to ensure that projects are sufficiently embedded within teams
• Develop robust relationships with both finance and operational staff

The successful applicant will have:

• Experience of working in a large corporation - public sector or healthcare experience is beneficial but not essential
• Experience of working in an innovative finance function
• Confidence in understanding and analysing large data sets
• Good understanding of Financial Management
• Excellent stakeholder management skills
• The ability to communicate clearly and effectively, tailored appropriately to the audience
• Experience of managing projects from start to finish, ensuring efficiencies are delivered

You should be a qualified CCAB accountant with a good track record of delivering results within a large complex environment

Description

We are looking for an outstanding and experienced individual to join our high performing team. The ideal candidate will have previous experience of managing administrative teams to achieve their performance objectives.

You will have excellent communication skills and work emphatically with our patients.

Ideally applicants will have experience of leading a busy telephone contact centre

A strong understanding of the Patient Access Policy, data quality and relevant performance targets such as RTT is essential. 

This is an exciting and highly rewarding role and provides an excellent opportunity for the right individual to progress into further management positions. Centralised Outpatients is a high-volume service and you will work as part of a team managing a portfolio of bookings, inbound call centre, data quality and performance relevant to the Outpatients service. 

As part of the role, you will receive opportunities for on-going development and support to fulfil your potential. 

Description

Facilitating the smooth running of the diagnostic pathway by ensuring that co-ordinated and streamlined clinical and administrative processes revolve around the patient and their individual needs.

To provide information and support about tests, investigations, cancer and 
cancer services, to enable people to navigate the health and social care system and make choices that are best for their cancer and their life.

A key aspect of the role involves daily and direct (e.g. face to face and telephone) communication with patients, relatives, carers, and 
other health and social care professionals from of referral at point of suspicion of lung cancer. The information and nature of the communication required is sensitive due to the nature of cancer. Communication in this context requires a high degree of empathy, understanding, diplomacy, honesty and integrity.