Administration & Corporate

Administration & Corporate opportunities

NBT cares

Administrators, Medical Secretaries & Audio-Typists

Admin desk based team

Information Management & Technology

Lady fixing a broken tablet device in an IT support room

Finance

Admin lady sitting at her desk

People

3 staff members in conversation

Current Administration & Corporate Vacancies

Receptionist Emergency Zone - Band 2

Job reference
339-RUH4619
Salary
pro rata
Salary period
Part time - 34 hours per week (Shift pattern is days, nights, and weekends, 365 days of the year. Staff need to be available 24/7 due to the demands of the department)
Grade
Band 2
Contract
Staff Group
Administrative and Clerical
Town
Bristol

Description

  1. To accurately register patients and maintain computerised records to ensure all records are complete and scan paper documents once the patient has left the department
  2. To maintain medical records by ensuring that all contents are correctly filed in the appropriate place
  3. To receive and admit patients using the relevant computer systems
  4. To undertake routine clerical work and associated tasks
  5. To receive telephone enquiries and deal with them in a prompt, professional manner to ensure accurate information is disseminated to designated parties
  6. To assist with distressed/bereaved relatives
  7. To respond quickly to changing situations and prioritise workload with a view to resolving problems within limits
  8. Deal with enquiries from police according to Trust protocols and the Data Protection Act, ensuring confidentiality is maintained at all times
  9. To arrange ambulance transport for patients as required
  10. To liaise with staff in other departments as required
  11. To provide ad hoc information and support to other staff when required
  12. To provide information to medical staff when requested
  13. To assist in the training of new members of staff to ensure all staff can carry out their role competently
  14. To be fully trained and competent to respond to a major incident alert
  15. To have a flexible approach to help provide cover for colleagues to ensure that the reception desk has full cover for holidays and sick leave
  16. To maintain confidentially and adhere to the Data Protection Act at all times

Head of Patient Experience

Job reference
339-SRD4627
Salary
per annum, pro rata
Salary period
Full time - 37.5 hours per week
Grade
NHS AfC: Band 8b
Contract
Staff Group
Administrative and Clerical
Town
Bristol

Description

The post holder is responsible for strategic and operational management for a portfolio reporting to the Director of Quality Governance, as follows;

·       Patient and Carer experiences

·       Public Involvement including Healthwatch.

·       Insights into patient access and inclusion

·       Patient Experience Team (concerns and complaints)

·       Voluntary services

·       Spiritual, Pastoral and Religious Care Arts Programme

·       Translation and Interpreting Services

Key components across this portfolio include:

Developing and implementing robust strategies and procedures to establish and maintain quality standards in all aspects of patient experience.

 Leading the development of the Patient & Carer Experience Strategy and the associated delivery plan to ensure that the views of patients, carers, members of the public, and external stakeholders inform future service delivery.

 Establishing effective relationships and networks with external stakeholders to support collaborative working and to create a shared understanding of the organisation’s quality agenda, in relation to patient experience, ensuring these requirements are understood by both Divisional and corporate teams.

 

Working closely with the Communications Team to promote dissemination of learning from service user and stakeholder feedback both internally and externally.

Health and Safety Administrator

Job reference
339-IDV4630
Salary
per annum
Salary period
Full time - 37.5 hours per week (Monday-Friday 0800-1600)
Grade
NHS AfC: Band 3
Contract
Staff Group
Administrative and Clerical
Town
Westbury-on-Trym

Description

  • Receive first line enquiries e.g. from staff via phone calls, emails etc., liaising with colleagues within and outside the team as necessary.
  • Demonstrate knowledge of administrative procedures and systems, some of which may be non-routine and involve activities such as: answering queries, progress chasing following meetings etc.
  • Signpost staff to appropriate information e.g. health and safety policies, appendices, and other resources.
  • Support the team use of health and safety services task tracker and update with own work tasks regularly.
  • Arrange, attend and maintain documentation for a range of health and safety meetings for example Health and Safety Steering group and a diverse range of specialist subgroups at intervals between monthly and annually.
  • Have an awareness of team diaries and activities such as meetings and training.
  • Assist with planning training including booking rooms, updating calendars/diaries and updating the online learning management system.
  • Undertake periodic reporting from the electronic incident and risk management system following appropriate training.
  • Confidentially deal with sensitive information received within health and safety such as within the electronic incident record system.

Stroke Project Support Officer - Band 5

Job reference
339-SRD4593
Salary
Per annum, pro rata
Salary period
Part time - 22.5 hours per week
Grade
NHS AfC: Band 5
Contract
Staff Group
Administrative and Clerical
Town
Bristol

Description

  • Management of Stroke administrative and clerical staff
  • SSNAP organisational lead 
  • Support complaints and PALS process 
  • Identify any training or development needs and implement as necessary for administrative staff.
  • Upholding the management of all annual leave, sickness absences and performance.
  • To oversee rosters and maintain accurate records of working hours, overtime, and absences on the eRoster system (or paper records, if appropriate).   
  • To support the management of doctors, nurses, ANP’s and PA’s.  
  • To undertake any other duties appropriate to the post, as agreed with the Performance and Operations Manager  
  • To ensure all clerical and administrative staff within the department have an annual appraisal and personal development plan. 
  • Co-ordinating annual leave for clerical and administrative staff in a planned and constructive manner to ensure cross cover within department.
  • To investigate and respond to departmental complaints and concerns, including lessons learned and action plans for improvement.
  • To support the management of consultant, middle grades and junior doctor’s rota. 
  • To undertake any other duties as requested by the Management Team, in line with the duties and responsibilities of this role.  

Materials Management Assistant – Band 3

Job reference
339-CCC4592
Salary
pro rata
Salary period
Part time - 18.75 hours per week (Monday – Friday – core hours to be agreed)
Grade
Band 3
Contract
Staff Group
Administrative and Clerical
Town
Bristol

Description

Knowledge

  • Educated to GSCE ‘O’ level/ONC standard in English and Mathematics.
  • Proficient with PC, with knowledge of Microsoft Office packages e.g., Outlook, Word and Excel.

 

Training

  • Good inter-personal skills and the ability to communicate clearly and effectively, daily at all levels i.e., with management, members of staff, service stakeholders, BWPC staff, service end users, Trust clinical staff, local budget holders and suppliers.

 

Experience

  • Experience within a supply chain/logistics environment.
  • Experience within a customer facing role, such as retail or hospitality.

General Surgery Patient Pathway Assistant

Job reference
339-BKS4603
Salary
per annum, pro rata
Salary period
Part time - 22.5 hours per week (Monday to Wednesday (Core Hours))
Grade
Band 3
Contract
Staff Group
Administrative and Clerical
Town
Bristol

Description

The General Surgery Patient Pathway Assistant is responsible for supporting the Waiting List Co-ordinators and Secretaries to manage the inpatient/outpatient day-to-day running of the department. Helping coordinate admissions, pre-operative clinics and outpatient clinics when required.  

To play a central role within these services and to work in close liaison with colleagues, staff in other departments, GPs, patients and the general public. To work well as part of a team whilst being able to use their own initiative to provide administrative support to the admin team (inpatient and outpatient) within the General Surgery team, to ensure an effective high-quality service is provided.

Fire Safety Trainer

Job reference
339-CCC4243-B
Salary
pro rota
Salary period
Part time - 22.5 hours per week (22.5 hours per week Monday – Friday daytime)
Grade
Band 4
Contract
Staff Group
Estates and Ancillary
Town
Bristol

Description

The post holder to evidence - 
•    Previous experience in Fire Safety
•    Previous experience of teaching and training 
•    At least 2 years’ experience in a relevant role
•    Ability to learn new systems and processes and conduct effective training sessions
•    Ability to use own initiative and prioritise own workload and diary to plan tasks, and prioritise work and training 
•    Knowledge of NHS England FIRECODE Healthcare Fire Safety, the Regulatory Reform (Fire Safety) Order 2005 and relevant Fire Safety legislation
•    Evidence of a good standard of literacy/English language skills 
•    Demonstrate confidence in communicating/presenting to groups/teams 
•    Understanding of Hazards in Healthcare e.g., medical gases 
•    Fire risk management experience 
•    Fire Safety qualification (NEBOSH Fire Safety certificate or equivalent) 
•    Certificate in Training Practice or extensive experience of preparing and delivering training
•    Membership of the National association of Healthcare Fire Officers or other body
•    Experience in liaising with the Fire Authorities
•    An understanding of the relevant legislation and statutory requirements
•    Good Presentation and communications skills
•    Good interpersonal skills
•    A commitment to Fire Safety

Leadership and Management Development Trainer

Job reference
339-NBR4596
Salary
pro rata
Salary period
Part time, Flexible working - 30 hours per week (Monday to Thursday)
Grade
NHS AfC: Band 7
Contract
Staff Group
Administrative and Clerical
Town
Bristol

Description

Design, deliver and evaluate effective, inclusive, long and short term management and leadership programmes to all levels of staff from the multidisciplinary team, within the organisation, in line with the organisational objectives.

Take a lead responsibility on developing programmes of work which proactively support delivery of the Equality, Diversity and Inclusion (EDI) agenda and priorities at NBT.

Act as an organisational change agent assisting organisational change whenever and however required e.g. facilitating at Trust wide meetings where major changes have been announced, working with teams to reduce resistance to change, assisting teams to formulate plans to implement change, designing creative solutions to enable teams to achieve organisational change.

Recovery Support Manager (9 months fixed term)

Job reference
339-TJC4594
Salary
per annum, pro rata for part time roles.
Salary period
Full time - 37.5 hours per week
Grade
NHS AfC: Band 5
Contract
Staff Group
Administrative and Clerical
Town
Bristol

Description

Work with the operational management team and clinical teams to assist in the delivery of performance targets including waiting times, patient experience and activity. In conjunction with the operational management team, oversee on a day-to-day basis the operational issues within the Cluster in relation to delivery of services, reporting, and problem solving.

Support the General Manager and Performance and Operations Manager to ensure that Cluster 3 delivers on its agreed performance objectives. To monitor relevant performance measures, set-out within the access policy and Division business plan, initiating further data analysis and improvement work as required to achieve clinical, service and Trust objectives.

To work closely with teams, to ensure inpatient and outpatient clinic capacity is fully and flexibly utilised to treat patients, to ensure both clinical requirements and Trust service objectives are achieved. To undertake and oversee work to improve performance and service delivery, working with the Trust IM&T and Performance Improvement Teams as required.

Provide effective leadership and management support to all staff within the areas of responsibility, ensuring delegation of appropriate responsibility, consistent with effective decision-making whist retaining overall responsibility. 

Communications Manager (Band 7)

Job reference
339-SRD4614
Salary
per annum, pro rata
Salary period
Full time - 37.5 hours per week
Grade
NHS AfC: Band 7
Contract
Staff Group
Administrative and Clerical
Town
Bristol

Description

•    With the support of the Digital Communications Manager and Head of Digital Programmes lead on the development and delivery of communications and engagement linked to the Trust’s Digital Strategy.
•    Help to maintain the Trust’s corporate identity through use of the brand guidelines and ensure that these are correctly deployed through all communications 
•    Ensure all communications support the Trust’s culture, mission, vision and values and priorities and objectives. 
•    Review emerging /new communications tools, techniques and development, reducing reliance on traditional media channels to ensure the Trust is in line with best practice.
•    Develop robust evaluation processes to understand the effectiveness of communication activities. 
•    Lead and deliver communications and engagement activity covering the full spectrum of corporate communications including but not limited to internal communications, media relations, social media, marketing, public affairs, patient, public and stakeholder engagement and digital/ web based communications.
•    Support content creation for the Trust’s communications activities – including visual, video and audio.
•    Take ownership and overall responsibility for management of the Trust’s social media channels – Facebook, X (Twitter), Instagram, LinkedIn etc.

Major Trauma Centre NMTR Data Coordinator

Job reference
339-BKS4597
Salary
per annum, pro rata
Salary period
Full time, Part time - 37.5 hours per week (part time hours considered)
Grade
Band 3
Contract
Staff Group
Administrative and Clerical
Town
Bristol

Description

  • Data inputting and collection from patients notes
  • Completing database
  • Running reports
  • Liaising with other hospitals and TARN team
  • Supporting the Major Trauma Service and the NMTR Team with administration duties
  • Taking notes
  • Answering the phone

Senior Facilities Manager

Job reference
339-CCC4580
Salary
per annum (FTE) or pro-rata for part time staff
Salary period
Full time - 37.5 hours per week (Monday to Friday office hours and the on call rota (approximately 1 week in 7))
Grade
8a
Contract
Staff Group
Estates and Ancillary
Town
Bristol

Description

The postholder will be responsible for over 400 members of staff and budgetary responsibilities of £13 million.

A background of working within the hospital environment and to be able to demonstrate a history of process management and decision-making ability is desirable.

Outpatient Support Manager (Band 5)

Job reference
339-SRD4561
Salary
per annum, pro rata for part time roles.
Salary period
Full time - 37.5 hours per week
Grade
NHS AfC: Band 5
Contract
Staff Group
Administrative and Clerical
Town
Bristol

Description

We seek individuals who have very good IT knowledge of the Microsoft environment and Patient Administrative Systems.  You will use your extensive administrative/outpatient experience to oversee performance of outpatient activity, including leading on cross-departmental meetings.

We are looking for you to bring your knowledge and experience to help lead our teams, which include the Booking Team, Patient Contact Centre and Reception Team.  You should also have a willingness to learn and help improve and/or implement new systems and projects.

Antenatal and Newborn Screening Programme Failsafe Officer (Band 4)

Job reference
339-BKS4573
Salary
per annum, pro rata
Salary period
Part time, Job share, Flexible working - 25.5 hours per week
Grade
Band 4
Contract
Staff Group
Administrative and Clerical
Town
Bristol

Description

To monitor screening systems on a daily basis to ensure that national screening standards are met and areas of concern are identified in a timely manner.

Be responsible for checking the quality of data entered onto the maternity and appointment  systems and to escalate to the screening coordinator  

To provide data to the  Screening Midwives for the quarterly Key Performance Indicators and annual report.

To liaise closely with the  Screening Coordinators, Lead Sonographers,  ward areas and community teams to ensure the smooth running of the  screening service.

· To be responsible for answering telephone enquiries and  to resolve queries and referring to other members of the team / department as appropriate.

· To be confident and competent when dealing with distressed patients during telephone or face to face conversations and referring to the Screening Midwives. 

· To respond expediently to abnormal results following investigative treatments, highlighting them in person to the  Screening Midwives to avoid delay.

· To contribute to  screening programme audits.

To act as the main point of contact in relation to issues / updates for the screening failsafe systems.

Head of Fundraising and Communications

Job reference
339-DAC4589
Salary
per annum, pro rata for part time roles
Salary period
Full time
Grade
NHS AfC: Band 8a
Contract
Staff Group
Administrative and Clerical
Town
Bristol

Description

 

In this high-impact role, you will join the main leadership of the charity with responsibility for developing and implementing a fundraising strategy that enables the organisation to deliver fundraising priorities and diversify its income portfolio.

As a target-driven and highly motivated fundraising leader, you’ll provide excellent leadership, direction and support for the fundraising team in the achievement of financial targets and objectives.

You will play a key role in developing a communications and engagement strategy for the charity, supporting the Marketing and Communications Lead to increase the visibility of our charity, expand our audiences and strengthen engagement across our digital platforms.

Experienced with data and financial management, you will set budgets and the annual fundraising plan. You will work with the management team to report against agreed targets and monitor KPIS and help to maintain an accurate and up to date database.

Early Years Practitioner - Band 3

Job reference
339-CCC3819-H
Salary
per annum (FTE) or pro rata for part time staff
Salary period
Full time - 37.5 hours per week (4 days a week Monday to Friday with 1 day off out of the 5 days. Shift pattern – 3 x 07:00-17:30 or 07:30-18:00, 1 x 07:00-17:00 or 08:00-18:00 with 1 hour for a lunch break)
Grade
Band 3
Contract
Additional fixed term vacancy for 12 months also available.
Staff Group
Estates and Ancillary
Town
Bristol

Description

  • You will:

    ·         work as part of a team with children aged 0-5 years providing high quality, stimulating childcare

    ·         ensure the quality of care is of the highest level, providing a safe, caring, happy and stimulating environment

    ·         take an active role in settling a new child in, liaising with parents and keeping up to date records of learning and development

    ·         establish and maintain relationships within the staffing team, with parents and with all children

    ·         have the imagination and enthusiasm to plan and evaluate activities for children

    ·         use strong communication skills essential for team work and building relationships with the children under your care

    ·         have effective writing skills, enabling completion of children’s written assessments and other related and non-related paperwork

Assistant Patient Pathway Co-ordinator

Job reference
339-TJC4588
Salary
per annum, pro rata
Salary period
Full time - 37.5 hours per week (Mon-Fri)
Grade
Band 3
Contract
Staff Group
Administrative and Clerical
Town
Bristol

Description

An exciting opportunity has arisen within the Vascular Department to join the admin team as an Assistant Patient Pathway Co-ordinator for the Vascular Network . This is a great opportunity for someone with administration  skills to take the next step with their development.

Our admin team cover the Vascular Network for Bristol, Bath and Weston but are based at North Bristol NHS Trust, Southmead Hospital.

The role will be based at Southmead Hospital  37.5 hours per week.

Senior Imaging Patient Pathway Secretary

Job reference
339-RUH4536
Salary
pro rata
Salary period
Part time - 22.5 hours per week
Grade
NHS AfC: Band 4
Contract
Wednesday, Thursday, Friday
Staff Group
Administrative and Clerical
Town
Bristol

Description

The Senior Patient Pathway Secretary is responsible for overseeing the Imaging aspects of the patient pathway, for Imaging procedures as well as providing secretarial support.

The key tasks involve managing day case and diagnostic waiting lists for Consultant Radiologists/Registrars performing day case and diagnostic examinations at North Bristol NHS Trust, in accordance with Government Access Targets and Trust’s Patient Access Policy. Work with Consultant Radiologists and Modality Leads within department to resolve capacity issues, escalating any shortfalls to the Support Manager, Business Manager and Imaging Services Manager if required. Provide a high level of administration/secretarial support to consultants and senior managers.

Ensure efficient and effective use of available resources working in close liaison with colleagues, staff in other departments, GPs, patients and the general public.

Exercise initiative, independent judgment and decision making with situations arising ensuring an effective, high quality service. 

The role requires good problem solving skills and the ability to prioritise work load.

Ensure that data is of a good quality by checking patient’s demographics are correct in Lorenzo PAS (Patient Administration System) and CRIS (Computerised Radiology Information System) to ensure everything is in place to generate the appropriate income

Business Manager, SWAG Cancer Alliance

Job reference
339-DAC4549
Salary
per annum dependent on experience
Salary period
Full time - 37.5 hours per week
Grade
NHS AfC: Band 7
Contract
Staff Group
Administrative and Clerical
Town
Bristol

Description

In association with and under the overall direction of the Operational Manager and in liaison with other senior staff, the post holder will be responsible for providing comprehensive business and operational support for SWAG Cancer Alliance.

You will work as part of the senior management team delivering an efficient and effective Business Management Service, supporting our team and stakeholders to ensure that their work stream of activities is planned and managed effectively assisting in their successful delivery.

Green Spaces Co-ordinator

Job reference
339-CCC4598
Salary
per annum (FTE) or pro-rata for part time staff
Salary period
Full time, Part time, Flexible working, Home or remote working - 37.5 hours per week
Grade
Band 6
Contract
Staff Group
Estates and Ancillary
Town
Bristol

Description

  • Work alongside Fresh Arts to develop and deliver a targeted arts and nature green social prescribing programme for patients living with chronic pain, renal, head injuries, cancer or respiratory conditions. 
  •  Work with Fresh Arts and community partners to integrate green social prescribing principles into existing Arts on Referral programmes.
  • Develop and deliver a programme to enhance biodiversity of the site.
  • Build on existing and starting new relationships with external organisations and community partners that can facilitate green social prescribing programmes.
  • Identify barriers to accessing green spaces and green social prescribing and work with relevant stakeholders to address these.
  • Chair the ICS Biodiversity Workstream and liaise with Integrated Care System partners to identify opportunities for system-wide projects and ways of working.
  • Facilitate the monitoring and evaluation of green social prescribing programmes, through the collection of data.

The ideal candidate will have a degree, equivalent education or experience in an appropriate field.

You may already be able to demonstrate specialist knowledge, involvement or implementation of projects in nature recovery and green social prescribing. Previous experience facilitating activities for vulnerable people with complex needs would be beneficial.

You will be prepared to present and report progress of nature recovery and green social prescribing programmes to the Sustainability and Fresh Arts Managers.