Administration & Corporate

Description

Income Accountant

We are looking for an analytically minded individual with a good track record of delivering results within a large complex environment, good MS Excel skills and sound experience in the use of large datasets. Main duties will include:

• Reporting patient level activity and income for the Trust both internally and externally to commissioners
• Income analysis to support the wider finance team, divisions and commissioners
• Assisting with planning and forecasting
• Project work
• Data manipulation and problem solving

This will be a rewarding role and will give successful applicants a broad range of professional development opportunities and experience of the activities of a busy acute hospital Trust. With support from our team, there is real scope to progress further within our innovative and successful finance department.

Description

This role encompasses supporting the patient experience Midwife in implementing and delivering a range of patient experience activities in order to deliver high quality and safe care that puts patients first. 

Coordinate investigations, facilitate investigation responses and support colleagues within the division to drive the quality governance agenda. 

Facilitate and maintain an effective Trust approach to the management of complaints and their responses by taking a supportive role in the maintenance of the divisional wide complaints reporting and tracking system in collaboration with the corporate complaints team in the investigation of and responses to concerns and complaints.

To be a specialist resource in the division using knowledge and expertise of quality and governance to support compliance with regulation and improving standards of care and clinical practice.

Provide support to staff on the handling of complaints; on investigation techniques and carrying out investigations and writing statements.

Ensure attendance, as appropriate, at the divisional and specialty governance meetings which demonstrate patient experience and statutory compliance.

Produce monthly highlight reports on patient experience, which are then presented to the divisional governance board, and compile action plans to ensure patient experience learning has been embedded into practice.

Description

1.     To welcome patients, relatives, and visitors to the clinic. 

2.     To provide a reception & telephone service for the outpatient area 

3.     To ensure accurate data input for the payment by results system. 

4.     To assist in the provision of a clean, tidy, and smooth-running environment for patients and their families/ carers. 

5.     To develop organisational skills through planning a workload and prioritising needs.  

6.     To contribute to a learning environment. 

7.     To support trained staff/ ward manager.

Description

• To maintain surgeons’ theatre diaries, selecting appropriate case mix in chronological order, acknowledging clinical priority
• To co-ordinate admission and associated pre-operative assessment clinics, ensuring all key staff are aware of organisational arrangements
• To act as a contact point, liaising with patients, relatives, medical representatives, GP’s/other hospitals, nursing staff, surgical team and support services
• To record performance of additional capacity to meet demand/shortfall in elective capacity
• To liaise with consultants and other staff regarding annual leave and other absences, to ensure operating lists are appropriately booked and closed if necessary.
• To manage the waiting list of a group of Consultants using Lorenzo, in accordance with the BNSSG Access Policy

Please read Job Description for full list of main duties of the post. 

Description

This is an administrative role supporting the Urology Department Research and Teaching leads. The most significant element to the job is the administration of the many training courses the BUI has to offer.

The post-holder must be competent in managing an Outlook Inbox, databases, excel spreadsheets and other Office Suite systems. Training will be provided in the financial systems to ensure accurate management of course fees and expenses and research grant monies but experience of this is desirable.

Effective written and interpersonal communication is essential due to the nature of the role which involves liaising with clinicians, researchers and external organisations and individuals

Description

• To be responsible for maintaining accurate and up to date rotas for consultants and middle grade doctors using Google Sheets, E-rostering and Medirota.
• To maintain accurate and up to date rotas for Ward based junior doctors using Medirota.
• To process leave requests and shift swaps in a timely manner via Medirota/Excel and via email.
• To maintain accurate Leave records spreadsheets for all Junior Doctors.
• To maintain leave chart spreadsheet for specialities.
• To contact patients around changes in clinics.
• To deal with telephone enquiries and take appropriate action.
• To assist with team’s workload as requested by Line manager.
• To deal with our IT department, in setting up accounts for new doctors at each rotation.
• To ensure booking of meeting rooms for speciality induction at each rotation.
• To liaise with Line Manger to update induction pack and send out to all new doctors by deadline dates.
• To liaise with Line Manager to agree agenda for speciality induction and consultants presenting items.
• Assist line manager complaints.
• To assist Line Manager with the audit/data collection and reports as necessary.
• To assist in the day to day management of the outpatient support team activities as required by the Line Manager.
• To deputise for line manager as necessary.
• Generally assist in cover for colleagues when required.
• Photo coping, filing, faxing, scanning and other administrative duties to ensure the efficient running of the team.

Description

• To ensure the outcome of patient attendance has been recorded correctly on the electronic patient records.
• To maintain and manage lists of patients awaiting follow-up.
• To ensure necessary tests have been requested from clinic, that these are regularly progressed, and that they are brought to the attention of the appropriate clinician.
• To ensure accuracy of information recorded on local systems and sent to external partners.
• To handle telephone enquiries from patients and medical/nursing staff in relation to the clinical pathway.
• To understand and relate to the Trust and departmental guidance on patient access, data protection and patient confidentiality to apply to every day work practices.
• To deal with all queries competently and professionally.
• To communicate with health care professionals both locally and externally eg, GP’s, clinicians in the local community, in an articulate and confident manner.
• To ensure that funding is in place for patients out of the area, or progress applications for procedures not funded.
• To assist with the administration of outstanding patient appointment outcomes (uncashed appointments).
• To carry out general clerical duties such as filing, photocopying and covering the department email.

Description

·      Working with the Business Manager play a leading role in the overall business support of the Cancer Alliance.

·        Enhance SWAG Cancer Alliance patient experience and outcomes by helping to deliver efficient and responsive business management.

·       Effective communication and stakeholder management with a range of organisations and individuals, drafting correspondence and papers and ensuring the management of specific tasks, lead reporting and analysis across a range of specialties, functions and activities.

·       Work with the senior management team, NHS England Regional Assurance Team and the National Cancer Programme Team to ensure the objectives of the Long-Term Plan for Cancer are achieved through strong business support activities.

·       Assist with the planning and assurance/reporting processes.

·        Proactively devise and provide improvements to current management information, analysing, reporting, and suggesting procedures to enhance decision making processes.

·   Support development and implementation of the communications plan including annual reports and newsletters. 

· Develop, implement and maintain departmental policies and guidelines.

Description

The Deputy Finance Business Partner (DFBP) role is working within the Division, with a dotted line to Finance. This role provides an excellent opportunity to have a real, tangible, and positive impact on operational activities and subsequently patient care.

In this role, you will report into the Divisional Finance Business Partner.

As a DFBP, you will:

• Be responsible for leading on delivery of month end, forecasting and the underlying position for your Division
• Support the development of business cases to progress projects
• Support the identification and delivery of savings and efficiencies
• Develop robust relationships with both finance and operational staff
• Lead a team to meet department goals and objectives

The successful applicant will have:

• Experience of working in an innovative finance function
• Confidence in understanding and analysing large data sets
• Good understanding of Financial Management
• Excellent stakeholder management skills
• The ability to communicate clearly and effectively, tailored appropriately to the audience

This role is suitable for any candidate with a good understanding of financial management and who is looking to broaden their experience and have a positive impact on the operational and financial aspects of the Division.

You should be a qualified CCAB accountant with a good track record of delivering results within a large complex environment. Previous NHS experience is required.

Description

To provide high quality and comprehensive reception, administrative support and telephone service for the neonatology service, and act as first point of contact for parents, families, visitors, and staff. 

Assist in maintaining a level of security commensurate within a neonatal intensive care unit. 

Assist in the provision of a clean, tidy, and smooth-running environment for patients and their families/ carers. 

Develop organisational skills through planning a workload and prioritising needs.  

Contribute to a learning environment. 

Support trained staff/ward manager.

Description

• Knowledge of Microsoft Word, Data spreadsheets, sufficient to add details.
• Able to complete routine Admin duties, including filing and ordering of stores and equipment.
• Experience of working as a strong team player.
• A good standard of English, sufficient to communicate clearly, both verbally and in writing.
• Comfortable with communication with service users’ telephony including , texts and emails.

• Comfortable with dealing with different levels of staff/colleagues enquiries

  • Flexible to take on additional tasks as and when required as the scope is broad in terms of the range of possible duties within the administration of general and ad hoc tasks within the office.

  • Able to work within those policies relating to the Trust.

  • Good interpersonal skills.

  • Ability to work under pressure within a busy community environment whilst remaining calm and providing reassurance.

  • The ability to work at a steady pace, with constant interruptions, to ensure deadlines are met.

  • Excellent communication skills and the ability to establish and maintain good working relationships.

  • The ability to maintain accuracy and pay attention to detail.

  • Follows communications department procedures and protocols.

  • Committed to supporting high-quality patient care and experience.

  • Demonstrates a commitment and recognition to the core values of the NHS and to the Trust’s values.

  • Demonstrates a positive and flexible approach in line with the changing nature of the role.

Description

Your primary focus will be on recruiting new donors, retention through a gold standard supporter journey and income growth for these vital areas of fundraising. Key responsibilities include working with the Communications and Marketing Lead to develop the grateful patients fundraising programme to drive new donor acquisition; developing the supporter journey to deliver enhanced stewardship and support upgraded giving; developing strategies to increase the number of regular givers to support financial resilience; working with the Communications and Marketing Lead to develop engaging appeals including our Christmas direct mail appeal; supporting the development of our staff payroll giving programme.

You will also be responsible for managing our Corporate Partnerships Officer to ensure income targets are met, developing strategies with the Head of Fundraising and Communications to ensure growth in this area.

You will need comprehensive knowledge of fundraising and a proven track record in delivering successful and innovative direct mail campaigns and strategies to increase awareness and raise income from individuals and companies.

Description

The post holder will provide administrative support for the Nursing team. The role will include:

·         To be polite and friendly, dealing with queries in an efficient   and timely manner.

·         To type up return to work discussions and scan to microsoft   teams.

·         To update staff personal records on microsoft teams.

·         To assist with HR Case Management System (Caseworker).

·         Typing of histology letters via Dictate.

·          To book medical query appointments on careflow and cash      them up.

·         To ensure patient and staff personal information is kept         confidential and not shared with others.

·         To follow and adhere to Trust Quick Reference Guides (QRG)     or Standard Operating Procedure (SOP) guidelines.

·        To carry out adhoc admin work within the department.

Description

You will:

• Work closely with Service Leads and colleagues in the services to plan and co-ordinate resources to ensure achievement of access targets in line with Trust objectives.

• Lead performance huddles across a workforce of 100 + staff, including boards and action logs aligned to business plans and ensure engagement from all levels of staff.

• Lead workshops to teams across BCE on complex and sensitive service continuous improvement, often using skills to motivate, engage and encourage staff to adapt existing working practices.

• Act as a key member of the BCE senior management team and deputise for the General Manager on designated projects.

• Engage with external bodies such as commissioners and customers (Gloucester Wheelchair Services) as part of managing and improving service performance.

• Lead service improvement in operational processes; reporting to the General Manager, you will lead on projects and initiatives as identified by senior managers and by you.

• Be responsible for analysing and monitoring demand and capacity for services, ensuring that the Trust achieves its key performance objectives and that patients are managed in line with Trust policies and national standards for booking.

Description

The post holder will be responsible for the effective management of all patient pathways and performance for Cluster 4 within the NMSK Division. The post holder will be responsible for overseeing and driving the performance of all stroke-related services, including non-elective care, SDEC, and TIA pathways. The post holder will lead the administrative team to ensure seamless, high-quality management of all patient pathways, while collaborating with multidisciplinary colleagues and multiple providers to meet both Trust objectives and national SSNAP (Sentinel Stroke National Audit Programme) performance targets.

The post holder will be responsible for monitoring demand for services and ensuring that the Trust achieves its key performance objectives. The post holder will also ensure that patients are managed in line with Trust policies and national standards for booking.

 There is an expectation that the post holder act as lead for service improvement in operational processes; to improve performance and support the delivery of high-quality, patient-centred care. Working closely with GM and leading on projects and initiatives as identified by senior managers and by the post holder themselves.

Description

Knowledge
•    Educated to GSCE ‘O’ level/ONC standard in English and Mathematics.
•    Proficient with PC, with knowledge of Microsoft Office packages e.g., Outlook, Word and Excel.

Training
•    Good inter-personal skills and the ability to communicate clearly and effectively, daily at all levels i.e., with management, members of staff, service stakeholders, BWPC staff, service end users, Trust clinical staff, local budget holders and suppliers.
 
Experience
•    Experience within a supply chain/logistics environment.
•    Experience within a customer facing role, such as retail or hospitality.

Description

The post holder will be expected to have working relationships with the following staff:

• all staff within Genetics and colleagues in Pathology, Suppliers, Personnel/Employment Services, IT Department, Healthcare Professionals and members of the public.

Working with the Administration Team and Genetic technologists to provide:

• Administrative support to Bristol Genetics Laboratory Service
• Administrative support to Senior Staff
• Secretarial support to departmental meetings – to record, prepare and circulate minutes/agenda in association with the meeting’s chairperson.

• Updating the various Laboratory Information Management Systems within procedural guidelines.

Description

The Urology Patient Pathway Assistant is responsible for supporting the Patient Pathway Coordinator to manage the inpatient and day case waiting lists for Consultant Urologists operating at Southmead Hospital, coordinating admission and associated pre-operative clinics and theatre lists.

To play a central role within these services and to work in close liaison with colleagues, staff in other departments, GPs, patients and the general public. To work well as part of a team whilst being able to use their own initiative to provide administrative support to the Patient Pathway Coordinator within the Urology team, to ensure effective high quality service is provided.

Description

·         Working alongside the Cancer Clinical Nurse Specialists

·         Coordinating care by providing a single point of access

·         Triaging patients, using a risk assessment framework and initiate appropriate response according to protocols

·         Undertaking individual holistic needs assessments and care planning

·         Providing basic telephone and face to face advice and refer on or sign-post to other sources of support

·         Coordinating any necessary assessments

• ·         Ensuring the management of patients is efficient and effective, taking into account the individual needs of the patients and the requirements of the service. 
• ·         Contribute to the achievement of the National Cancer Waiting Times targets, National Audits and Cancer Registry.
• ·         Support tracking 2WW and urgent patients on weekly Patient Tracking Lists by ensuring all steps in care are tracked and completed in a timely manner
• ·         Support the Haematology administration team in booking cancer patients to support urgent pathways, and typing letters for cancer patients to ensure timely communications to patients/GPs

• ·         Excellent organisational communication skills together with high levels of accuracy are therefore a key requirement for this post.

Description

At North Bristol NHS Trust we recognise the vital connection between the management and leadership our people experience, and the care provided to our patients.

This is an exciting opportunity for an experienced Leadership and Management Development Trainer to join our busy and engaged team. We are looking for a highly motivated, inclusive professional with great organisational and facilitation skills to help support the delivery of our Leadership and Management Development Strategy. 

This post holder will have opportunity to:

• Design, implement and evaluate innovative learning solutions to meet the organisational leadership, management and team development needs
• Facilitate Leadership and Management bitesize and formal courses and Programmes
• Mentor, Coach and support staff across the Trust
• Act as a Consultant to provide specialist knowledge to help build and sustain a healthy organisation through involvement with OD and ED&I assignments
• Work collaboratively with others to help develop a workforce with the skills, knowledge and competence necessary to deliver safe effective patient care and to enhance the quality of service delivery
• Support wider Trust initiatives, change and ED& I programmes

There will be significant interactions with Senior Leaders across the organisation so having the confidence and gravitas to build relationships with these audiences is essential.

Description

Description

We are looking for an outstanding and experienced individual to join our high performing team. The ideal candidate will have previous experience of managing administrative teams to achieve their performance objectives.

You will have excellent communication skills and work emphatically with our patients.

Ideally applicants will have experience of leading a busy telephone contact centre

A strong understanding of the Patient Access Policy, data quality and relevant performance targets such as RTT is essential. 

This is an exciting and highly rewarding role and provides an excellent opportunity for the right individual to progress into further management positions. Centralised Outpatients is a high-volume service and you will work as part of a team managing a portfolio of bookings, inbound call centre, data quality and performance relevant to the Outpatients service. 

As part of the role, you will receive opportunities for on-going development and support to fulfil your potential. 

Description

The post holder will be a key member of, and work closely with, the Divisional Management Team, and will contribute fully to the overall management and development of the Medicine Division at North Bristol NHS Trust.

The role will be accountable for leading and managing identified specialties/services within the Division, ensuring achievement of relevant performance targets and strategic objectives, ensuring the delivery of high-quality clinical services.

The post holder will need to build and maintain effective relationships with staff across NBT and external partners / stakeholders to ensure continued provision of safe, effective and timely services.

The post holder will be expected to provide leadership for workforce, finance, performance and will undertake various projects as required within the Division. There will also be a requirement to contribute to annual business cycles such as capacity and demand modelling, business planning and job planning.

Description

Interface and provide Procurement advice 

·       Working with the Category Manager, act as the client lead for high value and complex projects and sourcing programmes related to products or services as appropriate.

·       Provide procurement advice for complex contentious Network procurement negotiations.

·       In conjunction with stakeholders, review services and suppliers.

·       Identify opportunities to consolidate/aggregate expenditure.

·       Research the markets and give commercial/contractual advice on the procurement options, process and rules.

·       Use procurement expertise to enable partners to make decisions and produce accurate specifications

Description

The post holder will be a senior member of the Workforce Planning and Analytics Team. The post holder will be assigned to provide informatics services to clinical, operational, and corporate areas in the Trust, servicing the needs of these key stakeholders and information users.

The role is customer orientated with strong links to operational and decision making areas within the Trust. The post holder will provide a critical function supporting the development of transformation of data into information. From assisting in projects to supporting with ad hoc queries, the post holder will be part of how the organisation will mature.

This post requires specialist technical knowledge and experience in the use of Microsoft Products, MS SQL and other relevant Business Intelligence technologies in order to provide the analytical function.

As part of the role the post holder will also be a Subject Matter Expert (SME) providing expertise for the Trust in key knowledge areas of the Hospital function, whether this will be clinical, operational, financial, or corporate.

As an SME the post holder will be the lead informatics specialist with in depth knowledge in these reporting areas, which might include associated knowledge of: national guidelines for reporting, NHS data dictionary definitions, local operational and data nuances, information flows and detailed understanding of Trust applications or systems.