North Bristol NHS Trust is a centre of excellence for healthcare in the Southwest in a number of fields and is also one of the largest hospital trusts in the UK. 

We have links to the University of Bristol, the University of Bath, and the University of the West of England. Our annual turnover is £532 million, and we employ over 12,500 staff delivering healthcare across Southmead Hospital Bristol, Cossham Hospital, Bristol Centre for Enablement, and within the local community of Bristol and South Gloucestershire. We treat some of the most difficult medical conditions in an increasingly complex patient population.

NBT Cares. It’s a very simple statement; one which epitomises how everybody across our organisation goes the extra mile to ensure our patients get the best possible care.

We're thoughtful and empathetic

We're thoughtful, showing compassion and kindness to others. 

• We offer to help our colleagues.
• We don’t wait to be asked.
• We don’t ignore signs of distress in others. 

We’re empathetic and recognise that sometimes we just need to listen

• We recognise we can’t always solve every problem.
• We listen to understand.
• We understand that our priorities aren’t always those of others.
• We don’t always jump to solutions when all somebody wants is to be heard.
• We don’t draw conclusions before we understand.

We're determined, embrace new opportunities and are constantly developing

We’re enthusiastic and determined to succeed

• We persevere even when there are setbacks. 
• We don’t give up at the first hurdle. 

We’re constantly growing and developing, individually and together

• We value our potential and find the time to develop our skills, individually and collectively.
• We appreciate constructive feedback and seek it out.
• We don’t treat development as an ‘extra’ or ‘nice to have’.
• We don’t see constructive feedback as criticism.

We embrace new opportunities and are always looking for better

• We constantly look to improve how things work.
• We’re not stuck in our ways or afraid of trying new things.

We're sincere, listen and speak up

We’re polite and sincere and show humility

• We say thank you and mean it and acknowledge when we’re wrong.
• We’re not rude or arrogant; or afraid to admit mistakes.

We take time to listen and are open minded and curious

• We’re genuinely interested and recognise that we all have something to contribute.
• When spoken to, we very clearly give our full and undivided attention.
• We don’t pretend to listen because we think we already know it all.
• We don’t interrupt or get impatient with others.

We’re honest with one another and speak up

• We talk things through and are honest about any concerns.
• We recognise our responsibility to speak up about issues that affect physical, emotional and psychological safety.
• We don’t let issues fester.
• We don’t keep quiet when safety is compromised.

We're open, encourage one another, act as a team, and deliver

We encourage one another, especially when times are tough

• We do and say the little things that can put a spring in the step.
• We give encouragement to show we care about each other.
• We don’t blame one another when things go wrong.
• We don’t appear disinterested or disengaged.

We’re open, sharing problems and information

• We’re generous in what we share, recognising that others can help.
• We seek out opportunities to include and engage.
• We don’t withhold information just to hold control of power.

We act as a team, showing adaptability and flexibility

• We go out of our way to support others, recognising that they would do the same for us.
• We feel good about offering and receiving help.
• We don’t only measure success through individual achievements.
• We don’t view accepting help as a sign of weakness, neither do we offer help to diminish others.

We do what we say we’ll do so that we can all deliver

• We are clear when we commit to something and are realistic about what we can achieve. 
• We expect the same from others, relying on their commitment to deliver.
• We don’t over promise and under deliver.
• We don’t duplicate work that others have committed to do.