Account of the Quality of Clinical Services
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Priorities for improvement
Every year the Trust sets priorities for improvement which are consulted upon internally and externally and represent areas where we would like to see significant improvement over the course of the year. In the Quality Account we lay out how we have worked towards achieving them and the evidence we have to show our progress so far.
The priorities for 2024/25 were:
- Outstanding Patient Experience: We will put patients at the core of our services, respecting their choice, decisions and voice whilst becoming a partner in the management of conditions.
- High Quality Care – Better by Design: We will support our patients to access timely, safe, and effective care with the aim of minimising patient harm or poor experience as a result.
- High Quality Care – Better by Design: We will minimise patient harm whilst experiencing care and treatment within NBT services.
- High Quality Care – Better by Design: We will demonstrate a proactive and positive culture of safety based on openness and honesty, in which concerns about safety are listened to, safety events are investigated and reported thoroughly, and lessons are learned to continually identify and embed good practices.
- High Quality Care – Better by Design: We will plan for the demographic changes in our local population and respond to health inequalities whilst investing in our community assets to deliver care.
