A thank you goes a long way and here at North Bristol NHS Trust we are always pleased to hear about your positive experiences.
Many concerns and complaints arise through simple misunderstandings. So if there are matters that trouble you, your family or your friends, we would ask that initially you make your feelings known as soon as possible to a member of staff.
At North Bristol NHS Trust we have a responsibility to be open and honest with our patients and service users. This applies to how we deliver our care and when something has or might have caused unintended harm.