Feedback
Feedback
During this challenging period we welcome and encourage our patients, families and friends to provide feedback of any sort, positive or negative through our Patient, Advice and Liaison Service (PALS).
Our PALS office is closed to visitors but you can still get in contact with us by emailing pals@nbt.nhs.uk or calling 0117 414 4569. Thank you.
Send a Thank You
A thank you goes a long way and we are always pleased to hear about your positive experiences.
Advice & Complaints
Many concerns and complaints arise through simple misunderstandings. So if there are matters that trouble you, your family or your friends, we would ask that initially you make your feelings known as soon as possible to a member of staff.
Duty of Candour
We have a responsibility to be open and honest with our patients and service users. This applies to how we deliver our care and when something has or might have caused unintended harm.
Friends & Family Test
We are committed to putting patients first and we continuously seek to improve the care and treatment we provide by listening and responding to what you have to say.