During this challenging period we welcome and encourage our patients, families and friends to provide feedback of any sort, positive or negative through our Patient, Advice and Liaison Service (PALS).
Our PALS office is closed to visitors but you can still get in contact with us by emailing firstname.lastname@example.org or calling 0117 414 4569. Thank you.
A thank you goes a long way and we are always pleased to hear about your positive experiences.
Many concerns and complaints arise through simple misunderstandings. So if there are matters that trouble you, your family or your friends, we would ask that initially you make your feelings known as soon as possible to a member of staff.
We have a responsibility to be open and honest with our patients and service users. This applies to how we deliver our care and when something has or might have caused unintended harm.