Exceptional healthcare, personally delivered

A thank you goes a long way and we are always pleased to hear about your positive experiences.

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Many concerns and complaints arise through simple misunderstandings. So if there are matters that trouble you, your family or your friends, we would ask that initially you make your feelings known as soon as possible to a member of staff.

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We have a responsibility to be open and honest with our patients and service users. This applies to how we deliver our care and when something has or might have caused unintended harm.

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The Friends & Family Test is a way of gathering your feedback about this experience and helping to drive improvement in our hospital services.

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Contact ACT

Advice & Complaints Team (ACT)
Beaufort House,
Beaufort Way,
Southmead Hospital,
Southmead,
Bristol BS10 5NB

Tel: 0117 414 4569
Tel: 0117 414 4568
Tel: 0117 414 4571
Fax: 0117 414 4572
Email: complaints@nbt.nhs.uk