At North Bristol NHS Trust we have a responsibility to be open and honest with our patients and service users. This applies to how we deliver our care and when something has or might have caused unintended harm.

We have produced guidance for our all staff on their Duty of Candour requirements. We have to:
- Recognise when an incident occurs that causes harm
- Notify the patient and other relevant people that an incident has occurred
- Apologise to the patient
- Support the patient further, as necessary
- Follow up with the patient as the investigation evolves
- Document discussions and all the steps taken
For more information on the Duty of Candour visit www.cqc.org.uk