Surveys and the Friend & Family Test

What is the Friends and Family Test?

When you leave the hospital you will be asked to answer the Friends and Family Test question. You’ll be asked to do this by text message, or by letter.

You do not have to respond to the question. But if you do, your feedback will provide us with valuable information to help us provide the best possible experience of care for future patients. Our staff can see the results at any time. The feedback you provide is shared with staff to either make improvements or to celebrate and share good practice. We also use the feedback to look at the organisation as a whole in comparison to other NHS organisations.

You can respond to the survey through the link below. Thank you for taking the time to do this, we really value your feedback.

https://ratemynhs.co.uk/entry/7409e3f1-bbec-4dae-b982-101fee88fc06

National feedback surveys