Surveys and the Friend & Family Test

What is the Friends and Family Test (FFT)?

When you leave the hospital you will be asked to answer the Friends and Family Test question. 

The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It's a quick and anonymous way to give your views after receiving NHS care or treatment.

For further information on the Friends and Family Test follow the link:

https://www.england.nhs.uk/fft/

What will I be asked?

You'll be asked: "Overall, how was your experience of our service?"

You can rank your answer from "very good" to "very poor". You'll have the opportunity to explain your score by adding comments, and you may also be asked some follow-up questions

How will I be contacted to complete the FFT?

You’ll be asked to do this by text message, by letter or a phone voice message.

If you do not want us to contact you to ask for your feedback you can tell us by contacting PALS on 0117 414 4569 or by emailing PALS@nbt.nhs.uk

North Bristol NHS Trust work with Healthcare Communications to collect FFT feedback. Our lawful basis for processing your data can be found in the Trust’s Privacy Policy. Please refer specifically to  Article 6 (e) & (f) of the General Data Protection Regulations which is relevant to this project.

Do I have to respond to the question?

You do not have to respond to the question. But if you do, your feedback will provide us with valuable information to help us provide the best possible experience of care for future patients. Our staff can see the results at any time. The feedback you provide is shared with staff to either make improvements or to celebrate and share good practice. We also use the feedback to look at the organisation as a whole in comparison to other NHS organisations.

Your answer will not be traced back to you, and your details will not be passed on to anyone. A friend or family member is welcome to answer the question if you're unable to.

You can respond to the survey through the link below. Thank you for taking the time to do this, we really value your feedback.

https://ratemynhs.co.uk/entry/7409e3f1-bbec-4dae-b982-101fee88fc06

National feedback surveys page