National Feedback Surveys

Urgent and Emergency Care Survey 2022

The 2022 Urgent and Emergency Care Survey is part of a national survey programme run by CQC to collect feedback on the experiences of patients using services across the country. The results contribute to CQC’s assessment of NHS performance as well as ongoing monitoring and inspections. The programme also provides valuable feedback for the Trust, which we then use to improve patient experience.

Between November 2022 and February 2023, questionnaires were sent out to a sample of patient who were patients in the Emergency Department in August and September 2022.

For each survey question, trusts receive a score on a scale from 0 to 10, with a score of 10 representing the best possible response and a score of zero the worst. Overall, NBT received a positive score of 7.6 for experience.

The survey shows the majority of our patients felt listened to (8.9), had confidence and trust in the doctors and nurses who treated them (8.8) and felt they were given enough privacy (9.1). The Trust also performed better than most other trusts in meeting the communication needs of our patients (7.4) and providing them with suitable food and drink while in the department (7.9).

A link to the full results is below.

National Cancer Patient Experience Survey

Feedback from people who have experienced cancer care and treatment at North Bristol Trust helps us to identify what is working well and what needs to be improved for future cancer patients.

Every year, NHS England runs a large survey, inviting a sample of people who have had cancer treatment in hospital to take part. This is called the National Cancer Patient Experience Survey and usually takes place between April and June.

The survey is carried out by an independent organisation who has been approved by NHS England. They will use your personal details to contact you . They will only use your details to carry out the survey. These details will be provided by us. Your information will be handled securely and confidentially. We will not publish any information which might identify you.

CQC National Adult Inpatient Survey 2022

The 2022 National Inpatient Survey is part of a national survey programme run by CQC to collect feedback on the experiences of patients using services across the country. The results contribute to CQC’s assessment of NHS performance as well as ongoing monitoring and inspections. The programme also provides valuable feedback for the Trust, which we then use to improve patient experience.

Questionnaires were sent out to a sample of patients who were an inpatient during November 2022 and our results can be accessed from September 2023.

A link to our results is below.

CQC National Maternity Survey 2023

We will be carrying out a survey to find out what women who have recently given birth think about their experiences of antenatal care, childbirth and postnatal care. This is part of a national programme to improve patients' experience of maternity care. Your feedback is important to us. This report is due to be published in November 2023.

• Taking part in the survey is voluntary and all answers are confidential
• If you are selected to take part, your contact details (name and postal address) will be used by researchers to carry out the survey.

A link to our previous results is below.

View our recent results here by selecting North Bristol NHS Trust from the options:

• Inpatient Survey 2022
• Maternity Survey 2021
• Urgent and Emergency Care Survey 2022