SWGLH Quality

The South West genomic Laboratory Hub is committed to providing a service of the highest quality.

Information on accreditation, quality assurance including turn around times,  user feedback and complaints procedures can be accessed below

Accreditation

 

Bristol Genetics Laboratory (BGL) and Exeter Genetics Laboratory (EGL) are UKAS accredited medical laboratories numbers 9307 and 8092. UKAS assesses against the International Standard for medical laboratories, BS EN ISO15189:2012. Further information on accreditation is available via the UKAS website.

Details of activities that are currently provided under the scope of accreditation can be found at:

  1. BGL Schedule of Accreditation

  2. EGL Schedule of Accreditation - link to follow

In certain circumstances laboratory tests will be performed outside the scope of accreditation. This may arise when new services are introduced, for which UKAS accreditation is yet to be awarded. Application for extension to the laboratory scope will be submitted, however, whilst accreditation is pending the test continues to be performed to the same rigorous internal quality control standards and protocols as accredited tests. It should be noted that elements of the Whole Genome Sequencing service are undertaken by an external provider and are, therefore, provided outside the laboratory’s UKAS scope of accreditation.Methods that are currently pending accreditation are as follows:

word table with text information

External Quality Assessment

The SWGLH participates in a comprehensive range EQA schemes provided by the following:

UKNEQAS / GenQA

EMQN

EuroMRD

Where a formal EQA scheme is not available, arrangements for an informal sample swap testing scheme are made with another accredited laboratory.

Turnaround Times

The SWGLH is working towards 90% compliance with national reporting time guidelines stated in the table below:

word table with text information SWGLH turn around times

 

 

User Feedback

As the SWGLH , we strive to fulfil the requirements of all our service users and conduct regular user surveys. We are always happy to receive comments and feedback from our service users, please use the contact details below . This drives continual improvement and ensures that our service meets the needs of both referrers and patients.

If you would like to provide feedback please email us mailto: nbn-tr.geneticsenquiries@nhs.net

Complaints

We would like to assure our service users that complaints are taken very seriously and are fully investigated. The SWGLH laboratories respond to complaints in line with their respective Trust complaints policies and procedures. Further information can be found via the links below:

NBT Complaints Procedure

EGL Complaints Procedure

This page was last updated 13/04/2022

SWGLH Quality

Whole Genome Sequence request need advice?

If you require further information regarding genomic testing please contact the laboratory

Tel:0117 4146168 or mailto:nbn-tr.bglexportscientist@nhs.net

If you require support for navigating the pathway including completion of paperwork please contact the Genomic Healthcare Practitioners

email rde-tr.swgenomicpractitioner@nhs.net