Volunteers from around the Trust are presented with Team of the Year Award for the Nursing Directorate.

Volunteer Services

Our volunteers make a unique and valuable contribution to patients, carers, relatives, visitors and staff at North Bristol NHS Trust. We appreciate and value every one of our volunteers and would like to thank them all for their continued passionate support and understanding, especially throughout the Covid-19 pandemic.

Patients are at the heart of everything we do, and Volunteer Services aims to enhance the patient experience and support staff by helping to create meaningful volunteer roles. We want our volunteers to have a personally rewarding experience, knowing they are making a real difference and feel valued for their important contribution.

Volunteer Recruitment Process

To ensure we are meeting best practice NHS volunteer recruitment standards our volunteer recruitment process includes several steps which could take around 2 months to complete. This includes:

  • the completion of an application form
  • an informal interview
  • two successful references
  • a Covid Vulnerability Risk Assessment
  • an Occupational Health check (if required)
  • obtaining a DBS check (if required)
  • Successful applicants will be required to complete our mandatory training programme which is currently accessible through our online training portal. There are up to 12 training modules which cover topics such as: Safeguarding, Health & Safety, Infection Control, Fire Safety, Data Security Awareness, and Introduction to Learning Disability and Autism.  

All volunteers will receive an induction and ongoing support for the department they are based.

These steps are important to ensure we are meeting our duty of care we have for our patients, staff, and volunteers. We will endeavour to support all volunteer applicants through this process, and we welcome feedback and reflections on your recruitment experience.

Current Opportunities

We are working hard to reintroduce and rebuild our volunteer roles throughout the Trust. The following volunteer roles are currently available for application:

Mealtime Companion

This role will support patient recovery through encouraging eating and drinking at mealtimes. The volunteer will prepare the patients mealtime area, ensuring things are within reach and spot ways to make mealtime easier for the patient. The volunteer will offer companionship during this important part of the patient experience.

Patient Befriender

This role will provide company and companionship to suitable patients, spending time with them on the wards, engaging in conversation or activities, with the support and supervision of the ward staff. The volunteer will enhance the patient experience and help to reduce feelings of isolation and loneliness.

Ward Support

This role aims to enhance the quality and comfort of the patient’s stay by offering complimentary patient support to improve the patient experience, under direct supervision from the qualified ward staff. Tasks will include accompanying the housekeeper on their meal round to follow up with patients to check they are happy with their food, passing on any queries, and helping with any ad-hoc incidental patient requests.


If you are interested in applying for either of these roles, please download and complete the attached application form and return it to: Volunteer.services@nbt.nhs.uk

If you are looking to volunteer in a role not listed, please email us with your area of interest and we can add you to a waiting list. Please note there is no guarantee that all departments at NBT will offer volunteering opportunities in the future.

If you are interested in becoming a Patient and Carer Partner, please find more information here:

Patient and Carer Partners | North Bristol NHS Trust (nbt.nhs.uk)

Thank you for your interest in volunteering with us.

Everyday Heroes

Here’s to the everyday heroes, the volunteers who do what they can to ease the suffering of others, and be of service to their fellow man.

May they know the true satisfaction that comes from helping others less fortunate than themselves, but no less their sisters and brothers.

May they feel the gratitude in our hearts for all the good that they’ve done. The appreciation that we all feel for them, is truly second to none.