Medial branch blocks

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What is a medial branch block? 

This procedure is for diagnosis only and is not for permanent pain relief. Your pain is likely to return a few hours after the procedure. 

Facet joints are found between each of the spinal bones and allow the spine to move. The medial branches are nerves that carry information, including pain, from the facet joints to the brain. 

Sometimes back pain arises from these joints. A medial branch block uses local anaesthetic to numb these small nerves. If the pain is coming from the joints the pain may be reduced for some hours following these injections. 

Following this procedure we can determine whether the facet joints are the cause of your pain. Depending on the results, your consultant may offer a longer-lasting treatment that could be done after your follow up call or visit. 

How do I prepare for the medial branch blocks? 

There is no preparation for this procedure. You can eat and drink on the day as normal. You are advised not to drive for that day.

Please tell us before attending for the procedure if you take any blood thinning medication such as: warfarin, clopidogrel, rivaroxaban, dipyridamole, dabigatran. Please note this list is not exhaustive.

What will happen during the procedure? 

You will be shown to a cubicle in one of the medi-rooms where you may be asked to change in to a gown, if you need assistance please ask. The nurse will ask you some questions and record your observations.

You will be taken to the room where your procedure will be performed under X-ray. The doctor will explain the procedure and ask you to sign a consent form. You will be asked to lie on your front on the X-ray trolley. The skin around the site of the injection will be cleaned and you will be given a local anaesthetic. The number of injections will depend on your symptoms. 

Will it hurt?

 You may have some discomfort during the procedure. If you feel uncomfortable, let the doctor or nurse know and they will try to make you more comfortable. 

How long will it take? 

You will be awake throughout the procedure, which lasts about 15 – 30 minutes. What happens after my injections? After your injections you will be taken back to the medi-room, where a nurse will check and record your observations. You will be able to have something to eat and drink and then you can go home. You will have a small dressing on the area that has been treated that you can take off later that day.

How will I feel after the injections? 

Remember that medial branch blocks are not a treatment. They are done to help us diagnose the source of your pain. Immediately after the injections you may feel less pain but it will probably return after a few hours. 

Are there any risks or side effects? 

Generally it is a very safe procedure but as with any treatment there are risks or side effects. 

The doctor will discuss these more fully with you before you sign your consent form. The procedure is performed under X-ray to confirm the needle is in the correct place. 

Female patients who are or may be pregnant should inform the department before attending their appointment. 

What should I look out for when I go home? 

Anyone having an injection is at risk of infection. This is very rare but some of the signs of infection include: 

  • Redness, swelling, and heat around the injection site.
  • Increased temperature.
  • Generally feeling unwell.

Increase in pain

  • It is not unusual for your pain to worsen temporarily, but it can also remain the same.
  • Take your painkillers as normal.
  • Apply heat/cold to the affected area.
  • Try to keep active.

Who should I contact if I have any concerns? 

If you have any concerns please contact the Pain Clinic on: 

0117 4147380 

Monday- Friday 9am - 5pm 

Please contact your GP at any other time.

How to contact us:

Pain Clinic
Gloucester House
Southmead Hospital
Westbury-on-Trym
Bristol
BS10 5NB

0117 4147361

PainClinicClinical@nbt.nhs.uk

© North Bristol NHS Trust. This edition published February 2024. Review due February 2027. NBT002592.

Spinal cord stimulator for pain relief

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Spinal cord stimulation may have been offered to you as a treatment for your pain. This page tells you about spinal cord stimulation, the procedures and the after care.

Spinal cord stimulation

Spinal cord stimulation works by sending small electrical impulses to your spinal cord. An electrode is placed over the spinal cord and is powered by a battery which is implanted in the buttock or abdomen. Stimulation helps to block the pain signals travelling to the brain. It may feel like a tingling sensation which may help reduce your pain. Or you may not feel any tingling sensation. The amount your pain that may be reduced varies from person to person.

Stage one: trial stimulation

To establish if spinal cord stimulation may give you pain relief you will have a trial period of stimulation.

This involves an electrode being inserted under local anaesthetic over your spinal cord. The procedure is performed with you awake as we need you to be able to tell us in which areas you are experiencing the stimulation and whether or not they are in the area of your pain.

You will be required to lie face down. This may be from one to two hours. You will have a needle placed in the back of your hand through which you will be given a dose of antibiotics. A needle will be placed in your back and a fine wire is threaded up through this needle. You may experience pain in your back/neck or leg/arm during the passage of this wire. When this has reached a suitable position as judged by the image on an X-ray screen, you may be tested with a trial stimulation.

We will keep you as comfortable as possible. The procedure can feel uncomfortable but in rare circumstances it can be quite painful when the electrode is introduced and may leave you uncomfortable for a time after the procedure.

When a suitable position for the electrode has been achieved, the wire is then brought out through the skin and attached to your back with a stitch.

When we have moved you onto a trolley we will attach the lead to a temporary battery and give you a remote control type device to trial the stimulation. We like you to have a trial of about 5-10 days. This is best done at home where you can continue the activities that may make your pain worse. You should keep the stimulator on whilst you are in pain. There is no limit to the length of time the stimulator can be on. If you live locally you will be able to go home later on the day of your procedure. If you live a distance away then you will need to stay overnight.

You will return to the Pain Clinic for us to remove the lead and to determine whether or not the pain is relieved at all.

During your trial

You will need to remain lying down on the trolley or bed for 1 to 2 hours and gently mobilise for the rest of the day.

You should try to move around, getting back to your normality while being careful not to do too much in case the lead moves the next day and for the remainder of the trial. 

Ongoing

The injection site may be sore once the local anaesthetic has worn off. You can take painkillers for this.

  • The dressings should be kept dry and intact. 
  • Your activities need to be restricted to avoid the lead moving.
  • Do not raise your arms above your head.
  • Do not twist, bend or stretch at the waist. 
  • Do not lift heavy items.
  • Avoid sitting for long periods of time or driving a car.
  • Be careful not to catch the lead, make sure it is tucked inside your clothes and secured well to your body.

Stimulation 

If you are feeling  tingling this may increase when you bend back or when you lie down or sit. (Decrease the stimulation by lowering the amplitude). Stimulation may decrease when you stand up. (Increase the stimulation by increasing the amplitude). If the stimulation is uncomfortable at any time turn the stimulator off.

If you are at home for the trial and experience any of the following you should go to your nearest Accident and Emergency Department, or GP who will contact the Neurosurgical team:

  • Increasing severe pain in the back or neck.
  • New pain/weakness/numbness in the legs or arms.
  • Feeling unwell/flu-like symptoms/high temperature.

Stage two: permanent system

If the trial was a success then you will go on to have a full implant of the system. This may be performed under general anaesthetic/sedation or local anaesthetic. A small incision will be made in your back and the electrode will be implanted against your spinal cord. The connecting wire will be placed under the skin and attached to a battery. You will have a further incision in your skin either in your buttock or your abdomen to place the battery.

The stimulator is programmed post operatively and you will be able to go home the following day. The stimulation may not be as good immediately after this stage as when the temporary wire was in place but stimulation should improve over the next few weeks as healing takes place. The sutures or clips will be removed by the practice nurse 7 to 10 days after the operation.

Complications

As with all surgery there are a number of potential complications, some of which are fairly common:

  • Infection. Approximately 5% of cases. This would require the system being removed.
  • Bleeding.
  • Failure to relieve pain or increase in pain.
  • No stimulation or intermittent stimulation.
  • Headache.
  • Allergic reaction.
  • Stimulation in the wrong area.
  • Stimulation failure.
  • Nerve damage - rare.
  • Paralysis. This is very rare.

Following your implant of a spinal cord stimulator

You will remain in bed until the day following surgery and then start to gently mobilise. The Nurse Specialist or company technician will programme your stimulator and show you how to use your hand held programmer.  

You can use your programmer to:

  • Turn your generator on and off.
  • Increase and decrease the voltage within the 
    boundaries set.

The hand held programmers are expensive. We therefore advise that you have it insured. Please inform us if you have any problems with your programmer. 

What can I expect when I initially go home?

You may feel tired for about 2 to 4 weeks after the implant but it is important to build up you physical strength if possible by walking for brief periods of time each day.

You must tell your GP and Nurse Specialist if you notice any of the following, which may indicate an infection that needs treatment:

  • Any leakage from either wound. This may be brown, green or clear.
  • Redness or any swelling/pain at the wound site.
  • Any raised temperature.

For 4 to 6 weeks after implant it is important to avoid the following activities to prevent the lead from moving:

  • Avoid putting your arms above your head.
  • Try to avoid bending and twisting and lifting heavy weights.
  • Do not sit for too long in a chair.
  • Avoid driving for at least 2 weeks.
  • Do not operate motor vehicles, power tools or equipment while your stimulator is on. Turn the stimulator off to reduce safety risks associated with sudden sensation changes. 
  • Continue to take your normal pain medication for the first 6 weeks.  

General advice

  • Advice should be sought regarding Magnetic Resonance Imaging (MRI) as it can cause harm to you and the generator.
  • Diagnostic ultrasound is allowed but therapeutic ultrasound is not.
  • If you need further surgery you must tell the surgeon that you need BIPOLAR diathermy.
  • Stimulators may activate airport detectors and anti-theft devices in shops. These along with strong magnets can turn the generator off.
  • It is important to carry your identity card and programmer with you at all times.

Who will be responsible for my care?

After your permanent spinal cord stimulator has been implanted, you will not receive a routine follow-up in the joint pain neurosurgery clinic with Dr Love-Jones or Mr Williams. A phone follow up with the specialist nurses will be arranged and if any reprogramming is required this will be done by the Nurse specialists or company representatives. If you have a problem with your stimulator or you think it is not working properly then you can contact the Pain Clinic nurses on 0117 414 7379 and arrangements for assessment will be made.

If your GP would like any information you can give them the relevant contact details.

Contact details:

Nurse specialists  0117 414 7379

Mr Williams’ secretary 0117 414 6706

Dr Love-Jones’ secretary 0117 414 7364

It is very important that you inform us if you are taking any of the following anticoagulation/ blood thinning drugs before your procedure. These may include: warfarin, clexane, clopidogrel, rivaroxaban, dipyridamol, dabigatran.
Please note that this list is not exhaustive.

References

www.medtronic.co.uk
www.Bostonscientific.com
www.nice.org.uk
www.nevro.com 
www.abbott.co.uk
www.polarmedical.co.uk
NHS Constitution. Information on your rights and responsibilities. Available at: 
www.gov.uk/government/publications/the-nhs-constitution-for-england

© North Bristol NHS Trust. This edition published March 2024. Review due March 2027. NBT002348.

Acupuncture for pain relief

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Clinicians in the West have used acupuncture since the 1970s. They believe that acupuncture helps reduce pain by stimulating the brain to release the body’s natural pain killers called endorphins and encephalins, which can reduce pain and inflammation.

Acupuncture appears to be effective in a wide range of painful conditions for example neck, arm, back and leg pain. It has been successfully used to treat headaches, migraines, trapped nerves and various kinds of rheumatic, arthritic and muscular pain.

Some people however may not feel any benefit.

Treatment

  • Your consultant has recommended that you receive a course of acupuncture, a nurse specialist will perform the treatment.
  • The needles used are sterile and disposable and are left in situ for approximately 20 minutes (except for the first time they are left in situ for 10 minutes to assess your response).
  • The acupuncture needles may cause a mild temporary discomfort on insertion and you may experience an ache or tingling whilst the needles are in situ. If you experience any pain during your treatment please notify the nurses.

Possible side effects

These are rare but may include:

  • Drowsiness/fatigue.
  • Increased pain (usually temporary).
  • Faint/light headed.
  • Mild sickness.
  • Needle site bleed/bruise.

Possible benefits

Acupuncture is not a cure, but can help relieve your pain. It can:

  • Decrease the pain after 3/4 sessions.
  • Decrease the amount of painkillers you need to take.
  • Improve sleep.
  • Increase your sense of wellbeing, daily activities and mobility.

You will be asked at your first appointment if you:

  • Take any blood thinning medication such as: Warfarin, Clopidogrel, Rivaroxaban, Dipyridamole, Dabigatran…. please note this list is not exhaustive.
  • Are diabetic.
  • Suffer with epilepsy.
  • Are pregnant.
  • Suffer with allergies.
  • Have a pace maker.

Risks

  • Pneumothorax. Very rarely. 10 in 200,000.
  • Increased pain.
  • Infection.

Please note if you fail to attend your first appointment without notifying the number on this leaflet, your course will be cancelled.

If you are unable to attend two or more sessions, your course will be cancelled.

For further help

If you have any other worries or questions about your acupuncture, please discuss them with your practitioner.

References

BMAS (British Medical Acupuncture Society)
www.medical-acupuncture.co.uk

If you or the individual you are caring for need support reading this leaflet please ask a member of staff for advice.

How to contact us:

Pain Clinic
Gloucester House
Southmead Hospital
Westbury-on-Trym
Bristol
BS10 5NB

Telephone: 0117 4147361

Email: PainClinicClinical@nbt.nhs.uk

© North Bristol NHS Trust. This edition published February 2024. Review due February 2027. NBT002108. 

Criteria for genetic testing of BRCA 1, BRCA 2, PALB2, ATM and CHEK2

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The Plastic Breast Reconstruction and Breast Care specialist nurses (CNS) run the BRCA 1, BRCA 2, PALB2, ATM and CHEK2 genetic testing service on a Friday afternoon from 1:30pm to 5:00pm at Gate 24, Level 1, Brunel building, Southmead Hospital.

This clinic is specifically for patients who have been newly diagnosed with breast cancer and have met one or more of the following criteria.

Eligibility criteria for BRCA1/2, PALB2, ATM and CHEK2 mainstream testing are:

  • Breast cancer (age < 40 years)
  • Diagnosed with breast cancer in both breasts under the age of <50
  • Triple negative breast cancer under the age of <60 years
  • Have been diagnosed with both breast and ovarian cancer at any age.
  • Breast cancer <45 years and a first-degree relative with breast cancer <45 years
  • Ashkenazi Jewish ancestry and breast cancer at any age
  • Non-mucinous ovarian cancer (including fallopian tube or peritoneal cancer) at any age
  • Male breast cancer any age
  • Pathology-adjusted Manchester score ≥15 or BOADICEA/CanRisk score above ≥ 10%

This is appointment may take up to an hour. This will involve counselling to open discussions on genetic testing, the implications of results and passing information to relatives plus consenting before having genetic testing. During this consultation please do ask any questions.

Once you are happy to continue with the genetic testing, two blood samples will been taken from one for your arms.

Why are two blood samples taken for testing?

  1. The first blood sample will identify if you have a genetic mutation for BRCA1/BRCA 2/PALB2/ATM /CHEK2 breast cancer.
  2. The second blood sample will be stored in a laboratory for testing in the future if any new gene tests become available or new genes found for cancer. Therefore, you will be contacted before any further testing is carried out. Hence, part of your blood sample may be used in developing and standardising genetic tests. This would be used anonymously in research.

The result can take up to 6 weeks to be completed.

Once your results are available, your breast surgeon will be able to discuss your treatment plan with you.

We also offer a phone consultation for patients to answer any concerns before and after your genetic testing. If you have any issues please do call the nurses.

How to contact us:

Gates 24A
Brunel building
Southmead Hospital
Westbury-on-trym
Bristol
BS10 5NB

Plastic Breast Reconstruction team: 0117 44 48 7000

Breast Care team: 0117 414 7018

Email: PlasticSurgeryBreastReconstructionTeam@nbt.nhs.uk or BreastCNS@nbt.nhs.uk

If you or the individual you are caring for need support reading this leaflet please ask a member of staff for advice.

© North Bristol NHS Trust. This edition published March 2023. Review due March 2026. NBT003404

Clinical Allergy - Information for Patients

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General information

Allergy UK is an organisation that has produced useful information for patients with allergies. Anaphylaxis Campaign is another very useful source of information.

New patients need be referred by their GP to be reviewed by our service. If after referral, you feel that your condition has changed or your case has become more urgent, please discuss with your GP. 

For appointment enquiries from patients who are already under our service please contact central appointments on 0300 555 0103. Existing patients should only contact our department at 0117 4143456 if they feel their allergy problem requires urgent attention.

COVID-19/ Coronavirus

Our services will flex according to the situation in the hospital and consultations may be performed by telephone or video call. We know that some patients will have seen delays in their treatment as a result of the impact of COVID-19 on our services, and we would like to apologise for any inconvenience caused.

Please access the government coronavirus website for general information and recommendations on coronavirus.

 

Last updated: 02/11/2022

 

Clinical Allergy

A guide to services in South Gloucestershire

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About this information 

This leaflet is one of several guides to help people with disabilities and carers in South Gloucestershire find useful information.

The Occupational Therapy Team have made this guide to show you the support services available in your area. We do our best to keep the information up to date, but things can change. If you spot something that needs updating, please let us know.

You can use this guide for general help, but it might not have every service you need. No liability can be accepted for loss, damage, or injury arising out of any contract made by a private individual with any of the organisations listed.

Useful numbers

Southmead Hospital

Phone: 0117 950 5050

North Bristol NHS Trust Outpatient Appointments

Phone: 0300 555 0103

South Gloucestershire Council Adult Social Care

Phone: 01454 868 007

If you need help with daily tasks like washing, dressing, eating, or moving around your home, this team can guide you to Social Services or a Community Occupational Therapist if needed.

Sirona Care and Health

Phone: 0300 125 6789
Email: sirch.southglosspa@nhs.net

Sirona provides community health and rehabilitation services. You will need to be referred by a healthcare professional.

Medequip

Phone: 0330 053 3655
Email: bnssg@medequip-uk.com

Medequip collect mobility aids and adaptions that you no longer need (if they were provided by the Occupational Therapist or Physiotherapist). Or you can return equipment to a big blue bin outside the main entrance to the Brunel building, Southmead Hospital. The Move Maker volunteers can help you find them.

Southern Brooks

Southern Brooks supports South Gloucestershire residents returning home as part of the Going Home From Hospital service. They can connect you to a wide range of services in your community. A member of the team will visit you and help identify your goals to ensure a smooth discharge.

They can help you get support with:

  • Housing.
  • Financial support.
  • Safety and security - key safes and pendant alarms.
  • Carers support.
  • Local activities.

For more information and to make an online referral Welcome Home – Southern Brooks Community Partnerships

British Red Cross

Phone: 01235 552 665
Website: The British Red Cross | Worldwide Humanitarian Charity
Email: HealthandCareSouthciAdmin@redcross.org.uk

The Red Cross can provide short-term services for people who live alone, or whose family and friends are not able to assist. Services include help with everyday tasks such picking up prescriptions or shopping, or with transport for essential healthcare journeys following a hospital discharge/illness. Call them directly for more information.

Volunteers in South Gloucestershire

There are volunteer groups throughout the South Gloucestershire area which can help with activities such as shopping for groceries, collecting prescriptions, phone chats, or dog walking. Some groups may be able to assist with activities such as changing a light bulb or hanging pictures.

Shopping and prescription support

If you cannot get to the shops for food/groceries or to the chemist then there are several options for support.

Phone shopping services

There are companies who can take your shopping order over the phone and deliver it to your door. Payment is normally by debit or credit card over the phone. Contact your local retailer directly to find out if they offer this service.

Online shopping services

Many supermarkets offer online home delivery for shopping/ groceries. There is often a delivery charge and a minimum spend. Payment is by debit or credit card. Check out supermarket websites for more information. 

In addition to supermarket chains, there are also stand-alone grocery delivery services, such as Milk and More, which deliver direct from selected suppliers.

Website: Milk Delivery Near Me | Fresh Milk Delivered | Milk & More
Phone: 0345 606 3606

Chemists

Many local chemists can deliver prescriptions to your home. Speak to your chemist about this. There may be a charge.

Getting to your local supermarket, shopping centre, or chemist

Community Transport services help people with limited mobility to travel door-to-door for shopping trips, medical appointments, and days out. Please see below for details of community transport in your area:

Four Towns and Vale Link Community Transport

Provides transport for the following areas: Almondsbury, Alveston, Aust, Bradley Stoke, Charfield, Cromhall, Falfield, Filton, Frampton Cotterell, Hallen, Hill, Oldbury on Severn, Olveston, Patchway, Pilning, Severn Beach, Rockhampton, Stoke Gifford, Thornbury, Tortworth, Tytherington and Winterbourne.

Phone: 01454 250 500 or 01454 250 510
Email: info@4tvl.org.uk

Green Community Travel

For residents of the Yate area – (includes a list of outings on the Facebook page)

Phone: 01454 228 706
Ring and ride service: 0845 241 0985
Website: Home - Green Community Travel
Email: admin@greencommunitytravel.co.uk

Hawkesbury Voluntary Transport

For residents of the Hawkesbury Parish area.

Enquiries and registration: 01454 238 788
Bookings (coordinator answerphone): 0797 206 5665

Kingswood Community Transport

For residents of the Kingswood area

Phone: 0117 9616 016
Website: Kingswood Community Transport | Transport for the Community
Email: info@kingswoodct.org.uk

Meal provision

Meals on Wheels

Website: Request community meals | BETA - South Gloucestershire Council
Phone: 01454 865 996 (Monday – Friday, 08.30 – 14:30)
Email: meals.community@southglos.gov.uk

South Gloucestershire Council community meals or ‘meals on wheels’ is run every day of the year for anyone unable to cook themselves. They prepare fresh hot meals each morning which can be delivered to you (priced per meal which includes a pudding). A light supper can also be provided.

The delivery driver will also check that you are safe and well. If the driver has any concerns about you, for example if you do not answer the door when they call, they will contact someone to check and make sure you are safe like a family member or neighbour, doctor, or emergency services.

The service is flexible, you can choose the days you have meals from them. Call the community meals team to place your order. All meals are paid for by direct debit and the community meals team can help you with any paperwork.

Frozen ready meals delivered to your door

Many companies can deliver meals to you. You can call or place orders online with a credit or debit card, but some companies allow you to pay the driver with cash. There is a wide range of foods available for different diets such as vegetarian or pureed meals.

The meals can usually be heated in the oven or a microwave and come with full instructions. If you find the instructions difficult to read, your delivery driver can re-label your meals to make this easier to understand.

Oakhouse Foods

Website: Ready Meals | Home Delivered Meals and Desserts | Oakhouse Foods
Phone: 0333 370 6700

Meals must be stored in a freezer.

Parsley Box – minimum order value

Website: Parsley Box | Homepage
Phone: 0131 326 0131

Meals do not need fridge or freezer storage.

Delivery to front door only.

Wiltshire Farm Foods

Website: www.wiltshirefarmfoods.com
Phone: 0800 0773 100

Meals must be stored in a freezer.

Home adaptations and repairs

Celestine Home Adaptations Centre

Phone: 01454 868126
Email: psechousing@southglos.gov.uk

South Gloucestershire Council have adapted a house in Yate called the Celestine Home Adaptations Centre, where you can view and trial equipment and adaptations in a home setting. Their team can help you find the best aids for you, and advise where you can get them (if not provided by the NHS).

You can be referred by a health professional or call directly and make an appointment for free.

Aids and adaptations include:

  • Stair lifts.
  • Automatic toilets.
  • High/low kitchen units
  • Telecare.
  • Level access showers.
  • Steps, ramps, and door entry systems.

The HandyVan Service

Phone: 01454 863 857
Website: HandyVan service | BETA - South Gloucestershire Council
Email: handyvan@southglos.gov.uk

The HandyVan services are available to all residents of South Gloucestershire with discounts for people over 60 and/or registered disabled. You can self-refer or be referred by a healthcare professional.

Services offered:

  • Plumbing repairs and maintenance.
  • Carpentry – stair rail fitting.
  • Painting and decorating; tiling and grouting.
  • Curtain poles and blinds.
  • Shelves and flat pack furniture building.
  • Minor electrical work.
  • Window and door repairs; security checks.

We Care Home Improvements

Phone: 0300 323 0700
Website: We Care Home Improvements
Email: info@wecr.org.uk

In South Gloucestershire We Care provide a chargeable handyman and home adaptation service. These services include:

  • Installing grab rails.
  • Supplying and fitting a keysafe.
  • Fixing a leaky toilet.
  • Repairing window handles.
  • Gutter clearing.
  • Fixing taps.
  • Basic gardening.
  • Bathroom and kitchen adaptations.
  • ‘Making space’ service with peer support group.
  • Home Independence Centre (by appointment only).

Equipment hire and purchase

Several shops in the area sell or hire aids and equipment to increase independence around the home. These may be available second hand.

If you are unsure what you need, speak to your Occupational Therapist.

British Red Cross Wheelchair Hire

Phone: 0300 456 1914
Email: wheelchaircollections@redcross.org.uk

Bush Health Care – Yate Shopping Centre

Phone: 01454 506 001
Website: Bush Healthcare Mobility Products, Stairlifts, Bathrooms, Scooters, Wheelchairs
Email: yate@bushhealthcare.co.uk

Sell a selection of small and large aids for independence, beds and chairs, mobility aids, scooters, and wheelchairs.

Elite Mobility – Staple Hill

Phone: 0117 956 9955 
Freephone 0800 169 5910
Website: Free Mobility Home Demonstrations Across the UK | Elite Mobility Bristol

Sell new and secondhand equipment including beds, chairs, stairlifts, alongside mobility aids, scooters, and wheelchairs for sale or hire.

Marks Mobility - Henbury

Phone: 0117 9155 253 or 07875 499 960
Website: marksmobility - Home

Sell a wide variety of daily living aids, mobility aids, scooters, wheelchairs and stairlifts.

Pearce Brothers Mobility – Yate

Phone: 0800 5420 210 or 01454 323 147
Website: Mobility Equipment for all your needs - Pearce Bros Mobility

Sell and hire a variety of daily-living aids, mobility aids, scooters, powerchairs, wheelchairs, beds, chairs, and stair lifts.

ShopMobility – Yate shopping centre

Phone: 01454 868 718 or 07999 574 474
Website: Shopmobility Yate - MyYate

Short and long-term hire of mobility aids, wheelchairs, and scooters. Book in advance. Scooter or wheelchair is delivered to you at Yate shopping centre. Membership scheme available or pay per booking.

Secondhand furniture shops

You may have been advised that you need alternative furniture to manage at home, and secondhand furniture shops may have what you need. You will need to visit the shops to see what they currently have available.

British Heart Foundation

Website: Buy furniture and items for your home | BHF - 
Phone: 0117 321 5023
Shop: 

  • Kingswood, Bristol, BS15 8LE
  • Horsefair, Bristol, BS1 3J

Odds and Todds

Website: www.oddsandtoddsbristol.co.uk
Shop: Hanham, Bristol, BS15 8PR
Phone: 0117 961 2166

You may have been advised that you need alternative furniture to manage at home, and secondhand furniture shops may have what you need. You will need to visit the shops to see what they currently have available.

Home safety

Warm and Well

Phone: 0800 500 3076
Website: Warm and Well | a fitter home for a healthy future

Free energy-efficiency advice to help you stay warmer and healthier in your home. Advice ranges from simple changes, to helping you access grants for insulation or providing information about renewable technologies. They can help you reduce your energy bills, switch your energy tariff or supplier, or find local installers and tradespeople. They may be able to offer you a free home energy visit.

Avon Fire and Rescue Home Safety Checks

Phone: 0117 926 2061
Website: Home fire safety - Avon Fire and Rescue Service

They offer a free pre-arranged visit to your home to do a fire safety assessment and give you advice on how to stay safe from fire (for example what to do in the event of a fire, planning an escape route), cooking, and electrical safety.

They fit smoke alarms and replace faulty ones free of charge. They can offer additional fire safety equipment or referral to other organisations for further support.

Those who are eligible:

  • Aged 65 years or over.
  • Have sight and/or hearing loss.
  • Have mobility concerns.
  • Have mental health concerns.
  • Have memory concerns.
  • Are unable to escape unaided if there is a fire.
  • Are a family with children under the age of 5.

Southern Brooks

A member of the team will visit you and help you identify their goals, and connect you to services in your community. They support people aged 50 and over to get back on their feet following hospital discharge, feel more confident and live independently. For more information and to make an online referral: Welcome Home – Southern Brooks Community Partnerships

Services the can direct you to include:

  • Housing.
  • Financial support.
  • Safety and security - keysafes and pendant alarms.
  • Carers support.
  • Local activities.

Priority Services Register

If you are vulnerable or disabled and living at home, you may be able to join your energy supplier’s Priority Service register – contact your supplier to see if you are eligible. Being on the register ensures you get:

  • Advance notice of planned power cuts.
  • Priority support in an emergency.
  • Access to the Identification Scheme. This is to reassure you that callers, for example meter readers, are genuine.
  • Priority support when calling your network operator
  • Access to the Nominee Scheme. Customers can ask their supplier to send communications (such as account statements or bills) to someone you have nominated, instead of you.
  • Prepayment meter support.
  • Meter reading services at appropriate intervals.
  • Account and bill information in an accessible format, for example in larger print or braille.

Cognitive services – wellbeing support

Being well is not just about physical health - we all need support and companionship, especially after being unwell. There are various organisations which can support you:

Well Aware

Phone: 0808 808 5252
Website: wellaware.org.uk

Well Aware provides information on a wide range of organisations, support groups, community groups, events and activities that can help improve your health and wellbeing. If you do not have access to the internet, give them a call and an advisor will search the database and send you the information. This is a free service.

One You

Phone: 01454 865 337
Website: Home | One You South Gloucestershire

Helps residents aged 18 years and over improve their health and wellbeing. You can refer yourself by phone or by completing an online form.

VitaMinds

Phone: 0333 200 1893
Website: Vita Health Group - NHS, Corporate & Private Health Services

VitaMinds offers a free, confidential service on behalf of the NHS. They provide various psychological therapies for conditions such as depression, anxiety, sleep disorders, and post-traumatic stress disorder. Support is face-to-face, by phone, online, or in a group setting. You can refer yourself by giving them a call or by filling in the online form.

Befriending

This is where a volunteer can either visit or give you a regular call to offer support, company, and conversation. It especially helps people who are feeling isolated and lonely. There is not normally a charge for this service.

Age UK

Phone: 01454 411 707
Website: Age UK South GLoucestershire Our Services
Email: befriending@ageuksouthglos.org.uk

Memory Services

If you have noticed your memory getting worse, then please contact your GP for appropriate follow-up and support. If this is affecting how you are coping at home, please contact Adult Social Care for a free Occupational Therapy assessment.

If you already have a diagnosis, then these services opposite may useful:

South Gloucestershire Memory/Dementia Cafes

These provide a friendly and supportive environment for people living with Dementia, and their carers. The cafes are run throughout the South Gloucestershire area and provide an opportunity to socialise in a relaxed environment and to take part in activities. They can also provide practical support and information. For details about your local memory cafe contact the Alzheimer’s society.

Alzheimer’s Society

Phone: 0117 961 0693 or 0333 150 3456
Website: Find support near you | Alzheimer's Society
Email: southgloucestershire@alzheimers.org.uk

Provide support and information to people with Dementia, and their carers, including:

  • Carer support groups.
  • Art groups.
  • Social activity groups.
  • Singing for the Brain.

Information for carers

A carer is someone who provides support to family or friends who could not manage without this help. Carers also need to look after themselves, and there are some organisations in South Gloucestershire which can provide advice and support for you.

Carers’ Support Centre

Phone: 0117 965 2200
Website: Carers Support Bristol and South Gloucestershire

This charity offers a range of free services for carers in South Gloucestershire: a confidential advice line, one-to-one casework support, benefit application support, carers’ groups, activities for carers to take time out, regular breaks (sitting service), training courses, and the carer’s ‘Emergency Card’ (to alert other people about the person you care for if you become unwell).

Swan Advocacy

Phone: 0333 447928
Website: Home - South West Advocacy Network
Email: reception@swanadvocacy.org.uk

Swan advocacy offers a free independent advocacy service for residents of the South Gloucestershire area. They provide support for many areas including guidance through the care assessment process.

Please ask the Occupational Therapy team if you would like further advice or support.

© North Bristol NHS Trust. This edition published April 2025. Review due April 2028. NBT003349.

It's okay to ask

Illustration of 3 clinicians wearing blue scrubs with stethoscopes around necks

Find out about shared decision making at NBT. 

Support your local hospital charity

Southmead Hospital Charity logo

See the impact we make across our hospitals and how you can be a part of it. 

Contact Occupational Therapy

Outpatients
Gate 24, Level 1
Brunel building
Southmead Hosptial
Southmead Road
Bristol, BS10 5NB

Appointment enquiries
Gate 10, Level 6,
Brunel building

OT Outpatient appointments phone: 0300 5550 103
OT Inpatient services phone: 0117 4141 272

A guide to services in North Somerset

Regular Off Off

About this information 

This leaflet is one of several guides to help people with disabilities and carers in North Somerset find useful information.

The Occupational Therapy Team have made this guide to show you the support services available in your area. We do our best to keep the information up to date, but things can change. If you spot something that needs updating, please let us know.

You can use this guide for general help, but it might not have every service you need. No liability can be accepted for loss, damage, or injury arising out of any contract made by a private individual with any of the organisations listed.

Useful numbers

Southmead Hospital

Phone: 0117 950 5050

Southmead Outpatients Appointments Number

Phone: 0300 555 0103

Care Connect

Phone: 01275 888 801
Email: care.connect@n-somerset.gov.uk

Care Connect is a service from North Somerset Council. They give advice and guide people to the right support you may need at home. 

Sirona Care and Health

Phone: 0300 125 6789
Email: sirch.northsomersetspa@nhs.net

Sirona provides community health and rehabilitation services. You will need to be referred to them by a healthcare professional.

Medequip

Phone: 0330 053 3655
Email: bnssg@medequip-uk.com

Medequip collect mobility aids and adaptions that you no longer need (if they were provided by the Occupational Therapist or Physiotherapist). Or you can return equipment to a big blue bin outside the main entrance to the Brunel building, Southmead Hospital. The Move Maker volunteers can help you find them. 

Going Home from Hospital service

Phone: 01934 636 363 extension 3193
Email: hospitalteam@alliancehomes.org.uk

This free service helps with housing support for anyone over 18 living within North Somerset, no matter your housing situation.

They can guide you to support for things like key safes and emergency alarms, checking your benefits, housing support, reducing isolation, and helping unpaid carers. They also help with access to services such as social care, meal services, and other home help support.

Shopping and prescription support

If you cannot get to the shops for food/groceries or to the chemist then there are several options for support. 

Phone shopping services

There are companies who can take your shopping order over the phone and deliver it to your door. Payment is normally by debit or credit card over the phone. Contact your local retailer directly to find out if they offer this service.

Online shopping services

Many supermarkets offer online home delivery for shopping/ groceries. There is often a delivery charge and a minimum spend. Payment is by debit or credit card. Check out supermarket websites for more information.

As well as supermarket chains, there are also stand-alone grocery delivery services, such as Milk and More, which deliver direct from selected suppliers.

Phone: 0345 606 3606
Website: Milk Delivery Near Me | Fresh Milk Delivered | Milk & More

Chemists

Many local chemists can deliver prescriptions to your home. Speak to your chemist about this. There may be a charge. 

Getting to your local supermarket, shopping centre, or chemist

Community Transport services help people with limited mobility to travel door-to-door for shopping trips, medical appointments, and days out. Please see below for details of community transport in your area:

Chew Valley Community Transport

Volunteer drivers take passengers to medical appointments including GP, dentist, optician, and hospitals. Passenger pick up areas covered: All of the Chew Valley including Dundry, Blagdon, Winford, Felton, and Regil Transport to North Somerset areas, BANES and Bristol.

Phone: 01275 333 430

Congresbury Community Transport

For residents of Congresbury and the surrounding area.

Phone: 01934 257 247

Nailsea and District Community Transport

For residents of Nailsea, Clevedon, Portishead, Gordano, Felton, Yatton, Long Ashton, and the surrounding areas. Dial-a-ride annual membership scheme, minibus hire, trips, and outings.

Phone: 01275 855 552
Website: ndct.co.uk 
Email: office@ndct.co.uk

Weston and District Community Transport

For residents of Weston-Super-Mare and the surrounding areas. Dial-a-ride annual membership scheme, ‘Weston Wheels’ for medical appointments (01934 629 657), shuttle bus service.

Phone: 01934 644 373 (for bookings) 01934 611 955 (enquiries)
Website: Homepage - Weston & District Community Transport
Email: bookings@wdct.co.uk

British Red Cross

The Red Cross can provide short-term services for people who live alone, or whose family and friends are not able to assist. Services include help with everyday tasks such as picking up prescriptions or shopping. You will need to call directly to discuss how they can help you.

Phone: 0117 301 2601
Website: The British Red Cross | Worldwide Humanitarian Charity
Email: FirstCallBristol@redcross.org.uk

NHS Responders service

NHS Responders in your area may be able to assist with shopping, medication delivery, community access and welfare checks over the phone.

Phone: 0808 1963 646

Meal provision

Community Meals – North Somerset Council

Phone: 01275 882 155
Email: community.meals@n-somerset.gov.uk

NSC Community Meals deliver hot meals to people who have difficulty preparing food. This can be short or long term. They will also check you are well when delivering the food.

Orchard Care Meals on Wheels

Website: Meals on Wheels in North Somerset | Orchard Care
Phone: 01934 622 539 (Pine Lodge Care Home, Weston-super-Mare)

Orchard Care provides a service in Weston-super-Mare. They deliver freshly cooked meals to your home. These meals are prepared daily in the professional kitchens of their local care home. The staff will also check you are well when they deliver the meals and can help with lunchtime medication. There is a charge for these meals and they can be reheated. 

Frozen ready meals delivered to your door

Many companies can deliver meals to you. You can call or place orders online with a credit or debit card, but some companies allow you to pay the driver with cash. There is a wide range of foods available for different diets such as vegetarian or pureed meals. 

The meals can usually be heated in the oven or a microwave and come with full instructions. If you find the instructions difficult to read, your delivery driver can re-label your meals to make this easier to understand. 

Oakhouse Foods

Website: Ready Meals | Home Delivered Meals and Desserts | Oakhouse Foods
Phone: 0333 370 6700

Meals must be stored in a freezer.

Parsley Box – minimum order value

Website: Parsley Box | Homepage
Phone: 0131 326 0131

Meals do not need fridge or freezer storage. Delivery to front door only.

Wiltshire Farm Foods

Website: Ready Meals Delivered - Wiltshire Farm Foods
Phone: 01275 371 993

Meals must be stored in a freezer.

Home adaptions and repairs

Home adaptations and equipment can help you to:

  • Enter and leave your home.
  • Wash, bathe and use the toilet.
  • Use living and sleeping areas.
  • Use food preparation and cooking areas.
  • Access the garden.
  • Reduce risks in your home related to your condition.

Care Connect (under useful numbers) help adults who need home adaptions. There may be a waiting list and there are criteria for funding. It may also be helpful to contact the services below:

Handyperson Service (AMS Electrical)

Website: AMS
Phone: 01934 520 116
Email: info@amselectricalservices.co.uk (preferred for bookings)

This service is available to North Somerset residents who are aged 60 or over and/or who are registered disabled, for small essential works. The cost of labour is subsidised by the council.

The service covers:

  • Fitting internal and external grab rails, banisters, and bed rails.
  • Fitting key safes.
  • Fitting smoke alarms, carbon monoxide alarms and low energy light bulbs.
  • Security improvements.
  • Energy efficiency works.
  • Access issues and door entry.
  • Small plumbing jobs.
  • Fitting bed and chair raisers.
  • Small complete electrical jobs.
  • Small carpentry jobs.
  • Securing or repairing paving slabs and paths.
  • Cleaning and clearing paths for access.
  • Fitting external door and window locks, door chains and other home security products.
  • Repairs to walls (plaster, render, pointing).
  • Health and safety works.

The Motex Equipment and Demonstration Centre

Phone: 01275 888 804
Email: EDC@n-somerset.gov.uk
The Motex Centre, North Somerset Council, BS23 3YM.

This centre is run by the council and has a wide range of equipment, adaptations, and assistive technology for you to trial. Staff can give advice about the equipment, other providers, and funding for adaptations. You can buy equipment from the centre and larger items can be delivered. Contact them for more information or to book an appointment. 

Aids and adaptations include:

  • Stair lifts.
  • Automatic toilets.
  • Adapted kitchens.
  • Phoneecare.
  • Level access showers.
  • Steps and ramps.
  • Seating.

We Care Home Improvements

Phone: 0300 323 0700
Email: info@wecr.org.uk
Website: We Care Home Improvements

We Care provide a chargeable handyman and home adaptation service. These services include:

  • Installing grab rails.
  • Supplying and fitting a key safe.
  • Repairing window handles.
  • Gutter clearing.
  • Fixing taps.
  • Basic gardening.
  • Bathroom and kitchen adaptations.
  • ‘Making space’ service with peer support group.
  • Home independence centre (appointment only).

Equipment hire and purchase

Several shops in the area sell or hire aids and equipment to increase independence around the home. These may be available second hand.

If you are unsure what you need, speak to your Occupational Therapist.

Better Mobility - Clevedon

Website: Better Mobility - Clevedon, North Somerset - Home
Phone: 01275 402 965

Sell and hire things like mobility scooters, stairlifts, electric beds and riser recliners, walking aids and wheelchairs, and small daily living aids, shoes, and incontinence aids.

Dalesway Mobility– Weston-Super-Mare

Website: Mobility Aids Weston-super-Mare | Dalesway Mobility Ltd
Phone: 01934 642 002

Sell and hire wheelchairs and scooters, stairlifts, and walking aids.

Red Cross Wheelchair Hire - Warmley

Website: Hire a wheelchair | Easy and affordable | British Red Cross
Phone: 0117 301 2606

Hire child, adult and heavy-duty wheelchairs, commodes, and toilet aids. Delivery service available.

Weston Mobility – Weston-Super-Mare

Website: www.wmukmobility.co.uk
Phone: 01934 516 896

Sell, hire, buy, repair and service a range of products from mobility scooters, stairlifts, riser recliners, walking aids, wheelchairs and small daily living aids.

Wilmott Mobility - Yatton

Website: Wilmott Mobility Products | Yatton, Bristol
Phone: 01934 838 363
Email: wilmottmobility@gmail.com

Sell, repair, and service a range of products from mobility scooters, stairlifts, walking aids and wheelchairs, pressure cushions and riser recliners, daily living aids, bathing and incontinence aids.

Secondhand furniture shops

If following your hospital stay you have been advised that alternative furniture would help you manage at home, secondhand furniture shops may be able to provide what you need. You will need to visit the shops to see what they currently have available.  

British Heart Foundation

Website: Shop locally or online - BHF
Shop: 9 Weston Retail Park, Weston-Super-Mare, BS23 3YY
Phone: 01934 331 575

St. Peter’s Hospice

Website: Second Hand Furniture in Bristol - St Peter's Hospice
Shop: 126 High Street, Nailsea, BS48 1AH
Phone: 01275 810 703

Home safety

Centre for Sustainable Energy

Website: Home - Centre for Sustainable Energy
Phone: 0800 082 2234
Email: home.energy@cse.org.uk

The Home Energy Team provides free and impartial energy-saving advice. They can advise and support you with the following:

  • Topping up prepayment meters.
  • Gas, electricity, and water bills.
  • Switching supplier.
  • Benefits advice.
  • Debt advice.
  • Grants and Funding.
  • Housing.

Avon Fire and Rescue Home Safety Checks

Website: Home fire safety - Avon Fire and Rescue Service
Phone: 0117 926 2061

They offer a free pre-arranged visit to your home to do a fire safety assessment and give you advice on how to stay safe from fire (for example what to do in the event of a fire, planning an escape route), cooking, and electrical safety.

They fit smoke alarms and replace faulty ones free of charge. They can offer additional fire safety equipment or referral to other organisations for further support.

Those who are eligible:

  • Aged 65 years or over.
  • Have sight and/or hearing loss.
  • Have mobility concerns.
  • Have mental health concerns.
  • Have memory concerns.
  • Are unable to escape unaided if there is a fire.
  • Are a family with children under the age of 5.

We Care Home Improvements

Website: We Care Home Improvements
Phone: 0300 323 0700
Email: info@wecr.org.uk

We Care check home safety including things that might be dangerous or cause trips. They can arrange to have these fixed and can help find funding for this. 

Warm and Well

Phone: 0800 500 3076
Website: Warm and Well | a fitter home for a healthy future

Warm and Well provide free energy efficiency advice help you stay warmer and healthier in your home. The can give you advice about saving energy and lowering bills, help find grants for insulation, and home improvements. 

Priority Services Register

If you are vulnerable or disabled and living at home, you may be able to join your energy supplier’s Priority Service register – contact your supplier to see if you are eligible. Being on the register ensures you get:

  • Advance notice of planned power cuts.
  • Priority support in an emergency.
  • Access to the Identification Scheme. This is to reassure you that callers, for example meter readers, are genuine.
  • Priority support when calling your network operator
  • Access to the Nominee Scheme. Customers can ask their supplier to send communications (such as account statements or bills) to someone you have nominated, instead of you.
  • Prepayment meter support.
  • Meter reading services at appropriate intervals.
  • Account and bill information in an accessible format, for example in larger print or braille.
  • Access to the Nominee Scheme. Customers can ask their supplier to send communications (such as account statements or bills) to someone you have nominated, instead of you.
  • Prepayment meter support.
  • Meter reading services at appropriate intervals.
  • Account and bill information in an accessible format, for example in larger print or braille.

Cognitive services – wellbeing support

Being well is not just about physical health - we all need support and companionship, especially after being unwell. There are various organisations which can support you.

There are many organisations which support you with all aspects of health and wellbeing. Information can be found on the North Somerset council website: Adult social care and support | North Somerset Council

Or phone: 01934 888 888

Support includes:

  • Advice on a healthier lifestyle
  • Advice on looking after your Mental Health.
  • Health advice for young people (aged 16-25 years)

Community Connect

Website: Connect with your community in North Somerset
Phone: 01275 888 803
Email: communityconnect@curo-group.co.uk

Community Connect is an information and advice service for adults aged over 50, funded by North Somerset Council. It offers:

  • Information and advice over the phone, face-to-face or by email.
  • Tailored support to stay connected and active in the community.
  • Signposting to local services and agencies.
  • Social prescription service.
  • Support to set up groups and activities that benefit the local area.

VitaMinds

Phone: 0333 200 1893
Website: NHS Talking Therapy | Vita Health Group

VitaMinds offers a free, confidential service on behalf of the NHS. They provide various psychological therapies for conditions such as depression, anxiety, sleep disorders and post-traumatic stress disorder. Support is face-to-face, by phone, online, or in a group setting. You can refer yourself by giving them a call or by filling in the online form.

Befriending

This is where a volunteer can either visit or give you a regular call to offer support, company, and conversation. It especially helps people who are feeling isolated and lonely. There is not normally a charge for this service.

Age UK

Phone: 01823 345 613
Website: Welcome to Age UK Somerset

Re-engage

Website: Re-engage: the charity reducing loneliness in later life
Phone: 0800 716 543

Memory Services

If you have noticed your memory getting worse, then please contact your GP for appropriate follow-up and support. If this is affecting how you are coping at home, please contact Adult Social Care for a free Occupational Therapy assessment. If you already have a diagnosis the organisations below could help: 

Silverline (run by Age UK)

Website: The Silver Line Helpline
Phone: 0800 470 8090 (open 24 hours a day, 7 days a week)

Memory Services

If you have noticed a deterioration in your memory, then please contact your GP for appropriate follow-up and support. If this is affecting how you are coping at home, please contact Adult Social Care for a free Occupational Therapy assessment.

Alzheimer’s Society

Website: Alzheimer's Society
Phone: 0300 1313 945
Email: north.somerset@alzheimers.org.uk

Provide support and information to people with Dementia, and their carers, including:

  • Carer support groups.
  • Tea dances.
  • Social activity groups.
  • Singing for the Brain.

Information for carers

A carer is someone who provides support to family or friends who could not manage without this help. Carers also need to look after themselves, and there are some organisations in North Somerset which can provide advice, help, and support for you.

Care Connect

Website: Support for carers | North Somerset Council
Phone: 01275 888 801
Email: care.connect@n-somerset.gov.uk

Care Connect can arrange for a worker from Adult Social Services to carry out a Care Assessment to see if you can get some support from North Somerset Council.

Carers’ Support Service

Website: Support for carers | Alliance Homes
Phone: 03000 120 120 (option 3)

The Carers’ Support Service in North Somerset is led by Alliance Homes. You can register as a carer with this service without having a carer’s assessment. They offer:

  • Information and advice.
  • Referrals and signposting.
  • Various support groups and activities.
  • Counselling service and wellbeing advice.
  • Help with financial support and benefits.

Carers UK

Website: UK | Carers UK
Phone: 0808 808 7777
Email: advice@carersuk.org

A national charity that provides expert information and advice about all aspects of caring for someone, including financial issues, looking after yourself, and housing. They can also connect you with local carer support.

Please ask the Occupational Therapy team if you would like further advice or support.

© North Bristol NHS Trust. This edition published April 2025. Review due April 2028. NBT003348.

It's okay to ask

Illustration of 3 clinicians wearing blue scrubs with stethoscopes around necks

Find out about shared decision making at NBT. 

Support your local hospital charity

Southmead Hospital Charity logo

See the impact we make across our hospitals and how you can be a part of it. 

Contact Occupational Therapy

Outpatients
Gate 24, Level 1
Brunel building
Southmead Hosptial
Southmead Road
Bristol, BS10 5NB

Appointment enquiries
Gate 10, Level 6,
Brunel building

OT Outpatient appointments phone: 0300 5550 103
OT Inpatient services phone: 0117 4141 272

A guide to services in Bristol

Regular Off Off

About this information page

This page is one of several guides to help people with disabilities and carers in Bristol find useful information.

The Occupational Therapy Team have made this guide to show you the support services available in your area. We do our best to keep the information up to date, but things can change. If you spot something that needs updating, please let us know.

You can use this guide for general help, but it might not have every service you need. No liability can be accepted for loss, damage, or injury arising out of any contract made by a private individual with any of the organisations listed.

Useful numbers

Southmead Hospital

Phone: 0117 950 5050

Southmead Outpatients Appointments Number

Phone: 0300 555 0103

Bristol City Council Adult Social Care

Phone: 0117 922 2700

This team can help you if you struggle with tasks at home like washing and dressing, or cooking. They can direct you to other services if needed.

Sirona Care and Health

Phone: 0300 0125 6789
Email: sirch.bristolspa@nhs.net

Sirona provides community health and rehabilitation services. You will need to be referred to them by a healthcare professional.

Medequip

Phone: 0117 957 9140 or 0330 053 3655
Email: bnssg@medequip-uk.com

Medequip collect mobility aids and adaptions that you no longer need (if they were provided by the Occupational Therapist or Physiotherapist). Or you can return equipment to a big blue bin outside the main entrance to the Brunel building, Southmead Hospital. The Move Maker volunteers can help you find them.

Going Home from Hospital Service - Bristol

Phone: 0117 928 1557

The Going Home from Hospital Service provides additional support for those leaving hospital by connecting you to community organisations and services. You will need to be referred to them by a healthcare professional.

Shopping and prescription support

If you cannot get to the shops for food/groceries or to the chemist then there are several options for support.

Phone shopping services

There are companies who can take your shopping order over the phone and deliver it to your door. Payment is normally by debit or credit card over the phone. Contact your local retailer directly to find out if they offer this service.

Online shopping services

Many supermarkets offer online home delivery for shopping/ groceries. There is often a delivery charge and a minimum spend. Payment is by debit or credit card. Check out supermarket websites for more information.

As well as supermarket chains, there are also stand-alone grocery delivery services, such as Milk and More, which deliver direct from selected suppliers.

Website: Milk Delivery Near Me | Fresh Milk Delivered | Milk & More
Phone: 0345 606 3606

Chemists

Many local chemists can deliver prescriptions to your home. Speak to your chemist about this. There may be a charge.

Getting to your local supermarket, shopping centre, or chemist

Community Transport services help people with limited mobility to travel door-to-door for shopping trips, medical appointments, and days out. Please see below for details of community transport in your area:

Bristol Community Transport (Dial-a-Ride)

This service is run in partnership with “The Big Lemon”

Phone: 0117 244 7337 or fill in the online form.
Website: Bristol Community Transport

They operate Monday to Friday, 09:00 - 17:00. 

You will need to register for this service. The fares are similar to normal public transport, or is free if you have a bus pass.

British Red Cross

Phone: 0117 301 2601
Website: The British Red Cross | Worldwide Humanitarian Charity
Email: FirstCallBristol@redcross.org.uk

The Red Cross can provide short-term services for people who live alone, or whose family and friends are not able to assist. Services include help with everyday tasks such as picking up prescriptions or shopping. You will need to call directly to discuss how they can help you.

Royal Voluntary Service

Website: The UK National Volunteer Charity | Royal Voluntary Service
Phone: 0117 905 5003

The volunteers work with healthcare teams and in communities providing practical help and emotional support when people are struggling to cope.

Meal provision

Bristol Community Meals (Meals on Wheels)

Phone: 0117 903 1520 or 0117 903 1522, 09:00 to 15:00
Website: Bristol Community Meals
Email: community.meals@bristol.gov.uk

Bristol Council’s community meals runs every day of the year for anyone who can’t cook for themselves. It is a flexible service so you choose how long, and on how may days a week you have meals delivered.

The delivery driver will also check you are well and will contact someone like a family member if you do not answer the door. Payment is made by direct debit and the team can help you with any paperwork.

Frozen ready meals delivered to your door

Many companies can deliver meals to you. You can call or place orders online with a credit or debit card, but some companies allow you to pay the driver with cash. There is a wide range of foods available for different diets such as vegetarian or pureed meals.

The meals can usually be heated in the oven or a microwave and come with full instructions. If you find the instructions difficult to read, your delivery driver can re-label your meals to make this easier to understand.

Oakhouse Foods

Website: Ready Meals | Oakhouse Foods
Phone: 0333 370 6700

Meals must be stored in a freezer.

Parsley Box – minimum order value

Website: Parsley Box | Homepage
Phone: 0131 326 0131

Meals do not need fridge or freezer storage. Delivery to front door only.

Wiltshire Farm Foods

Website: Ready Meals Delivered - Wiltshire Farm Foods
Phone: 01275 371 993
Meals must be stored in a freezer.

Home adaptions and repairs

Home adaptations and equipment can help you to:

  • Enter and leave your home.
  • Wash, bathe and use the toilet.
  • Use living and sleeping areas.
  • Use food preparation and cooking areas.
  • Access the garden.
  • Reduce risks in your home related to your condition.

Bristol City Council Adult Social Care (listed under useful numbers) help adults who need home adaptions. There may be a waiting list and there are criteria for funding. It may also be helpful to contact the services below or Well Aware (listed under Wellbeing Support). 

We Care Home Improvements

Phone: 0300 323 0700
Email: info@wecr.org.uk
Website: We Care Home Improvements

We Care provide a chargeable handyman and home adaptation service. These services include:

  • Installing grab rails.
  • Supplying and fitting a key safe.
  • Repairing window handles.
  • Gutter clearing.
  • Fixing taps.
  • Basic gardening.
  • Bathroom and kitchen adaptations.
  • ‘Making space’ service with peer support group.
  • Home independence centre (appointment only).

WECR also have a showroom in St Phillips where you can view and trial equipment and adaptations in a home setting. Occupational Therapists can assess your needs for the most appropriate aids, arrange to order and install (for a cost) any of the larger items, and will direct you to local suppliers or retailers for smaller aids.

Aids and adaptations include:

  • Stair lifts.
  • Through-floor lifts.
  • Automatic toilets and toilet equipment.
  • Phonecare.
  • Level access showers and bathing equipment.
  • Steps and ramps.
  • Seating.
  • Beds.
  • Dressing aids.
  • Kitchen equipment.

Equipment hire and purchase

Several shops in the area sell or hire aids and equipment to increase independence around the home. These may be available second hand.

If you are unsure what you need, speak to your Occupational Therapist.

Access Able - Bedminster

Website: Home - Access Able
Phone: 0117 980 1820

Sell, hire, repair, service and insure a range of products from mobility scooters, stairlifts and wheelchairs to small daily-living aids.

BES Healthcare – Ashton Vale

Website: Daily Living Assistance | England | BES Rehab Ltd Online Shop
Phone: 0117 966 6761

Sell a broad range of skincare, footcare, seating, assistive technology, and daily-living aids.

Bristol Mobility Centre – St George

Website: Mobility Shop Bristol | Bristol Mobility Centre | Visit Now
Phone: 0117 951 5558

Sell, repair and service a range of products including wheelchairs, mobility scooters, powerchairs, beds, riser recliners, stairlifts, bath aids, walking aids and pressure care.

Centre for Deaf and Hard of Hearing – Vassal Centre, Fishponds

Website: Equipment Service - Centre for Deaf and Hard of Hearing People
Phone: 0345 900 7830
SMS text/WhatsApp: 07545 264840
Email: equipment@cfd.org.uk

A centre funded by Bristol City Council to find out about hearing aids and equipment including things like flashing doorbells and TV listening devices. Some products are free if you are eligible.

Driving and Mobility Centre - Fishponds

Website: Home - Driving and Mobility
Phone: 0117 965 9353

Accredited Mobility Centre providing wheelchair, mobility scooter, and rollator trial and assessment, with Occupational Therapists available to advise. They can also do driving assessments to see if you need adaptions.

CareCo, Bristol

Website: Bristol Mobility Shop - CareCo Mobility Showroom in Filton
Phone: 0117 4504 722

Sell a selection of adaptive beds and chairs, mobility scooters, walking and transfer aids, hoists and slings, and aids for daily living.

ShopMobility – Cabot Circus

Phone: 0117 955 9083

Provide short or long term hire of mobility aids, wheelchairs, and scooters to help you access the local area. They also sell small mobility aids like radar keys. Phone them for more information.

Secondhand furniture shops

If following your hospital stay you have been advised that alternative furniture would benefit you to manage functionally at home, secondhand furniture shops may be able to provide what you need. You will need to visit the shops to see what they currently have available.

Odds and Todds

Website: Odd & Todds | Collectables Shop | Bristol
Shop: Hanham, Bristol, BS15 8PR
Phone: 0117 9612 166

Another Time Around

Website: Another Time Around
 Phone: 0117 949 0904

Free local delivery and online shop
Bishopston, Bristol, BS7 8NZ

British Heart Foundation

Website: Buy furniture and items for your home | BHF 

Shops:

  • Horsefair, Bristol, BS1 3JQ
    Phone: 0117 3215023
  • Brislington Retail Park, Bristol, BS4 5NG
    Phone: 0117 3221 801

Emmaus, Bristol

Website: Emmaus | Homelessness Charity in Bristol

Shops:

SOFA Project

Website: Home | SOFA Project

Shops:

St. Peter’s Hospice

Website: Second Hand Furniture in Bristol - St Peter's Hospice

Shops:

Home safety

Centre for Sustainable Energy

Website: Home - Centre for Sustainable Energy
Phone: 0117 9341 400 /0800 0822 234
Email: home.energy@cse.org.uk

The Home Energy Team provides free and impartial energy-saving advice. They can advise and support you with the following:

  • Topping up prepayment meters.
  • Gas, electricity, and water bills.
  • Switching supplier.
  • Benefits advice.
  • Debt advice.
  • Grants and Funding.
  • Housing.

Sensory support service

Email: sensory.support@bristol.gov.uk
Phone: 0117 914 1440

Housing related support for deaf, blind, and deafblind adults. They can help with:

  • Living independently.
  • Finding a home or staying in your own home.
  • Arranging repairs and adaptions, and technology to help you live independently.
  • Finances and benefits.
  • Developing life skills like cooking/cleaning/shopping.
  • Finding activities or social events.
  • Advocacy and liaison.

Avon Fire and Rescue Home Safety Checks

Phone: 0117 926 2061
Website: Request a home fire safety visit - Avon Fire and Rescue Service

They offer a free pre-arranged visit to your home to do a fire safety assessment and give you advice on how to stay safe from fire (for example what to do in the event of a fire, planning an escape route), cooking, and electrical safety.

They fit smoke alarms and replace faulty ones free of charge. They can offer additional fire safety equipment or referral to other organisations for further support.

Those who are eligible:

  • Aged 65 years or over.
  • Have sight and/or hearing loss.
  • Have mobility concerns.
  • Have mental health concerns.
  • Have memory concerns.
  • Are unable to escape unaided if there is a fire.
  • Are a family with children under the age of 5.

We Care Home Improvements

Website: We Care Home Improvements
Phone: 0300 323 0700
Email: info@wecr.org.uk

We Care check home safety including things that might be dangerous or cause trips. They can arrange to have these fixed and can help find funding for this.

Priority Services Register

If you are vulnerable or disabled and living at home, you may be able to join your energy supplier’s Priority Service register – contact your supplier to see if you are eligible. Being on the register ensures you get:

  • Advance notice of planned power cuts.
  • Priority support in an emergency.
  • Access to the Identification Scheme. This is to reassure you that callers, for example meter readers, are genuine.
  • Priority support when calling your network operator
  • Access to the Nominee Scheme. Customers can ask their supplier to send communications (such as account statements or bills) to someone you have nominated, instead of you.
  • Prepayment meter support.
  • Meter reading services at appropriate intervals.
  • Account and bill information in an accessible format, for example in larger print or braille.

Cognitive services – wellbeing support

Being well is not only about being physically healthy - we all need support and companionship, especially after a period of being unwell. In Bristol there are a number of services, groups and charities which can support you with all aspects of health and wellbeing.

Well Aware

Phone: 0808 808 5252
Website: wellaware.org.uk

Well Aware provides information on a wide range of organisations, support groups, community groups, events and activities that can help improve your health and wellbeing.

If you do not have access to the internet, give them a call and an advisor will search the database and send you the information either by email or post. This is a free service.

VitaMinds

Phone: 0333 200 1893
Website: NHS Talking Therapy | Vita Health Group

VitaMinds offers a free, confidential service on behalf of the NHS. They provide various psychological therapies for conditions such as depression, anxiety, sleep disorders, and post-traumatic stress disorder. Support is delivered either face-to-face, by phone, online, or in a group setting. You can refer yourself by giving them a call or by filling in the online form.

Befriending

This is where a volunteer can either visit or give you a regular call to offer support, company, and conversation. It especially helps people who are feeling isolated and lonely. There is not normally a charge for this service.

Age UK Bristol

Phone: 0117 929 7537
Website: Age UK Bristol | Our Services
Email: admin@ageukbristol.org.uk

Age UK National

Phone: 0800 434 6105
Website: Using our Telephone Friendship Service | Age UK

British Red Cross

Website: The British Red Cross | Worldwide Humanitarian Charity
Phone: 01235 552 665
Email: ilcrsouthciadmin@redcross.org.uk

Re-engage

Website: Re-engage: the charity reducing loneliness in later life
Phone: 0800 716543

Memory Services

If you have noticed a deterioration in your memory, then please contact your GP for appropriate follow-up and support. If this is affecting how you are coping at home, please contact Adult Social Care for a free Occupational Therapy assessment.

Information for carers

A carer is someone who provides support to family or friends who could not manage without this help. Carers also need to look after themselves and there are some organisations in Bristol which can provide advice and support for you.

Carers’ Support Centre

Website: Carers Support Bristol and South Gloucestershire
Phone: 0117 965 2200
Email: carersline@carersbsg.org.uk

This charity provides free support for carers in Bristol, offering practical help and guidance. Services include a confidential advice line, one-to-one support, help with benefit applications, carers’ groups, and activities. Carers can also access a sitting service for regular respite, training courses, and an Emergency Card to alert others if they become unwell.

Rethink Mental Illness

Website: Bristol Carers Service
Phone: 0117 903 1803 or 0808 8010 525
Email: info@rethink.org

Rethink Mental Illness is funded by Bristol City Council to offer local support and education to families and friends of people with mental health issues. They provide carers’ assessments and breaks, courses and workshops, and telephone advice and support.

Bristol Black Carers

Website: Bristol Black Carers
Phone: 0117 3790 084
Email: info@bristolblackcarers.org.uk

Support for Caribbean, African and Asian Carers in Bristol including assistance for benefits applications, house, homecare plans, and social services.

Carers UK

Website: UK | Carers UK
Phone: 0808 808 7777
Email: advice@carersuk.org

A national charity that provides expert information and advice about all aspects of caring for someone, including financial issues, looking after yourself, and housing. They can also connect you with local carer support.

Advice services

Advice services offer support and information regarding benefits and finances, debt, housing, immigration. 

Age UK Bristol

Website: Age UK Bristol | Information and advice for later life
Phone: 0117 929 7537

Information and advice for people over 55 or support family members who are over 55, and live or work in Bristol.

Citizens Advice Bristol

Website: Citizens Advice Bristol - free, independent, impartial and confidential advice
Phone: 0808 278 7957

A local charity that aims to provide free, independent, impartial and confidential advice to whoever may need it.

North Bristol Advice Centre

Website: Home | North Bristol Advice Centre
Phone: 0117 951 5751

Free and independent welfare benefits and debt advice.

South Bristol Advice Centre

Website: SBAS - Free information in welfare benefits and debt.
Phone: 0117 985 1122

Free and independent welfare benefits and debt advice.

Please ask the Occupational Therapy team if you would like further advice or support.

© North Bristol NHS Trust. This edition published April 2025. Review due April 2028. NBT003347.

It's okay to ask

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Find out about shared decision making at NBT. 

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See the impact we make across our hospitals and how you can be a part of it. 

Contact Occupational Therapy

Outpatients
Gate 24, Level 1
Brunel building
Southmead Hosptial
Southmead Road
Bristol, BS10 5NB

Appointment enquiries
Gate 10, Level 6,
Brunel building

OT Outpatient appointments phone: 0300 5550 103
OT Inpatient services phone: 0117 4141 272

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Through Southmead Hospital Charity, you can get involved in a variety of fundraising events such as the Great Bristol Run, Bath Half Marathon, Skydiving for Southmead, and many more – all to benefit pioneering research.

Without these pledges from the public, we couldn’t deliver the vast array of research that takes place at North Bristol NHS Trust. Your support in raising these vital funds allows us to live up to our reputation as a centre of excellence for patient care, and a world leader in health research.

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On behalf of the entire Research Team, thank you for supporting research at North Bristol NHS Trust.

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With your help, we can fund ground-breaking medical research for generations to come.

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Want to find out more about our research? Simply get in touch with a member of our team here.

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Research & Development
North Bristol NHS Trust
Level 3, Learning & Research building
Southmead Hospital
Westbury-on-Trym
Bristol, BS10 5NB

Telephone: 0117 4149330
Email: research@nbt.nhs.uk

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Since the beginning of the pandemic, donors have given over £300,000 to support research at NBT, significantly boosting our efforts to find the best treatments for COVID-19, in addition to our other ongoing research. These donations have benefited thousands of our patients through enhanced healthcare measures and improved quality of life.

Donating to Research could not be easier through Southmead Hospital Charity. Whatever you can give, your donation powers our work to make your NHS better today, and for tomorrow's generation.

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If you would like to discuss giving a large donation, donating to a specific research fund, or are interested in leaving a gift in your will, please get in touch with us via:

Sally Bennett, Head of Fundraising
Email: sally.bennett@nbt.nhs.uk 
Telephone: 0117 414 3897

Alternatively, you can donate by phone on 0117 414 0170 or by cheque. Simply address your mailing to:

Southmead Hospital Charity Research Fund
Kendon House
Southmead Hospital
Bristol
BS10 5NB

On behalf of the entire Research & Innovation Team, thank you for supporting research at North Bristol NHS Trust.

Support Research

Doctor conducting research at NBT

With your help, we can fund ground-breaking medical research for generations to come.

Meet the Research & Development Team

Research Nurses at NBT

Want to find out more about our research? Simply get in touch with a member of our team here.

Contact Research

Research & Development
North Bristol NHS Trust
Level 3, Learning & Research building
Southmead Hospital
Westbury-on-Trym
Bristol, BS10 5NB

Telephone: 0117 4149330
Email: research@nbt.nhs.uk

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