NBT Macmillan Wellbeing Centre awarded ‘Excellent’ Macmillan Quality Environment Mark (MQEM)

MWCentre NBT

The Macmillan Wellbeing Centre at Southmead Hospital has celebrated its seventh anniversary of its opening, by receiving the highest possible rating from the Macmillan Quality Environment Mark (MQEM) assessment.

MQEM looks at the physical environment in which information, treatment and support are provided to people affected by cancer.

The Centre was awarded the maximum score of 5 i.e. ‘excellent’ in each of the four assessment standards:

  • Design and use of space
  • The user's journey
  • Service experience
  • The user's voice

Rachel Townsley, the Macmillan Wellbeing Centre Manager said: “We’re delighted to have been awarded the highest possible standard in recognition from the MQEM assessment report.”

“Our team work incredibly hard to provide the best possible care and support to our cancer patients, and despite the challenges of the last 18 months have continued to deliver outstanding care in new and inspiring ways. It’s been fantastic to share this good news with our staff, and to thank them for all their hard work.”

The Macmillan Wellbeing Centre is a partnership between Macmillan Cancer Support and North Bristol NHS Trust, and provides advice and support to people with cancer, their friends and relatives. It is a resource for people living with and beyond a cancer diagnosis and their supporters, helping them access financial support, information about their condition and treatment along with details of support groups.

The centre is available for patients by appointment or as safe space allows, as well as virtually over the telephone or email. For more information please visit our website.