Video Consultations (DrDoctor)
About video consultation outpatient appointments in NBT
DrDoctor is now the NBT provider for video consultation.
Patients with video appointments from 27 February will have their video consultation appointment through DrDoctor.
If you have a video consultation with DrDoctor, you will receive a direct link to your appointment by SMS text message to your UK mobile number or your email address one to two hours before your appointment time.
If you have any questions about your appointment, please call the number provided in your letter.
What is DrDoctor?
DrDoctor is a video consultation service which allows outpatients to have a video call with their clinician as an alternative to a face-to-face conversation.
Why do we offer video consultations?
Video consultations offer a solution for those who find travelling to the hospital for outpatient clinics difficult or inconvenient. It can save time and money and bring care closer to home.
What to expect
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A video appointment runs in the same way as a normal outpatient appointment you would have in hospital but through your mobile device or computer.
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When you are invited to a video consultation appointment, you will receive a letter including the date and time of your appointment as well as asking you to confirm we have the correct UK based mobile number on our records.
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You may also receive a text message or email confirming the booking and reminder messages prior to the appointment day
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You will receive a direct link to your appointment by SMS text message to your UK mobile number or your email address one to two hours before your appointment time.
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Please log in ten minutes before your appointment time to familiarise yourself with the DrDoctor app
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Please know clinics may still run late.
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All messages sent from DrDoctor will be sent from the same mobile number, this will appear from a mobile number ending 9092. All messages sent from this number are genuine and not a scam. Please note, you cannot reply to this number.
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When you receive the link to your appointment, you will be able to view all the appointment details and the button to 'Join the call' will be inactive.
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An hour before your appointment time, the video call button will become active, so you can press it to gain access to the consultation.
To get the most from the video call, we also ask you to:
- Ensure you have access to a laptop or desktop computer, smartphone, or tablet.
- DrDoctor works on Chrome, Safari and Edge. Please note DrDoctor does not work on Internet Explorer.
- Find a quiet area of your home to have the call.
- Have your questions ready for the clinician as you would do if at hospital.
- Be available for up to 45 minutes after your appointment time should the clinician be running late.
Any questions?
If you interested in having video consultations, please speak to the team at North Bristol NHS Trust involved in your care.