Purpose
*This is not typically a patient facing role, if you are interested in volunteering within a ward based environment please look at our other opportunities, such as our Patient Befriender role.*
At North Bristol NHS Trust patients are the most important people in the health service. They are at the centre of what we do. Patients and carers are the ‘experts’ in how they feel and what it is like to live with a particular illness or condition.
Patients and carers can be influential partners in driving, delivering, and supporting change. We want you to provide us with constructive feedback that will help to shape and improve the patient experience in our services.
We are looking for patients and carers from across our hospitals to work with us as Patient and Carer Partners. You can have received care as an inpatient or outpatient, in any department.
Commitment level
We would expect a minimum of a 12-month commitment. If you are interested in providing one off or occasional support, please see our short term-project partner role
We hope that our volunteers can attend the Patient and Carer Partnership Group which takes place every 3 months for 2 hours.
You would also participate in other group work. This includes attending meetings, committees, or groups for which you are a member.
Summary of duties
• To attend and represent the voice of Patients & Carers in relevant meetings. Constructively offering ideas and opinions which reflect the experience of patients, carers and families
• Helping staff to see issues through the eyes of patients, family members and carers
• To adhere to the relevant terms of reference for each group or committee you are a member of
• Look at available data about the experience of patients at NBT (e.g. Friends and Family Test results, national survey results, complaints, compliments, concerns and comments etc.)
• To use this data to help identify actions that may improve this experience
• Constructively challenge the organisation about the impact on patients of any service changes or developments
• Help with developing and reviewing policy, procedures, patient materials and other information
• Attend and take part in Patient and Carer Partnership Group meetings (4 times a year)
• Attend and take part in other Groups, Committees or meetings as required
• Maintain strict confidentially about anything, you may see or hear
Skills, experience, attitudes, and qualities needed
Essential
• Are or have been a patient/carer using NHS services
• Ability to communicate well (with or without support) in English
• Passionate about ensuring the patient voice is heard and having an impact
• Wanting to make a difference for patients & carers using NBT services
• Ability to challenge respectfully and constructively
• Excellent listening skills and a non-judgmental attitude
• A friendly and open manner
• To feel comfortable in an acute hospital environment
• To adhere to the Trust values of always treating others with respect
• Understanding the importance of staying within the boundaries of the role description
Training and information provided
• Induction to Trust (local handbook)
• Training on Infection Prevention; Fire, Health and Safety; Safeguarding; Equality and Diversity.
• Guidance on how to constructively challenge staff.
• Training specific to activity undertaken.
• NHS jargon (Glossary provided).
• Information and support to understand the reported experience of patients at NBT e.g., survey data, themes from complaints, comments, compliments etc.
Challenges of the position
• May be exposed to poor experiences of patients that may cause emotional distress.
• Constructively challenging staff and ensuring the patient perspective is heard.
• Any concerns raised by patients/carers or families while in your role must always be directed to the responsible staff member
Boundaries of the position
Volunteering within the NHS has clear boundaries to ensure that we are keeping our patients and volunteers safe. Please download the detailed role description below for further details.
Reimbursement of expenses
• Travel expenses to and from the hospital can be reimbursed
• Meal vouchers for use in the staff Vu restaurant are offered if volunteering for over 4 consecutive hours in one day
Benefits of volunteering
• Satisfaction of being able to make a real difference to the patient experience in NBT.
• To develop working knowledge of NBT and wider NHS.
• To develop skills in constructively challenging staff to make sure the patient voice is being heard throughout the wider organisation.
• Develop skills and experience that may be transferable to paid employment, such as working as a part of a team.
• References can be provided on completion of three months in the role, if required.
• Making friends with other Patient and Carer Partners and meeting new people.
• Awards in recognition for your contribution.
• Free parking.
Recruitment information
You will be asked to provide two independent references from people who have known you for more than three years (this cannot be a family member)
For further information
If you have any questions about this role or you are looking to give feedback but are not able to commit to being a Patient and Carer Partner, we would still love to hear from you. Please contact Emily Ayling, Patient Experience Manager by email on emily.ayling@nbt.nhs.uk or call 0117 414 4573.
How to apply
If you would like to apply for this volunteer opportunity, please click the link below to be taken to the application portal, where you will be able to apply online:
Current Vacancies | North Bristol NHS Trust (nbt.nhs.uk)
If you would like an alternative method to apply, such as a paper application form, please get in touch with us directly on:
Telephone Number: 0117 414 0110
Email: Volunteer.services@nbt.nhs.uk
Postal Address: Volunteer Services, North Bristol NHS Trust, Brunel building, Level 1, Gate 18, Southmead Hospital, Bristol, BS10 5NB