Friends & Family Test

We want to ensure you have the best possible experience of care. The Friends & Family Test is a way of gathering your feedback about this experience and helping to drive improvement in our hospital services.

When you receive care as an inpatient, in our Accident & Emergency (A&E) department, or within our Maternity Services you will be given the opportunity to give your feedback by answering a simple question about your experience.

This feedback will give us invaluable information on what you, our patients, think of our services, which can then be used to help make improvements if required.

How will it work?

When you are discharged, or within the 48 hours that follow, you will be asked to answer the following question: “ How likely are you to recommend our ward/A&E department/Maternity Services to friends and family if they needed similar care or treatment?”

You will be invited to respond to the question by choosing 1 of 6 options, ranging from ‘extremely likely’ to ‘extremely unlikely’.

It is really important to us that you tell us why you gave your answer, so please answer any follow-up questions. You may be asked to answer the question before going home or you can complete the question online at ratemynhs.co.uk

You do not have to respond to the question. But if you do, your feedback will provide us with valuable information to help ensure our patients have the best possible experience of care.

For more information, download: