Support in Hospital

Carers have a valuable role to play in the care of our patients

When someone you care for needs to go into hospital it can be a worrying and stressful. Carers will have individual circumstances and variable skills that need to be taken account of when planning patient care. Please discuss your individual situation with the ward staff.

Download the information for carers leaflet  Information for carers_NBT002572.pdf

If you are admitted to Hospital

There may be times when you need to go into hospital. If possible, it is best to plan ahead so arrangements are put in place so the person you care for can continue to receive support.
If the person you care for lives in Bristol please call Care Direct on 0117 922 2700
If they live in South Gloucestershire please call the adult care team at South Gloucestershire Council on 01454 868007.

If you need to go into hospital in an emergency out-of-hours you can access support through the Emergency Duty Team on 01454 615 165 who cover South Gloucestershire and Bristol. 

The carers emergency card can also provide emergency care to the person you care for in emergencies. 

Carer Liaison Service - One to one support for you in hospital

Carer Liaison Workers are based at Southmead Hospital and can provide help, support and advice to carers through their hospital journey as a carer and/or patient, working directly on hospital wards and signposting to other services for support. They can liaise between the discharge team, ward staff and carers and their family, to help with any concerns or worries. For further information download PDF icon Hospital Carers Liaison Service.pdf

The Carers Support Scheme

The Carers Support Scheme offers support to unpaid carers providing care to inpatients in the hospital. The scheme recognises the vital role that carers play in supporting both patient and ward staff whilst on the ward.

Through the Carers Support Scheme carers are entitled to:

  • Access to staff restaurant – Carers can request an access pass to allow them to use the staff restaurant.
  • Free Parking – Carers can park free of charge in the Southmead Hospital car parks for the duration of the admission.
  • Carers Conversation – This is designed to capture the initial conversation between ward staff and the carer to ensure that everyone is clear about the carer’s role during the patient's hospital stay. This record is put into the patient’s notes to aid communication between our teams and the carer.

To be eligible for the scheme carers should regularly spend 3 plus hours supporting the patient on the ward with tasks e.g. washing, eating, falls prevention and reducing anxiety. If you think you might be eligible speak to a member of staff on the ward who will be able to make an application for you. For further information download PDF icon Guide to the Carers Support Scheme for carers.pdf

We are aware, however, that some carers do not wish to continue caring when the person they care for is in hospital and some carers choose to use this time as a period of respite. We will support carers with their choice.