This page has information about what to do for some common issues with AAC devices. If you are advised to contact us please see the details at the bottom of the page.
Mounting problem
Issue with a current mount?
- Contact AAC WEST Tech Team
Need a new mount?
- Contact your Speech and Language Therapist who can complete a re-referral form.
Hardware problem
Issues with:
- Screens
- Camera
- Charger
- Turning device on
Contact AAC WEST Tech Team
Software problem
First try:
- Power off and turn it on.
- For iPads, try a hard shut down.
- Complete all hardware and software updates.
If not resolved first contact:
- The local team, for example teacher, support worker, and local speech and language therapist.
- The supplier.
If not resolved:
Contact AAC WEST Tech Team.
Editing
First explore:
- Editing and training videos: Software Training | North Bristol NHS Trust (Remember the Do and Don't list at the bottom of the page.
If not resolved first contact:
- The local team, for example teacher, support worker, and local speech and language therapist.
- The supplier.
If not resolved:
- Contact AAC WEST Tech Team.
Supporting AAC users
First explore:
- AAC WEST - Training videos
- Emails and/or reports from AAC WEST
If not resolved first contact:
- The local team, for example teacher, support worker, and local speech and language therapist.
- The supplier.
If not resolved:
- Contact AAC WEST Tech Team.
Supplier contact details
Check your device for the company name. Suppliers can support with a range of issues. If you give them consent they can have remote access to your device to provide support.
- Smartbox (Grid)
- info@thinksmartbox.com
- 01684 578 868
- www.thinksmartbox.com
- Jabbla UK (previously called Techess)
- info@jabbla.co.uk
- 01476 561 991
- www.jabbla.co.uk
- Tobii Dynavox
- support.uk@tobiidynavox.com
- 0114 481 0011
- www.uk.tobiidynavox.com
- Liberator
- info@liberator.co.uk
- 01733 370 470
- www.liberator.co.uk
AAC WEST contact details
Please contact us if the above do not resolve your device issue.
Admin
- For admin, appointments, and referral queries.
- aacwestadmin@nbt.nhs.uk
- 0117 414 5850
Tech Team
- For hardware issues like faulty batteries, broken screens, missing equipment, and frozen iPads.
- aacwesttech@nbt.nhs.uk
- 0117 414 5850
Support
- Support for software issues like missing grid sets/cells, Dropbox/account issues, and connectivity.
- aacwestsupport@nbt.nhs.uk
- 0117 414 5850
© North Bristol NHS Trust. This edition published October 2025. Review due October 2028. NBT003817.