Electronic Assistive Technology Service FAQs

How can I be referred to the service for an assessment?

Ask your health or social care professional to complete the referral form and submit it to the service. If you are unsure please contact the Electronic Assistive Technology Service team and we will assist you. A referral form must be completed for the referral to be accepted. 

How long do I have to wait for the assessment?

This will vary however the Electronic Assistive Technology Service will endeavour to see high priority patients quickly. 

Where and how does the assessment take place?

The assessment will take place at your home, care home, day centre, work place, hospital ward etc. wherever is most appropriate for you. 

How long do I have to wait for the equipment to be installed?

NHS England have stated that equipment will be installed within 18 weeks of receipt of the referral.

Once all preparatory work has been completed the Electronic Assistive Technology Service will arrange the installation with you/your family, when appropriate. 

How much does the equipment cost?

The equipment provided by the NHS is free of charge. Other equipment you may wish to have that is not provided for by the NHS, will have to be funded through alternative means. 

Is it difficult to operate the equipment?

The prescription for equipment will ensure that what is provided is appropriate for use. This will be looked at as part of the assessment process. 

You will also be shown how to operate the equipment once it is installed and the Electronic Assistive Technology Service will support you if they need additional training. 

How long does it take to install the equipment?

This depends on what is being installed, this could range from half an hour up to a full day. This will be discussed with you when installation is being booked.

What if I change my television or want to add more functions?

If you want to add additional functions or make adjustments on the controller please ring the office and an appointment will be arranged.

If the home entertainment equipment, such as the television, is changed please contact the office, the new item can be programmed into the control system. 

Do I have to look after the equipment?

The equipment is on loan to you for as long as you want it or find it useful, it remains the property of the NHS. It is expected that you look after the equipment, however it is understood that breakages will occur, please report any to the Electronic Assistive Technology Service Team. 

What if I move address, can I take the equipment with me?

If you move address the equipment can be transported. Some equipment will need to be taken out if attached to the current address (intercoms for example) and additional preparatory work may be required at your new address. Once you know that you are moving please contact the Electronic Assistive Technology Service, we will work with you to move your equipment to the new location if this is needed. 

Electronic Assistive Technology Breakdown

In the event of a breakdown please contact the Electronic Assistive Technology Service on 0117 4145899.