A Personal Wheelchair Budget (PWB) is a scheme offered to give a wider choice for wheelchair users. At your assessment you will work with a clinician to identify what you want to achieve with your wheelchair. If the clinician finds that a new wheelchair is required you will be prescribed an NHS wheelchair and be told the cost of this. This is your Personal Wheelchair Budget. You have the following choices on how to use your PWB:
NHS provision (notional)
- Accept the wheelchair prescribed to meet your needs. The wheelchair will remain property of the NHS.
- Cost to you: no cost to you.
- Repairs/maintenance: provided by Bristol Wheelchair Service.
Top-up alternative wheelchair
- You can upgrade to an alternative model of wheelchair within the NHS range. The wheelchair will remain the property of the NHS.
- Cost to you: Cost difference between NHS provision and the model that you choose.
- Repairs/maintenance: provided by Bristol Wheelchair Service.
Top-up accessories
- You can add additional features to the wheelchair provided with guidance of the clinician. The wheelchair and any additional features will remain the property of the NHS.
- Cost to you: no cost to you.
- Repairs/maintenance: Provided by Bristol Wheelchair Repair Service but you will incur a cost for any repairs for the additional features (including call out and labour charges).
Third party PWB
- You can choose a model of wheelchair outside of the NHS range, provided it meets your identified needs, from an independent mobility provider.
- Cost to you: Cost difference between NHS provision and the model that you choose.
- Repairs/maintenance: You will own the wheelchair and will be responsible for any repairs or maintenance required.
Frequently Asked Questions
A PWB will be given in line with expected life of equipment. A typical adult wheelchair lasts 5 years, a typical children’s wheelchair or buggy will last 3 years due to expected growth of the child.
A new PWB within this time will not be issued unless there are significant and unpredicted changes in your needs. These will need to be agreed by a clinician at a further assessment.
All equipment prescribed by the NHS will be new or ‘as new’ refurbished by manufacturer.
Do I need an appointment?
Yes – a clinical assessment is essential to the process of identifying your needs and the value of your Personal Wheelchair Budget (PWB).
What happens after the appointment?
The paperwork will be sent to you with details of your final PWB calculation and what to do next.
PWB - Top-up
Who pays for the Top-Up contributions?
Essentially you, but you can investigate financial assistance from charities or other organisations.
How do I make a payment for the Top-Up PWB?
By cheque or by phone to the Cashiers Office at North Bristol NHS Trust. You can request these details from us.
PWB - Third party
When can I purchase my wheelchair with the third party PWB?
Don’t make any payments to any supplier until the service has approved the supplier specification.
How do I pay for my wheelchair with the third party PWB?
We pay the chosen supplier the value of the PWB. You will need to pay the supplier any additional costs.
Does the PWB cover the cost of my choice of wheelchair through the Third Party Scheme?
In some cases the PWB does not cover the whole cost of an alternative wheelchair from a supplier. Additional funds may be required as above.
© North Bristol NHS Trust. This edition published January 2026. Review due January 2029. NBT003393
Contact Bristol Centre for Enablement
Bristol Centre for Enablement
Highwood Pavilions
Jupiter Road
Patchway
BS34 5BW
(Sat Nav & Google Maps postcode: BS34 5SP)
Centre 0pening times: Monday - Friday 8.30am - 5pm
Services at the centre:
Wheelchair & Special Seating
Tel: 0117 4144900 (Lines are open 9am - 4.30pm Monday - Thursday, lines close at 4pm on a Friday)
Fax: 0117 4145939
Email: wheelchairs@nbt.nhs.uk
Wheelchair Repair Bristol, Bath, South Gloucestershire & North Somerset
Telephone: 0117 4140990
Email: wheelchairrepairs@nbt.nhs.uk
Wheelchair Repair for Cheltenham & Gloucester
Telephone: 0300 4217093
For out-of-hours emergency wheelchair repairs for all areas, please call: 07720 353990
Orthotics
Tel: 0117 4144900 (Lines open Monday - Friday 9am - 4.30pm, lines close at 4.00pm on a Friday)
Fax: 0117 4145892
Email: orthotics@nbt.nhs.uk
Prosthetics
Tel: 0117 4144900 (Lines open Monday - Friday 9am - 4.30pm, Lines close at 4.00pm on a Friday)
Fax: 0117 4145892
Email: prosthetics@nbt.nhs.uk
Electronic Assistive Technology Service
Tel: 0117 4145899 (Lines are manned from 7.30am - 5.00pm Monday - Friday)
Email: environmentalcontrols@nbt.nhs.uk
AAC West
Tel: 0117 4145850 (Lines are manned from 9am - 4.30pm Monday - Friday)
Fax: 0117 4145863
Email: cacadmin@nbt.nhs.uk