Installation: All installations are carried out by the Electronic Assistive Technology Service. The date of installation will be arranged with the service user as soon as possible following the assessment. The date may depend on additional work being completed by other agencies, for example if additional mains sockets have been requested. The installation has to wait until all preparatory work is completed.
The user will need to be present, and ideally a family member or carer, as equipment training will be provided by the team on the day
Support: All EAT equipment is loaned to the user for as long as it is needed. We understand that needs may change and will provide support and adjustment as needed. Please contact the service if you have any concerns or need adaptations on the equipment installed.
Service and Repair: The equipment is serviced annually, however if there are any problems with the equipment or if changes are required, please contact the Electronic Assistive Technology team.
In the event of a breakdown, please contact the Electronic Assistive Technology Service on 0117 414 5899.
All equipment is installed and supported by our in-house team of technical and clinical staff. They will consult the user on the day of installation and will offer training on how to use the equipment once fitted.