Support and training

Mounting problem

Issue with a current mount? 

• Contact AAC WEST Tech Team (see details at the bottom of the page).

Need a new mount? 

• Complete a mounting referral form AAC West Referral | North Bristol NHS Trust

Hardware problem 

Issues with:

• Screens
• Camera
• Charger
• Turning device on

Contact AAC WEST Tech Team (see details at the bottom of the page).

Software problem

Issues with:

• Device not speaking. 
• Device freezing/crashing.
• Device not working as normal. 

First try:

• Power off and turn it on.
• For iPads, try a hard shut down.
• Complete all hardware and software updates. 

If not resolved first contact:

• The local team, for example teacher, support worker, and local speech and language therapist.
• The supplier see (details at the bottom of the page).

If not resolved:

Contact AAC WEST Tech Team (see details at the bottom of the page). 

Editing

Need to make changes to the vocabulary such as:

• Adding words.
• Changing symbols.
• Adding pages. 

First explore:

• Editing and training videos: Software Training 
• Read the dos and don'ts of editing: Editing vocabulary - dos and don'ts
• Supplier website (see details at the bottom of the page). 

If not resolved first contact:

• The local team, for example teacher, support worker, and local speech and language therapist.
• The supplier (see details at the bottom of the page). 

If not resolved:

• Contact AAC WEST Tech Team (see details at the bottom of the page). 

Supporting AAC users

Support with: 

• Help to learn how to use their AAC.
• Modelling AAC.
• Communication partner skills.

First explore:

• AAC WEST - Training videos
• Emails and/or reports from AAC WEST.

If not resolved first contact:

• The local team, for example teacher, support worker, and local speech and language therapist.
• The supplier (see details at the bottom of the page).

If not resolved:

• Contact AAC WEST Tech Team (see details at the bottom of the page).