The NHS 111 service is available to anyone visiting or living in England.
You should use 111 services if you need:
- Medical help fast but it’s not a 999 life threatening emergency
- You think you need to go to the Emergency Department or need another NHS urgent care service but are unsure
- You don’t know who to call or you don’t have a GP
- You need health information or reassurance about what to do.
The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses. They will ask you questions to assess your symptoms, then either give you the healthcare advice you need or direct you to a local service that can help you. That could be a late-opening pharmacy, community nurse, out-of-hours doctor, walk in centre, Urgent Care Centre, Minor Injury Unit (MIU) or the Emergency Department.
Opening hours: 24 hours a day, 7 days a week.
In a life-threatening emergency go to the Emergency Department or call 999.
You can call 111 when you need medical help fast, but it’s not a 999 emergency.