Emergency Department Patient Engagement Group (ED PEG) is a group aiming to make the Emergency Department (ED) better and safer for patients. We work with patients, families, and carers to improve care and make sure their voices are heard.
If you would like to join, please complete the expression of interest form on Microsoft Forms
What ED PEG will do:
- Listen to patients about their experiences and find ways to improve things.
- Work with ED staff to plan the best care.
- Speak up for what is best for patients in the ED.
What ED PEG won’t do:
- Resolve individual complaints about care.
- Provide specific medical advice or treatment.
- Commit to acting on every suggestion - but they will all be carefully considered.
Who can join?
Anyone who has used the ED including patients, relatives, or carers. You can stay a member as long as you like (we suggest a year). You might be invited through surveys, feedback or complaints, posters, or we may reach out to underrepresented groups.
Accessibility
We will make reasonable adjustments to help you take part. We can’t currently fund interpreters for other languages but you can bring a friend or relative to interpret if you wish.
Group Commitment
- By signing up to the ED PEG you will join a group who have volunteered to be invited to meetings.
- Meetings will happen every few months. They may also be arranged to discuss specific issues.
- We may have more volunteers than we need for each meeting. You are not expected to attend them all.
- The meetings will be in person at Southmead Hospital. We will offer free parking and refreshments.
- You will be free to leave the group at any time for any reason.
Code of conduct (how we expect you to behave)
- Be kind and respectful of others, no matter what their background is.
- Speak honestly and respectfully, even if you disagree with others.
- Join meetings on time, be prepared, and stick to the agenda.
- Help make everyone feel welcome and safe to share their thoughts.
- Try to give ideas which help things improve - be constructive.
- Keep personal stories private - unless someone says it’s OK to share
- No bullying, discrimination, or abuse of any kind is allowed.
Contact: edpatientengagement@nbt.nhs.uk