To help provide a first class outpatient service we may remind you of your appointment through texts, automated messages or a phone call using the mobile phone number given to us by you or your GP surgery.
Since we have introduced this service for patients, unattended appointments have been reduced on average by 40%.
Please be advised you will be asked to confirm your date of birth if receiving a reminder via automated call or a via an agent in order for us to give you details on which specialty you are attending. Calls may come from our provider, ERS Connect, who use the following numbers 0117 3270241 or 0117 3270242. Reminders sent by text will only include the date, time and location of your appointment.
Please inform us of any changes in your contact details so we can ensure you benefit from this service.
If you would like to opt out of this service please let us know by:
- Advising the clinic receptionist
- Calling the phone number on your outpatient letter
- Emailing firstname.lastname@example.org