You may be asked to attend a little earlier for tests or investigations e.g. x-rays, before seeing the doctor.
When you arrive
As soon as you arrive please check in at the self-check in kiosk (Brunel only) or at the reception desk. If you need any help ask a member of staff.
You may see a doctor or other healthcare professional depending on which service you have been referred to. There will be a nurse who will be able to deal with any queries you may have. To make best use of your time with the doctor think of any brief questions you may have before coming to clinic. Keep a note of these to ask during your visit.
You may be offered minor treatment during your consultation, which you have the right to decline if you wish. You can arrange another appointment for the treatment to be carried out.
Some examinations or treatment may mean you will be in hospital for 2-3 hours or longer. Please make arrangements for travel, childcare and time off work on this basis.
To protect our patients and staff during the coronavirus pandemic, patients attending outpatient appointments need to attend on their own.
After seeing the doctor
If you need a further appointment you will be given a form to take back to the receptionist before you leave.
If you are going home by ambulance or hospital car, please tell the Receptionist you are ready to leave and be prepared to wait 2-3 hours or longer in exceptional circumstances. This is regrettably due to the pressures on the transport system and is beyond our control. Every effort will be made to ensure a swift return journey. If you can organise a lift to and from the hospital yourself this would be appreciated.
If you are listed for Surgery under a General Anaesthetic you will need to be assessed by a Pre-Operative Assessment Nurse. You will be given further information regarding this.
Please return any equipment on loan to you e.g. crutches, walking sticks, etc. to the department that gave them to you. A lot of public money is lost when valuable equipment is not returned.
For further information, download patient information leaflets:
If you have symptoms that include a new and continuous cough and/or high temperature, you should not attend your appointment. Visit www.nhs.uk/coronavirus for the latest advice.
If you do not have symptoms, please attend your appointment as usual.
Please call 0300 555 0103 to discuss your appointment.
To change or cancel your outpatients appointment:
For new appointments: If you need hospital transport you should ask your GP to arrange this for a first visit, however there are strict eligibility criteria.