My Medical Record is a free and secure website where you can access information about your post cancer treatment follow-up. It is currently available to a limited number of cancer specialties at North Bristol NHS Trust.
The website enables you to self-manage your follow-up care from home, and allow your cancer support team to remotely monitor your test results and provide support. In many cases this will reduce the number of outpatient appointments you need to attend at the hospital. You will be invited by a member of your cancer support team to access My Medical Record at an appropriate point in your pathway.
How to sign up
When appropriate, your Consultant or Clinical Nurse Specialist will refer you to have your follow-up remotely monitored by the cancer support team. You will then be introduced to the My Medical Record website and offered access.
To register for My Medical Record you will need to provide an email address and telephone number.
If you are already registered on My Medical Record, please visit My medical record (uhs.nhs.uk).
My Medical Record offers:
- Information and support to help you to self-manage during your follow up.
- A plan for the ongoing tests you need.
- The ability for you and your cancer support team to monitor your test results remotely.
- Secure online access to letters associated with your follow-up plan.
- A way to securely message your cancer support team.
- Access from any web-enabled device, at any time.
- Access to reliable information about your condition, such as websites, apps, videos, leaflets and support groups.
What if I do not have access to the internet?
If you do not have internet access or an email address, you may decide to allow a family member or friend to help you access the system or log in on your behalf. You must get their consent to do this as we will store their email address and telephone number with your details.
Looking after your password
The information in My Medical Record is confidential and personal to you. You should protect your access details and password in the same way you would for other online services.
My Medical Record is owned and operated by University Hospital Southampton NHS Foundation Trust and is licensed for use by NBT.
© North Bristol NHS Trust. This edition published February 2024. Review due February 2027. NBT003332.
Please see the frequently asked questions below to find out more about using the North Bristol My Medical Record.
Logging in
I have trouble accessing the login page, is there an easy way to access it?
The best way to access MMR is through the link provided on email registration. You can also access MMR by searching ‘North Bristol My Medical Record’ on Google or by scanning the QR code below.
How do I reset my password?
You can reset your password on MMR by clicking on the ‘Forgot Password?’ link on the sign in page.
Can I allow family or carers to login? How do I do this?
We can create an account for your family member or carer to use on your behalf.
Please provide the cancer team with the best contact email for this family member or carer.
The account details will then be sent to their email account.
Results
Will I receive notifications when my results are available?
MMR website is unable to send notifications.
Please check the MMR website to understand your monitoring plan and find your test results.
If your test results are abnormal, a member of the cancer team will contact you directly to discuss in further detail.
Will I be able to view historical results on My Medical Record?
No, previous test results will not be visible on MMR.
You will only be able to view test results that happen after your MMR account is set up.
The dates of my blood results and scans are wrong, what should I do?
Scans or procedure results will be available to view after they have been reviewed by a member of the cancer support team.
Blood test results will show as soon as they have been processed.
This may mean the dates shown on MMR, may be slightly different to the date of the test.
Please do not worry if they do not line up exactly, and continue following your monitoring plan.
If there are significant differences, or you think your monitoring plan is wrong, please do get in touch.
How do I book my follow up blood tests or scans?
Please contact your GP or other community healthcare service to arrange your blood tests.
Any other imaging tests or hospital procedures will be arranged by the cancer nurse team.
You will receive an appointment letter from the relevant department.
If you have not received an appointment, please contact your cancer team.
Other
I have used the message feature, when will I get a reply?
The messaging tool is for non-urgent queries.
The cancer support team will aim to respond to messages within 2 working days.
If you have any urgent queries relating to your cancer, please contact your cancer support team directly.
I have changed my mind, am I able to delete my account?
If you would no longer like to access MMR, please tell a member of the cancer support team. This can either be through the ‘Message’ function, or by contacting your cancer support team directly by telephone or email. You will then receive results by paper letter or telephone call for the remaining period of follow up.
What happens when I reach the end of the MMR protocol?
If your tests have remained within expected levels for the surveillance period, and you have had no concerning symptoms, you will be discharged back to the care of your GP.
Your GP will guide you on any further follow up tests.