My Medical Record FAQs

The best way to access MMR is through the link provided on email registration. You can also access My Medical Record by clicking on this link My medical record or by scanning the QR code below:

You can reset your password on MMR by clicking on the ‘Forgot Password?’ link on the sign in page.

We can create an account for your family member or carer to use on your behalf. 

Please give the cancer team the best contact email for this family member or carer. 

The account details will then be sent to their email account.

MMR website cannot send notifications. 

Please check the MMR website to understand your monitoring plan and find your test results. 

If your test results are abnormal, a member of the cancer team will contact you directly to discuss in further detail.

No, previous test results will not be visible on MMR. 

You will only be able to view test results that happen after your MMR account is set up.

Scans or procedure results will be available to view after they have been reviewed by a member of the cancer support team. 

Blood test results will show as soon as they have been processed. 

This may mean the dates shown on MMR, may be slightly different to the date of the test. 

Please do not worry if they do not line up exactly and continue following your monitoring plan. 

If there are significant differences, or you think your monitoring plan is wrong, please get in touch.

Please contact your GP or other community healthcare service to arrange your blood tests. 

Any other imaging tests or hospital procedures will be arranged by the cancer nurse team. 

You will receive an appointment letter from the relevant department. 

If you have not received an appointment, please contact your cancer team.

The messaging tool is for non-urgent queries. 

The cancer support team aims to respond to messages within 2 working days. 

If you have any urgent queries relating to your cancer, please contact your cancer support team directly.

If you would no longer like to access MMR, please tell a member of the cancer support team. This can either be through the ‘Message’ function, or by contacting your cancer support team directly by phone or email. You will then receive results by paper letter or telephone call for the remaining period of follow-up.

If your tests have stayed within expected levels for the surveillance period, and you have had no concerning symptoms, you will be discharged back to the care of your GP. 

Your GP will guide you on any further follow up tests.